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This group is organzized, be sure to take names down when making, changing or cancelling appointments, some staff members speak broken english. Dr. Riley cares and helps you stick to a health plan.
Posted: 8/24/2008 • Link to this review
My family has been seeing Dr Ito for over 10 years and I think he's a great Doctor. He's moved in with Greater Gwinnett Internal Medicine and you can't reach a person to make an appointment. You call and get a menu selection. To make an appointment you have to leave a message and someone will call you back in 24 hours. I never got a call back the two times I left a message over two weeks. My husband was sick for two weeks and I could never reach a live person to make an appointment and never got a call back on the times I tried. The only way I got a person was to press the option "if this is a doctor or hospital press 1". Thankfully, we don't go to the Doctor much, but when we do I'd like to be able to call, make an appointment and be seen. This is no way to conduct business especially in a doctors office. As much as I like Dr Ito and Dr Riley, we'll be finding another primary if this is going to be the standard procedure for calling this office.
Posted: 4/09/2008 • Link to this review
Dr. Ito's office staff is incompetent and it'll take you over an hour *after* your appointment time to get into the examining room. I don't have enough space to write out my full story, but to put it shortly: I requested my records from them 6 months ago, they never sent them to my new doctor's office despite me calling them every two weeks, and then when I made an appointment specifically to pick up my records, they only gave me THREE pages. Even though I've been going to Dr. Ito for 15 years. Then they call me 2 hours later (after I drive an hour back home) to let me know that they actually have ALL of my records. Gee, that would have been nice to know 6 MONTHS AGO WHEN I STARTED THIS PROCESS. Needless to say, I'm very unhappy with their office staff and am filing a formal complaint with Emory Healthcare regarding this. Although Dr. Ito is awesome, he's not worth the incompetency and disorganization of his staff.
Posted: 1/21/2008 • Link to this review
Dr. Riley is a wonderful physician. I moved from Athens and had a horrible time tapering off a medication (not needed anymore) b/c of withdrawal symptoms, after several non-successful attempts from my doctor in Athens. Dr. Riley took the time to research the best treatment options and I was able to stop taking the medicine in 3 months.
Posted: 2/21/2006 • Last edited: 1/02/2008 • Link to this review