Guild Quality is a resource I cannot do without. After setting appointments, we send a follow up email to confirm the appointment and include a link to our Guild Quality site. The potential client will have a better understanding of who we are before we arrive at the sales/design appointment. In this business you have to differentiate your self from the competition and this is the strongest way I know how. Our closing rates are much higher since we started using Guild Quality's service.
Posted on GuildQuality: 9/14/2017
Great tool to monitor overall performance of company from initial point of contact through post install. Easily identify trends and provide the homeowner with a sense of confidence in the decision they made to do business with our company. They are made aware that everyone's performance review is dependent on these ratings and recommendations - if a customer wouldn't rate us 5 stars along every step of the process, we want to be made aware prior to the survey so we have the opportunity to deliver resolution in progress and complete the job to exceed our customers' expectations. This tool plays a significant role in identifying if our employees are upholding the exceptional standards we train and expect.
Posted on GuildQuality: 8/29/2017
Guild Quality helps us get excellent and honest feedback from our customers. It helps us learn and grow as a business so we can address recurring issues and continue to do the things that make our customers happy.
Posted on GuildQuality: 8/04/2017
Great way to know exactly how your company is doing relating to client experience and satisfaction with your work. Also provides immediate data so you can improve processes as concerns are discovered.
Posted on GuildQuality: 7/24/2017
GuildQuality surveys allows our company to have meaningful third-party involvement and get honest answers to our questions. We are able to make process adjustments based on receiving a high percentage of feedback from our end customers.
Posted on GuildQuality: 6/26/2017
I have been extremely pleased with the service that Guild Quality has provided. It is especially helpful to utilize the page that was established for our business which consists of the map and pins of our projects in our sales presentations.
I find it easy to navigate the website. We really like getting the feedback from our customers. It helps us to know what we are doing right and what we are doing wrong. It helps us tailor our company based on those comments.