This is LotsSaid's TrustRating, which is based on both the number of reviews LotsSaid has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful LotsSaid has been to the Kudzu community.
Quality of work is subpar and borderline shoddy. Poor customer service. The company delays providing customer with a warranty on its repairs and then does not honor its warranty when an issue develops.