My cat has been a patient here since 2008, regular visits for vaccines, nail trims , spayed in 2008. Yesterday she went for her nail trim, upon checking out the bill was $25.50, normally 15.50 previously everytime. The staff told me she was difficult, hence the extra charge! I was never told to expect any additional charges due to her demeanor, she is no angel at the clinic,but someone should have let me know of the possibility of additional charges. Dr. Z, whom I worked for back in the 90's did not have the courtesy to return my call, the office manager did though, she was more then helpful at getting my records ready for pick up. I believe when greed takes precedence over compassion eventually failure follows. I say good luck to you ladies, it is obvious to me now that Dr Connolly's ways are a thing of the past. Mary Cottingham
Posted: 7/25/2013 • Last edited: 10/01/2015 • Link to this review
I was referred to GAH by a friend and even though it's over 20 miles each way, it is worth the drive. The vets are great, very thorough and caring as well as all of the staff. They are so friendly and know how to treat their clients. I used to board my dogs elsewhere, but no longer. Thanks GAH!
Posted: 8/16/2012 • Link to this review
I was referred to Dr. Churchill by a friend and was very pleased from the get go. The staff is very friendly and Dr. Churchill takes her time with the pet, instead of the 5-10 minutes like other vet offices. The rates are very reasonable compared to many other places. I am so happy with their service, I will be taking all 6 of my furkids here from now on!
Posted: 8/03/2011 • Link to this review
I have been taking my pets to Dr. Zook off/on for many years, whenever traditional medicine doesn't work I know she will have the answers! I was worried I had lost track of her, but I am so glad to have found her at your hospital!
Posted: 3/06/2011 • Link to this review
I feel for those "fired" by this clinic. It is accompanied by a mean phone call, topped off with a flippant "Have a nice life!" They might even try to sue you if you speak up! Unreal. My woes began last fall, when I was pressured to cover an old billing error—no explanation. Then the phone calls began. At long last, I think I finally understood: they must have believed I knew the large expense was not on the invoice at checkout, and deliberately concealed it to cheat them! I did not. I resolved to find another vet. But, my foster dog suddenly had a problem. Sadly, I had the misfortune to encounter a vet there I never met before, named elsewhere. She blamed me for not being able to find the dog a home, launched into a tirade about my shortcomings, spouted trite pop psychology, and made petty temperamental gestures. It was terribly depressing and unhelpful. Other staff gave a point of contact, whom I contacted, with no reply. But this is incorrect: I was not offered the famous '27 pages'; it did figure in the jeremiad against me, though. How appealing that was! I needed to board the dog for a while, I was so exhausted. Then I was accused of trying to force them to find the dog a home for me! Again, untrue. They assume the worst motives. It is so odd. So I arrived feeling discouraged, and left feeling deeply discouraged. I had wished to rescue urgent cases, but not now. To avoid such tiresome stuff in the future, best to look elsewhere.
Posted: 1/12/2011 • Last edited: 3/06/2011 • Link to this review
WOW! Too bad the story has been twisted and only half true! True, this sweet puppy was fostered by this client and needed a home. What isn't told is that he was found to have two tiny spots of very curable mange, because of which she deemed him unadoptable and was considering turning him back over to the pound- in her words "you may as well tell people he has Cancer- noone will want him!". She was offered a 27 page packet of rescue group information, phone numbers, and contacts, which she adamantly refused to even look at it, stating that she 'wasn't going to spend all day making phone calls, because noone will take him'. As far as her evil critique of the doctor, She did everything possible to help this unreasonable woman find the dog a home- she even had a staff member spend Friday afternoon making the calls to rescue groups for her. The doctor has been there for many years and has many loyal, wonderful clients who entrust their pets to her care. As for being 'fired', it is rare and not taken lightly, otherwise we wouldn't still be in business after 38 years. This client was asked to seek veterinary care elsewhere after her abusive behavior to the doctor, the answering service, and our staff.
I have an 11 year old retired working dog. His spine is fully fused. I thought we were going to have to put him down over a year ago, but Dr. Churchill has worked miracles with combinations of acupuncture, cold laser therapy and other alternative approaches. I also have a young rottweiler rescue that had some muscular issues. Again, Dr. Churchill and the others have helped him have a normal life - with a combination of surgery, cold laser and massage. All of my animals love this facility. Everyone that works there is wonderful, and they are so attentive to the animals. I have been with several different vets over the years in different cities, and I'd have to say that without a doubt, this is the best vet :) Echo and the crew say "24 paws up :)" on this one!
Posted: 12/09/2010 • Last edited: 3/06/2011 • Link to this review
Thanks so much for your kind review! We have had such great feedback about our laser and massage therapies, I'm glad Echo is able to benefit!! We hope to keep all your babies in tip-top shape.
As a former staff member at a different clinic and a current client of Gwinnett Animal Hospital for many years I believe there is more to tell than what FALJRT is willing to share. There is no way an exam fee was $90.Which means they found something that needed to be treated while the pet was boarded.Would (s)he prefer they not treat the pet? Surely they would have something to complain about then.It is infuriating to me that someone would take the time out to complain about a business that they have been happy with, by their own admission, for 37 years without ever once posting a positive review, to slam them at the first negative issue. People who want something for nothing sicken me. These people are ALWAYS there for me and my pets when I need them for preventative medicine or for a rare true emergency. They have stayed late to help my pet, gone over and above with concern at times when others would not have. Yes things are different than when Dr. Connolly was the owner but I would not say the changes have been for the worse. He, in fact, is still there seeing patients. I deal primarily with Dr. Harris, who is terrific, but have seen, I believe, most, if not all, of the Dr's and have always been impressed with their knowledge and professionalism as well as that of the support staff.Take your business elsewhere and see what you get.It will be less than you are used to, I assure you.
Posted: 8/05/2010 • Last edited: 3/06/2011 • Link to this review
Thanks for the support. Unfortunately there are always going to be those folks like this who point out the one negative experience rather than the many good ones that kept them coming to our practice for 37 years. We will continue to do our best for those who will work with us. Glad you have had good experiences with Drs Connolly and Harris (and the rest!)
The vets who originally owned this clinic sold out to 2 of the vets and the office manager. My first visit after this happened, the office manager 'fired' us as customers,b/c I asked questions regarding a physical exam on my dog just so she could receive a rabies injection. I have boarded my dogs there, and was upset that I came back to find a bill that was about $90 more than I expected. I had not been informed there would need to be a physical exam just to get a rabies shot. Then, after being treated rudely by the off. mannager, I never could find out what the physical showed. After sending many dogs to this clinic, and trusting them for all these years, this was like a slap in the face.
Posted: 7/25/2010 • Last edited: 3/06/2011 • Link to this review
So sorry that after 37 years of quality care, $90 has caused you to give a 1-star review. Clients are never asked to leave the practice for 'asking questions'- but when they repeatedly complain, it is clear that we are not meeting their needs and suggest that another hospital might be more to their liking. We do not enjoy this process, but in some cases it is in everyone's best interest to part ways.
1/15/2011 WOW- I don't post alot, but I have to speak up regarding the last poster! My pets were there that snowy/icy weekend also and I was thrilled that they cared for my pets for an additional 3 days AT NO CHARGE until I thawed out enough to get there on Thursday- when I asked how they were able to get in to care for the boarders, I found out that 2 staff members live close enough to walk and did so! Oh, shout out to Dr. Z- she and the rest of the GAH gang are top-notch!!
Posted: 3/04/2010 • Last edited: 3/06/2011 • Link to this review
Boy, that snow sure threw us for a loop! Thanks for your support- we love Dr. Z and our gang too! We are so fortunate to have some staff that live close by so we were able to take care of the animals. Dr. Connolly and two techs made it in on Monday and Dr. Zaidspiner went in on Tuesday. Needless to say the boarders were safe, and warm, and fed, though the dogs were NOT at all happy to have to go potty on the ice and snow ;-) Glad we finaly defrosted and were able to get our patients and boarders (including yours!) safely home.
I was asked to leave this practice after being a client for 25+ years. I had just lost 2 pets in 4 months. Seems I was viewed as a difficult pet mom. In todays's economy, it was shocking to me that a business would turn someone that still had 5 pets but I guess their business is booming. While some of their vets are exceptional, others are not. The management is going rapidly downhill.
Posted: 10/07/2009 • Last edited: 3/06/2011 • Link to this review
We have been taking our many dogs and cats there for years. Dr. Harris was so comforting and caring when we lost our cat suddenly. His commitment to doing all he can and helping us fully understand what happened was beyond impressive. The remainder of the staff has always been very professional and dedicated to finding accurate diagnosis to issues, as well.
Posted: 7/11/2008 • Last edited: 3/06/2011 • Link to this review
We have been taking our pets to Gwinnett Animal Hospital for 9 years. They are always good about following up on any issues that may arise from annual visits. I have several friends that take their pets here as well and are very satisfied.
Posted: 11/02/2007 • Last edited: 3/06/2011 • Link to this review
My family has been going to Gwinnett Animal Hospital for over 15 years with our cat and dogs, in addition to Dr. Connelly tending to the horses on our farm. The vet hospital has an amazing staff- they are all very knowledgable and passionate about their work. They take the time to call you if you have a question and spend time explaining your animal's problem(s). They are wonderful and I can't say enough about them.
Posted: 4/28/2007 • Last edited: 3/14/2012 • Link to this review