We use Guild Quality on every project that is above a certain price and it has been extremely helpful in learning where and how we can improve as a team to provide a better customer experience. We used to think that we could and would survey on our own but the results were nowhere as consistent as we get with Guild Quality and they make it so easy to send them out we really have no excuse for not surveying everyone now!
Posted on GuildQuality: 1/13/2017
We found it useful in helping us understand what we can improve upon but also in strengthening what it is we do right. On this site we encourage our potential clients to find ratings, as well as comments from our past and current clients. We also find it useful as another tool to hear what our customers say about what makes us unique.
Posted on GuildQuality: 12/27/2016
The Guild Quality platform is an integral part of our company so we always have a pulse on our customer service and how we can improve. We are hopeful Guild Quality reviews will eventually show up in Google and Bing searches.
Posted on GuildQuality: 12/16/2016
GuildQuality has been a pleasure to work with?everyone on the team is personable, helpful and quick to respond. We appreciate the scheduled check-ins to make sure we're getting the most out of our profile, and the third-party feedback has been valuable to our team's growth and improvement. It also saves us staff time. Really happy with the system, the tools, and the professionalism!
Posted on GuildQuality: 12/05/2016
Guild quality is a great service that ensures potential clients can see the service we have delivered to our past clients. Asking clients for reviews is one of the those things that we never seemed to find the time to do on our own even though we knew it's importance. It is also a great way to learn how we can improve our service.
Posted on GuildQuality: 11/16/2016
As an owner this is a invaluable tool to find out exactly how your customers see your company, crews, sales and admin staff. QuildQuality does a great job getting the results that we can use to improve and congratulate the company staff were earned. .
Posted on GuildQuality: 11/02/2016
The feedback from our customers is so valuable to our business. Not only does it help us with customer satisfaction and being a better company but it helps our employees grow to their potential knowing how they can improve. This is our 3rd year with Guild and are looking forward to many more.
Posted on GuildQuality: 9/21/2016