Exceptional Sales Experience with Joseph Shin and in his absence Stanley Chen. We negotiated a great deal from Stanley and an excellent car
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I had dealt with GPH for years on each Honda I owned and really like their service. We needed to upgrade our family car so I went to GPH. I had a great sales guy (Thank you Tommy Suh) and didn't feel pushed at all. I took my time with everything, gave them my criteria and they did the legwork to find me a great deal on a certified pre-owned Odyssey. Tametrice was great in the personalization department too. After, I took the older Honda we had to the service department to have some much needed maintenance done and the service department was great, just as I remember (Thank you Jeffrey Hawes). I have never been disappointed in this dealership, and would recommend them to anyone (which is more than I can say for other Honda dealerships I've been to around town). Thanks for a job well done guys!
Posted: 12/11/2013 • Link to this review
A WASTE OF TIME!!! My wife and I went to GPH looking for a very specific used car. Challenging I know, but we were completely upfront with our salesperson as soon as a arrived. They did not have the car we were looking for but had one very close so we agreed to look at it which was our second mistake, the first being walking into their dealership. The salesperson, Mansoor, was condescending to my wife whenever she asked questions about the car. Once we got back from our test drive we agreed to see what the deal would look like. After waiting for about 30 minutes they came back with a deal that was so far from what we were looking for that we tried to walk out. They would not let us leave as they still had our keys to our trade-in. After going back and forth with the salesperson and the manager we finally got the point across that the deal would not work for us, or so I thought. We got our keys and started to get back into our car to leave and the manager came out to stop me and asked if I would come back in so that his boss could look at the numbers. I got out of there as fast as I could. Donít waste your time here, their prices are too high and they are way too pushy. Exactly what you donít want in a dealership!
Posted: 1/30/2012 • Link to this review
Went to GPH after trying to work a deal at Honda MOG (where I originally purchased the car). Honda MOG wouldnt budge on trade-in or new car price. Sat down with salesman @ GPH, told him what I want to pay for the car & what I wanted for trade-in. Worked the deal within $100 of what I wanted in 30 minutes, no problem. Service department has always been responsive to my issues (I am very picky!). Would highly recommend Gwinnett Place Honda!
Posted: 10/09/2011 • Link to this review
From the trade in pricing game, to the management, to the detailing, to the financing, all aspects of this dealer are unworthy of someones hard earned money. Don't buy into their big volume garble. It only means less room for them to make a good deal and no value to the customer.
Posted: 12/15/2010 • Link to this review
I had to take my Honda Odyessy to the dealership for some warranty issues. I never take my car there b/c it is not close to my house. I ended up having a couple things done there and thought their service wa great! Cam helped us and he was really kind and knowledgeable. I thought it was going to be really expensive but it wasn't at all! Now I drive out of my way for even simple oil changes because of the great service!
Posted: 8/06/2010 • Link to this review
I took my car in for a manufacturers recall, waited all day, even though I had an "appointment". My car didn't even need to be there. They wasted my entire day, the manager was the rudest man I have ever met. Next time I ever need service on my car I will drive 30 miles out of my way to another dealership.
Posted: 7/01/2010 • Link to this review
I bought Honda civic from GPH. The worst experiecnce of my life. I was quoted a drive out quote on the Internet by salesman Hamilton and then when got their to purchase the vehicle. They wanted at least $1000 more for the paint quoting and mud flaps so I walked out of the place very angry. After few days they contacted me and wanted to work with me and I told them the final purchase price was much cheaper than their offer. They told me to come in and they will work it out. It took 5 hours in back and forth negotioations even when I had quote from one other dealer. When I asked about the service coupon book or first oil change being free. The salesman response was yes we take care of our customers and first oil change is free. After purchasing the car and having 4500 miles on it, I contacted the service department and told them that I was told that first oil change is free. The lady I believe the name was Gena told me that's not the case and transferred me to the Internet Sales Manager. Who was very rude and basically said If you don't have it from us in writing than it is not free. I explained it to him the situation but he was still rude, so after few sentences I pretty much told him that I will never buty or recommend anyone to buy Honda from Gwinnett Place Honda. They will never ever have any business from me again.
Posted: 5/25/2010 • Link to this review
Gwinnett Place Honda has the best "Parts Department" ever. I do business wiht then for many years and they are getting better and better. Mr Allan an Mr Rick are the best, delivery guys are awesome, im very satisfied and reccomend.
Posted: 4/07/2010 • Link to this review
I browsed their website and selected couple of vehicles (around 12). I took print out of descriptions of those vehicles with their stock numbers. When I arrived in their dealership none of those vehicles were present in their lot. According to them they use common code share, which means that vehicle might locate in California or Texas. Is this not cheating with customers?
Posted: 4/04/2010 • Link to this review
There is a reason why Gwinnett Place Honda is one of largest volume dealers of Honda cars. They must train their salesman in art of harassing and entrapment of anyone walking in their door to not leave their lots without buying a car. Just be careful walking into their lot even if its for just checking out a car
Posted: 12/22/2009 • Link to this review
I pulled into Gwinnett Honda because my 2000 CRV's horns weren't working. Right off the bat they told me there was a $100 diagnostics fee, and stupid me thinking that it would be applied to the final bill, agreed. They spent FIFTEEN minutes on this so called diagnostics and when Catie the service rep returned she handed me a page long list of problems I have with my car. Timing Belt, Gaskets, fuel system issues, you name it. In FIFTEEN minutes they diagnosed $1800 worth of problems my car had. I find it hard to believe that they properly diagnosed a list of at least 15 issues with my car, some of them serious, in just FIFTEEN minutes. Oh yeah, and they diagnosed that my horns were out. Duh. At least they diagnosed that right. Must have took them a whole minute to figure that one out. HOWEVER - they then wanted to charge me $130 for two horns and $250 for labor to unscrew two bolts, unplug 2 adapters, plug in two new horns, and screw in two bolts. I immediately rejected the work, and while driving home in disgust I drove by an auto parts place, bought two OEM horns for $13 each and $2 in adapters. When I got home I installed the horns in less than 25 minutes with a single pair of pliers. And they wanted to charge me $250 for that. Catie was nice. Gwinnett Honda is not. They will never see business from me again. Never.
Posted: 1/08/2009 • Link to this review