Gutter Helmet Piedmont is a locally owned and operated business located in Charlotte, North Carolina. The company was founded in 2008 by Ted and Marie Mosley. We are pleased to offer Gutter Helmet products, SunSetter retractable awnings, and Sunshade retractable awnings.
Great salesperson - Hank, absolutely a pro. Good design improvements over the traditional gutter design. We opted for their premium gutters, and paid for it - their system is more expensive but we thought the design was worth it. The good things end there. Unbelievably bad communication - never return calls, never follow through on informing you of scheduling, fail to show up when scheduled. Incompetent Manager (Ted) is always FULL of excuses for poor service and communication. Poorly installed - very sloppy job. So badly done that half of the gutters poured over the side in various low spots due to not being sloped correctly, and resulting in our crawlspace flooding. If I had done work like this when I was doing construction, I would have been fired in short order. Screws, misc. hardware left laying around - got a flat tire from a screw left in the yard next to driveway. Work of this sort should never be done without going over the ground with a magnetic pickup tool afterward - it takes ten minutes at the most, to do a huge yard! So far they have completely failed to follow through on warranty service.
Posted: 9/26/2008 • Last edited: 4/27/2015 • Link to this review