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Graves Fireplace Inc

(770) 887-6825

4107 Aaron Sosebee RdCumming, GA 30028   map »

Business overview

Reviews

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One Big Mess!!, 5/13/2014

Think twice before using this very unprofessional company. They didn't want to even talk to us until we paid for the heatalator that we needed replaced. We paid and that was the end of them. We... waited several weeks, no one was responsive. Finally someone shows up, breaks the new siding on our house and doesn't even know how to wire it. Then left. Several calls to the manager have gone unanswered. The service guy showed up today with a piece of siding and says he isn;t replacing it he is just leaving it here. Well we just paid $13,000 for new siding and feel they should pay for the siding they broke and tried to hide. They guy left again, still nothing done!! I'll post again with outcome, but I have a feeling my next call will be to the Better Business Bureau and our credit card company to file a complaint! Maybe consumer complaint on TV, we will do all we can to prevent them from messing up someone else's house.

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Good Company, 3/09/2011

All though we did not end up using this company for our service and repair, they did put us in touch with a company that could handle the scope of work we needed. They were honest and didn't try to... force there services on us...instead referred us to Chimney Solutions for our masonry repairs. Great company!!

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Displaying 1-4 of 4

Reviews

Mempa4

Reviews: 1

One Big Mess!!

Think twice before using this very unprofessional company. They didn't want to even talk to us until we paid for the heatalator that we needed replaced. We paid and that was the end of them. We waited several weeks, no one was responsive. Finally someone shows up, breaks the new siding on our house and doesn't even know how to wire it. Then left. Several calls to the manager have gone unanswered. The service guy showed up today with a piece of siding and says he isn;t replacing it he is just leaving it here. Well we just paid $13,000 for new siding and feel they should pay for the siding they broke and tried to hide. They guy left again, still nothing done!! I'll post again with outcome, but I have a feeling my next call will be to the Better Business Bureau and our credit card company to file a complaint! Maybe consumer complaint on TV, we will do all we can to prevent them from messing up someone else's house.

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CarefulConsumer1

Reviews: 9

Good Company

All though we did not end up using this company for our service and repair, they did put us in touch with a company that could handle the scope of work we needed. They were honest and didn't try to force there services on us...instead referred us to Chimney Solutions for our masonry repairs. Great company!!

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Chuddle1

Reviews: 11

Did good work

We had them replace our old stone fireplace with a granite one about 6 years ago and it still looks great as is holding up nicely. I don't remember any customer service issues like the previous reviewer mentioned.

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clsmovynut

Reviews: 3

They never contacted me.

It's very annoying when you're trying to get a repair done and you're willing to pay someone to do the work, when they never respond back. Companies should be providing their best customer service with the economy the way it is today.

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