I have been totally appalled by this company's customer service (specifically DJ Leddick). He has been rude, unaccommodating and smug. Company refuses to guarantee delivery, they refuse to give delivery windows (although their website claims they will and only post purchase do they say they cannot) -- who has an entire day to sit around and wait for a Christmas tree. No thanks, Greenpoint Trees.
Posted: 11/27/2012 • Link to this review
I had Rory come to give me a quote based on recommendation by my neighbor. He had to postpone the appointment due to the storm the previous night and taking care of the existing clients. When we met, he gave me a fair quote. Promised to send pictures of some potential replacement trees for a large overgrown bush. Never happened. Finally arranged to have him come this week, but he couldn't give a time, due to some other work. Called him the night before to firm up the time frame (AM, PM, at least), never called. Never came on agreed upon day. I consider this behaviour extremely unprofessional and oriented towards more lucrative customers (I had six trees and three bushes to prune, two bushes to remove and one tree to plant). Wouldn't recommend him to anyone.
Posted: 7/01/2011 • Link to this review
Service performed 6/08. I had a number of overgrown trees in my back yard that needed a LOT of pruning. Two large Oaks and three Crepe Myrtles. They pruned the trees and did a full clean-up. Member Comments: Rory was very professional and knew his business. He gave me a very fair quote. I chose them to do the work. The crew arrived late because they squeezed another job in before mine. The crew worked hard and did a great job. The main tree climbing pruner was obviously very experienced and skilled.
Posted: 9/16/2009 • Last edited: 7/01/2011 • Link to this review
While this company is reliable and did good work for us last winter, I've since learned that the ivy removal they performed from our trees was done with a chainsaw and has quite possibly damaged the integrity of the trees. Per two other arborists who have been to my home to give a quote on yard work, a chainsaw should have never be used to "cut into" ivy growing on the trees. It should be done with a handsaw, in most cases. We now have very deep cuts deep into the bark of the trees. Some trees are now "weeping" sap. Every tree where ivy was removed has a cut "ring" around it, with visible chain saw markings. Very upsetting. This is going to cost a great deal of money to remedy.
Posted: 1/15/2009 • Last edited: 7/01/2011 • Link to this review
They came when they said they would for the estimate and the work. They cleaned everything up and didn't damage a thing. In fact, at our request, they even brought some extra mulch to go with what they generated. They also gave us advice on types of trees to plant. Would definitely use them again.
Posted: 8/22/2008 • Last edited: 7/01/2011 • Link to this review
We had many dangerous diseased trees extracted from our yard. Greenpoint did an excellent job and they were a joy to do business with. They finished the job in a timely manner and cleaned up the mess.
Posted: 6/19/2008 • Last edited: 7/01/2011 • Link to this review
Greenpoint arrived on time for both the estimate and to perform the work. They removed several large trees near the house with no damage to the deck or roof...they even cleaned up the sawdust on leaves from the deck. Have used them twice and will do so again.
Posted: 11/12/2007 • Last edited: 7/01/2011 • Link to this review
I am very pleased with the service I received from Greenpoint. I had a large pine tree removed and several trees trimmed. Greenpoint was on-time and extremely professional. They did an excellent job cleaning up. In fact, they went the extra mile and picked up a large pile of limbs that I left in the yard a few days earlier (I didn't even ask them to do that.) Rory, the owner, was very knowledgeable and gave me some advice about caring for a few of my maple trees. He also had his crew spread some pine mulch around my flowerbeds at no charge. The pricing was very competitive, and we received a 10% discount because my wife is a teacher.
Posted: 10/17/2006 • Last edited: 7/01/2011 • Link to this review