Great Clips

This place botched up my hair so bad that I refused to get my hair cut for a few months. My issue primarily lies with the way the employees handled my complaint. On this particular day I didn't want a shampoo, but I wanted the water bottle sprayed on my hair. However, the stylist started cutting my hair without spraying the water. I told her that my hair is naturally curly so it needs to be wet. She said she could do it without the water. When I got home and dried my hair, I saw a VERY clear difference in length from the right side to the left side of my hair. My husband measured it and said it was at least a FOUR inch difference. I drove right back to Great Clips. The lady was gone for the day, and I asked if someone else could fix it or give me a refund. They told me I had to call back and talk to the manager because conveniently the manager was not there. POOR choice. They should have offered to fix the mess or give me a refund. Why should I have to drive back at a later time and get my hair fixed?? I would have been happy to just blame the individual who cut my hair, but now I refuse to go back to this location because the way they handled the situation.

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