Worst mail-order experience I've had in my entire life (and I'm in my 60s)! First, the distance between Gregory Groves and my house is about an 18 mile, maybe a 30 minute drive. Yet it took 11 days from date of order to date of delivery. 11 days! If they called me, I would gladly have driven over to them to pick up my order. But wait, I placed my order on November 17, and it did not ship until November 23. So my order actually took 5 days to make the 18 mile trip from Gregory Groves to my address. This leads me to conclude that Gregory Groves has no conception of a sense of urgency, or a desire to please it's customers. Second, my order consisted of 20 Honeybell oranges. Of the 20 oranges, when I opened the box on November 28, four of the oranges were 100% dark in color and were downright mushy. When I handled them, they were actually leaking juice. These 4 oranges were spoiled, simply stated. Besides those 4 oranges, another 10 were semi-dark and semi-mushy (mushy on one side but firm on the other). The remaining 8 oranges were neither mushy nor dark. Third, all of the oranges in my order looked absolutely nothing like the oranges in the on-line and mail-order catalogues. The oranges I received were all smaller than a baseball and were either dark or bruised, not like the full-size, appetizing oranges in their catalogs. For the record, I am giving Gregory Groves one star in this review only because there is not an option for ZERO stars.
Posted: 12/18/2016 • Link to this review
I ordered gifts for my parents at Christmas and had a coupon for free shipping. I had to place the order on line to get the free shipping but the shipping charge wasn't taken off of the total. When I called customer service, she assured me that it would be taken off. Well, it wasn't and after calling customer service again, they will not honor the coupon. I expressed my frustration and told them that I will NEVER use their company again. They didn't care. I wish I had read these reviews earlier. Please consider another company when ordering oranges. While my parents were very happy with their product, their customer service is very poor. I will NOT use Gregory's Grove again.
Posted: 2/05/2016 • Link to this review
I ordered a box of honeybells for myself, and for each of my adult children. My box arrived with 3 rotten honeybells out of 24. By the next day another 2 had spoiled, and on the third day another one spoiled. (I had kept 12 and gave 12 away). So of my 12, 6 were thrown out. Of the remaining 6, 3 were very light in color. When I ate one of them, it was sour and not ripe at all, as advertised "even if it is not deep orange"! This is the last time I order from this company.
Posted: 1/16/2015 • Link to this review
This place was horrible to do business with. After ordering 6 gift sets, I noticed on my online e-mailed receipt that the messed up the names, addresses, and gift messages. How incompetent can you get. When I called them back and finally got someone on the phone to help correct their mistakes, they informed me that what I had ordered was not even available. They offered no substitution even. They also said it could take up to 10 days to refund my money. They sold me products they didn't have. They were rude on the phone and hung up. Don't do business with this company, there are plenty of other companies that can take your orders correctly and deliver your gift sets on time.
Posted: 12/16/2014 • Link to this review
In December I received a gift of tangerines, pretzels and oranges purchased by my grandfather. When I received them they were moldy and the covered pretzels were melted. I called and spoke with the company. The representative said they would be sending a replacement box as none of the items in the 1st box were edible. Today the postal worker arrived at my front door with a dripping box. The postal worker said they received the box in damaged condition and showed me the stamps they stamped on the box. I took the box straight to the sink and opened it. All the oranges are rotted!! I tried to pick up an orange that was in the corner of the box, thought maybe some of them might still be good, I was wrong. It was rotted on the bottom and fell apart in my hands. I spoke with my other sisters and they had the same issues. One lives in VA and the other in CA, so I know it was not just a one time thing!!
Posted: 1/12/2013 • Link to this review
I sen a box with oranges and grapefruits to my relatives out of state. The fruit arrived moldy and crushed. I called to complain and they promised to send out a replacement order. The replacement order never arrived. I plan on calling yet again, but , but I will never order from them again.
Posted: 1/01/2013 • Last edited: 1/12/2013 • Link to this review
Since I sent fruit to the relatives I decided to send a box to myself. Where did they find this fruit, in a grocery store dumpster maybe? This is the worst looking fruit I've ever seen. I will not use them in the future.
Posted: 12/22/2012 • Link to this review
My mother sends citrus variety pack to us for xmas two years ago. It was great, but my brother complained of getting rotten oranges in his order. He called and they sent out a replacement, but that it had rotten oranges too. This year same incident has happened to us. The joke is the replacement had two and a half oranges that were moldy. Two of them were caked so much with mold that they were leaking in the box. The rest of the pick looked like throw backs. Oh well, can't expect to stay in business for long when selling moldy fruit.
Posted: 12/13/2012 • Link to this review
My mother sends these as a gift. I received a rotten box last year, but thought it may have been my fault because it was cold and it sat 2 days at the post office. This year I received a box directly and it was rotten again. My brother also received a rotten box at about the same time. I contacted them and they said that they would look into it. And that was several months back.
Posted: 3/10/2012 • Last edited: 3/11/2012 • Link to this review
Gregory must advertise in publications targeted at Florida Seniors: Send some sunshine to those in the cold up north. Received a box of navel oranges from my 80 year old mother: more than I can use myself so I immediately took oranges from the top and gave them to friends. I should have looked deeper into the box because there were several that were rotten. One was ENTIRELY covered with green mold and others had big black blotches on them. Gregory's had to have known they were shipping Florida Garbage to New Jersey. Into the trash they went. Moms in Florida: Please save your money or at least choose another vendor. YUCK.
Posted: 12/03/2011 • Link to this review
SPOILED FRUIT. I just received my fruit shipment on 12/14/2010 from Gregorys Groves and it was SPOILED. This was supposed to be a Thanksgiving present from my Mom. It was shipped on 11/18/2010. So, I call them up and I get yelled at by the customer service person named Amy. Horrible experience. Don't use them. They are refusing to refund my money for a SPOILED shipment of fruit.
Posted: 12/15/2010 • Link to this review
I ordered two years in a row and had issues both years with orders. The first year two of the recipients received rotten fruit. The orders were grudgingly replaced, but took over two weeks to ship. The second year they made a mistake inputting one address. I only found out after asking the recipient. I contacted Gregory's Groves and they were unapologetic and reshipped again very grudingly and this time it took over 3 weeks. I would NEVER use them and advise you to try someone else.
Posted: 1/08/2010 • Link to this review