I can't speak to the quality of patient care because we never got that far. On arriving for our appointment we were asked to reschedule because we hadn't filled out the forms online beforehand. Maybe they should have mentioned that as a requirement when they scheduled the appointment. I'm not sure they understand that most of us have busy lives apart from just going to the dermatologist. Fortunately there are a lot of good dermatologists around who actually care about their customers. We will not be going back to Gwinnett Dermatology in Snellville.
Posted: 10/02/2015 • Link to this review
I have seen Dr Weiss in both offices. The staff is great, courteous and respectful. My wait was short but my visit was thorough. My questions were answered and I understood the next steps for care. I recommend this practice to friends and family.
Posted: 12/28/2013 • Link to this review
Last appt with Dr. Weiss was awful. He does not speak to you with respect when there is a discrepancy about care provided. He raised his voice and would not listen to my side of misunderstanding. Did not share in misunderstanding. Daughter and I felt attacked. Worst visit with HC prof ever!!!
Posted: 12/18/2013 • Link to this review
Let me say this was by far the best experieince in a medical practice by far. Online forms to checking in was was fast, easy and the back office nurses on Dr. Weiss team were funny and proffessional. I have psoriasis and he is the first doctor to clear my problem up.Great healthcare.
Posted: 8/16/2013 • Link to this review
This was a quick and esy process online patient forms were great. No waiting for the doctor ,good customer service. My wife did all my forms online and Dr.Brown gave me great care with a ongoing rash. I am totally better now. Every staff member was friendly and efficent.
Posted: 8/15/2013 • Link to this review
I am an elderly widow who needed care for several skin problems. The front office staff showed compassion and great customer service form the start of my visit until the end. The nurse was so nice and all the staff in the were friendly and very helpful. Dr. Shavin was very professional and treated my areas of concern. I highly recommend this healthcare practice.
Posted: 8/15/2013 • Link to this review
After waiting 30 minutes for my consultation, I as finally called by the nurse to meet the dermatologist. We agreed that I would call back in 2 weeks to begin my treatment. Three (3) days before the first treatment the staff called me back reschedule. One (1) day before the rescheduled appointment I was asked to reschedule because the dermatologist had to take her car in for repair. On the 3rd reschedule appointment date I arrive 15 minutes late. I was told by the staff that I had to reschedule. Arriving 15 minutes late was unacceptable. I was horrified! After speaking with the office manager it was clear that customer service was not one of their goals.
Posted: 3/12/2013 • Last edited: 12/18/2013 • Link to this review
I would use Gwinnett Dermatoloy again and tell my family and friends. I had a procedure called Blue light and it went very well. Dr.Weiss and his staff are great. The Nurse Teresa did a great jo of explaing the process. The front office was friendly and the entire staff is very professional.
Posted: 1/24/2013 • Link to this review
after waiting in lobby 45 minutes , i asked the front desk if maybe i had my appointment time wrong..no she says..we are having trouble verifying your insurance..shes been on hold quite a while and if we let u go on back to see the doctor and its not verified by the time you're finished..you will have to pay the full fee...i asked if this was normal because ive never encountered such...i went to my car..called my insurer ..got thru ..no problem ..was told some calls were in que but none for 45 mins...and why was the online portal not used..when i asked the front desk she just shrugged her shoulders..so i requested once they get insurance verified to please call me to reschedule appointment..its been just over 24 hrs and not a peep from gwinnett dermatology...WOW, what an impression!! maybe some updated customer servicing skills are in order for this front office...
Posted: 10/23/2012 • Link to this review
From the first phone call to the doctor's visit, everything was handled well. Mr. Steiner saw me right at my appointment time and took the time to examine me and tell me how to fix my skin. Best of all, his nurse Stephanie gave me a hug and encouraging words. I recommend Gwinnett Dermatology.
Posted: 2/14/2012 • Link to this review
I've been to my share of skin specialists in town, but I haven't had much luck until I saw Mr. Steiner at Gwinnett Dermatology. He is personable and knowledgeable. The medical assistants were top-notch and made me feel comfortable. I can't recommend them enough.
Posted: 2/01/2012 • Link to this review
Dr. Weiss is an awesome doctor...he takes time with his patients, answers every question, and explains all procedures, diagnoses, and possibilities thoroughly - By far the best dermatologist in this area. He was kind and attentive to my son and compassionate to my concerns. Office staff are courteous and respectful - Highly recommend choosing Gwinnett Dermatology, Dr. Weiss/Staff Members
Posted: 1/31/2012 • Link to this review
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