Displaying 16-30 of 46
I had a problem with my two units, I found this company on Kudzu and saw the reviews. The technician had a problem arriving on time so the office manager comped the service charge (AWESOME!). This company is honest. My wife let the technician use her phone, but unintentionally did not tell him that I was on the line also. The conversation between the technician and his boss were completely in the best interest of the customer. I was completely satisfied with the results.
Posted: 7/29/2012 • Link to this review
Reggie arrived on time, and was very thorough in servicing of both my HVAC units. He identified potential problems areas and provided reasonable suggestions for improvement. I will more than likely use Great Works for my HVAC maintenance and service!
Posted: 5/07/2012 • Link to this review
From the initial communication on setting the appointment to the arrival, Great Works was very considerate and respectful of my time. Reggie was a pleasure to deal with and went above and beyond with our tune-up. Would recommend to use and will definitely call again when needed.
Posted: 4/20/2012 • Link to this review
Great Works has truly restored my faith in real customer service. Not only did they repair my system, but they took the time to share some great tips and suggestions for my total comfort and health. Thanks Great Works - you are my go to company from now on.
Posted: 3/10/2012 • Link to this review
Great Works Heating & Air is the Best!!! I am so thankful my family does not have to be miserable this summer. What we thought was the problem turned out to be something else but with Reggie being so skillful he knew what was wrong and fixed it. He also made recommendations to save on energy expenses that we were not aware of. Keep up the good work! One happy customer:)
Posted: 6/09/2011 • Link to this review
I can always count on Great Works to provide excellent service and great prices. The customer service was just awesome. They are knowledgeable, dependable and quick. I have had two wonderful experiences with Great Works!
Posted: 5/24/2011 • Link to this review
Knowledge,Skill and Professionalism at it best. Mr. Rowell was very thorough in his evaluation and assessment. Upon arrival everything he said he was going to do he did it. We are very please with Great Works Heating and Air Company.
Posted: 5/23/2011 • Link to this review
I was having issues with my heater again. Instead of using the same service that I had in the past, I contacted Great Works Heating and Air. I am so glad I did! They not only responded quickly and provided excellent service but were a pleasure to work with. They explained what the problem was and what I needed to do. They just didn't "band-aid" the problem - they fixed it. Thank you Great Works!
Posted: 5/22/2011 • Link to this review
Great Works is one of those companies that goes beyond and above in not only their customer service, but quality, satisfaction and cost. I've used them for both my heating and air and receieved superior service. Please try them. You'll be glad you did!
Posted: 2/25/2011 • Link to this review
I have been working with Great Works for sometime and I have always been impresseded by the customer service and the degree they go to satisfy the customer. I have personally seen the work done and the cost is always fair. I would recommend Great Works to anyone who needs an honest HVAC technician
Posted: 7/16/2010 • Link to this review
Can I say it? I'm chillin'! It's 96 degrees out but I'm not sweating it! My family suffered through increasingly hot temperatures as I attempted to find a company that could offer service AND value. Great Works to the rescue! Reggie was personable yet professional and seemed to genuinely care. He said what he would do and did what he said...and a little more. What more can you ask? I highly recommend Great Works!!!!
Posted: 7/16/2010 • Link to this review
My home warranty company diagnosed a problem with my HVAC system and required that I pay a HUGE portion to have it repaired. I contacted Great Works and the tech came out and diagnosed a much smaller problem and the cost was not nearly as much! He actually explained the problem and agreed that I should call the warranty company back out. The warranty co. sent out a 2nd opinion and they agreed with Great Works! Great Works could have come in and fixed the non-existant problem that the warrantly company diagnosed and I would not have known, but he didn't! I appreciate the honesty and value of this company! The service was fast and the customer contact with the home office was fantastic and very courteous. I would certainily recomment this company to anyone I know and feel confident that they would be taken care of. It's hard to find a honest caring company these days, but you find it in Great works! Thank you!
Posted: 6/26/2010 • Link to this review
They stood up to the name great. The technician was very professional, knowledgeable and patient. I had several questions and he took the time to answer them ALL. My unit is working properly and the price was right. I'm very satisfied and Highly recommend this company.
Posted: 6/22/2010 • Link to this review
I HIGHLY recommend Reggie & Great Works! He came to my rescue after I called late in the afternoon. He arrived that same evening and diagnosed the problem in 5 minutes. He was done 20 minutes later. Extremely professional, very reasonable, nice and even advised of future items to be aware of. I have already recommended him to 2 friends. Thanks so much Reggie & Great Works!
Posted: 6/17/2010 • Link to this review