I was treated by Doctor Ali Harandi. The doctor did not tell me there are different materials for crowns but simply chose a most expensive one for me -- all porcelain/ceramic. It is pretty but not as strong as and does not last as long as porcelain fuse with (high noble) metal. Since I'm having the crown for a molar I want the strong one but not the expensive one. After I found out about the difference between materials, they keep lying to me that 1. Different material has different pressure case, that they cannot change the material with the existing case. (Lori said that to me right after my buildup.) 2. All porcelain/ceramic is as strong as porcelain fused with (high nobel) metal. This is not the same as what I can found everywhere on the Internet. 3. They lied to me that the doctor would call me back and delayed the issue until the factory is already making the material they want to sell to me. The doctor did not disclose all the treatment options to me and ignored patient right. They want to squeeze as much money as they can out of a poor student's pocket. And they would recommend deep cleaning for everyone. The meter used to measure gum distance is not disposable. It's terribly slow to have any appointment there. 3 hours (both for me and my friend at different days) for 1st examination. 3 hours for root canal. And no matter how long they made you stay, they only provide one hour parking validati
Posted: 3/21/2013 • Link to this review
I was a faithful patient of Nanston's and went in every 3 months for cleanings with no issues. When the ownership changed to Great Expressions and after my usual dentist & hygienist left the practice, I began having serious problems. In Feb 2011,I was told by the new staff that I needed MAJOR $$$ work done - even though I had been there 3 months previous and had no problems. Among many things, they said I had a crown that needed to be replaced but since (Nanston)had done the work, they said they would do it at NO CHARGE because "it was covered under warranty". They ended up billing my insurance and got $557 for the work. I brought it to their attention and all I kept getting was that it was billed in error and they would issue a refund. By October 2011, my insurance company had not received a refund check. I then spoke with the Office Manager, Melissa Dyer, and she proceeded to deliberately LIE claiming that she personally had requested the refund check and she could see on her computer that the insurance company had cashed the check!! When I asked her to provide me with proof she couldn't. At this point, I decided to leave the practice and enlist the assistance of a Patient Advocate at Great Expressions corporate office. The Patient Advocate did resolve all of my issues - including getting the $557 refunded to my insurance company, refunding my $59 I paid for Smiles Protection program, and issued credits for bogus charges and zero'd out my account.
Posted: 1/18/2012 • Link to this review
During my cleaning in October 2011, the hygienist asked if I would like an irrigation treatment. Having heard that it cost $50, I declined. She then I asked if I would take it free of charge. After she explained what it was to me, I accepted. Later, at check-out, the lady at the window asked me to pay $50. I explained that the irrigation was offered to me on the house, and she apologized for the mistake and told me it was okay. I said, "I'm not going to get a bill for $50 in the mail, am I?" and she said I would not. Well, I did. I called the office and told them the story, and they apologized for the error and, on my request, agreed to send me a bill with the balance zeroed out. That bill did not come, and I instead received another bill with a balance of $50. They will never see that money, and they will never see me grace their doors again. If you are considering using this dental office, stop. If you have an appointment already, cancel it.
Posted: 12/04/2011 • Link to this review