I had my Frontier serviced by Thomas and he is a thief, charged me $1000 for 2 O2 sensors and then after a couple of weeks after the Check engine light came back on and another service station told me that they installed faulty O2 sensors, he charged me another $250 for "inspection fees" and said that he needs to have 2 more O2 sensors changed; I had to pay for nothing and took it to another place to have one of the faulty sensors fixed for $200. Not only that, but he treated me like I wasn't a customer and he didn't care if I would ever come back; the truck was dirty, no complementary car wash and the plastic cover, the paper mat and the service tags were left in the truck for me to clean them up. This is the worst ever experience in a dealership service department and I hope they will be shut down and no other Nissan owners would come by for service. I would never again set foot in this place
Posted: 4/25/2015 • Link to this review
Was in there on 11/30/09. The salesman told me on the live chat that he accepted my offer and then when we got on the phone the price went up. The salesman told me my tag would be covered but it was not. The thing that really made me mad was The middle-aged black guy who I did the paperwork with made me leave the dealership in the middle of the paperwork and go to the bank to get a cashier's check all because my personal check didn't have my home address on it. People don't put that stuff on their checks all the time for security reasons. Did he think that even though I was giving my license and ss number that I was still going to steal their car?
Posted: 9/02/2012 • Link to this review
Buying a car is not really a fun experience. I was looking at used because of my credit and budget. What I was finding was junk. The good people at Gwinnett Place Nissan showed me different options, listened to my needs and wants and then got me into a brand new 2011 Nissan Versa 1.8S. My Salesman was great as well as their entire Team. I would recommend them to friends and family.
Posted: 10/24/2011 • Link to this review
I was looking for a new dealership to service my car after having a bad experience at the Decatur location, so I brought it here. I had a door panel replaced, and they were looking into an ignition problem. They gave my car back to me, stating that the needed to order a part, so I would need to come back. I get in my car, and there is a HUGE crack in the dashboard. I was incredibly dismayed that no one confessed when they gave the car back, and left me to find it and bring it up myself - as if I could have missed it. But what if I hadn't seen it? That speaks poorly to their integrity that they would damage it and not apologize or offer to fix it until I brought it up. Then when the service manager, John Rose, was brought over, he calls his service guy via phone, who of course doesn't remember that happening, then espouses the virtues of his tech guy, but they will go ahead and take care of it for me. When something like this happens, and I'm telling them that NO ONE informed me of the damage up front, and left me to discover, why would you think that I even want to hear about how honest your guy is? And to say that at any point as many as 4 different people could have been in my car, and they could have done it - these are still your employees - why would that make me feel any better? I know now that I can't trust you or your shop. I guess I'll have to drive it all the way down to Union City, where I bought the car, but have never had a bad experience. Not good!
Posted: 7/16/2011 • Link to this review
Wish I had read these reviews before I wasted a perfectly good day down at this dealership! They lie and mislead you through the whole process. It does NOT take 7 hours to buy a friggin car! I felt pressured into buying extras that I did not want or need. Will NEVER step foot on this lot again. Buyer Beware!
Posted: 3/14/2011 • Link to this review
Be careful. Do not take your car to service in Gwinnett Place Nissan, they will try to rip you off. They will give you a false list of items that need to be repaired. Very dishonest and unprofessional people that ethic is the last thing in their menu. I took my car to Gwinnett Place Nissan (GPN) for an oil change. After an hour or so a service man approached me with papers contains list of items (over 20 items) he said need to be fixed or replaced for the amount of $4050 . I was astonished since none of the items in the list need to be repaired or replaced. Interesting enough, I took my car a month before this service to other Nissan mechanic that indicated that the car is in a perfect condition. Some of the items in the list which according to GPN need to be replaced like exhaust system, drive belts, spark plugs, spark plug wires, coolant, transmission oil etc were all new. Basically, Gwinnett Place Nissan was trying to rip me off. They also tried to sabotage the car by leaving the oil seal open. When I spoke with the service person about it, he said that they did not perform any test or inspection but just follow the manufacture recommendation to what need to be replaced and repair when a car reaches to certain miles. From my experience I concluded that GPN acts like street crooks; they mislead their clients in order to make a quick profit. Also they are very rude.
Posted: 8/29/2010 • Link to this review
I took my car to Gwinnett Place Nissan (GPN) for an oil change and was told I needed more than $1,500 in 'repairs,' including replacing a water pump and fixing engine oil leaks in the gasket and front crank seal. I took the car to another mechanic who checked it extensively, pressure tested it, etc. They found that I didn't need a new water pump, and I didn't have ANY engine oil leaks. (If my engine were leaking oil, wouldn't there be some oil in my garage and on my driveway? Well, there isn't.) When I called GPN to ask why they advised repairs I didn't need, they told me to bring the car back in so their mechanic could 'show' me where he saw leaks. Bull manure!!! How can they show me leaks that aren't there to begin with? The other repairs I did need - replace the spark plugs, replace headlight, coolant/brake/steering flushes - my new mechanic did all of this work for under $250!!! GPN wanted to charge me $78 just to change the headlight! GPN is obviously out to make big bucks on the service side since they can't sell cars in this recession. Don't fall prey to this. If they advise costly repairs, get your car checked by another mechanic pronto!!! I'm proud to say I've found a new mechanic (thank you Exxon Automotive @ Lindbergh), one that I can trust who isn't out to steal the few dollars I have left. Shame on you Gwinnett Place Nissan!!!
Posted: 7/16/2009 • Link to this review
I was thinking about purchasing a car from Gwinnett Place Nissan. Stopped by and met with a nice salesperson. His manager, Doug Wells became involved with the deal and things went south from there. Doug Wells was rude and insulting. I do not recommend supporting this dealership. I called to complain to the General Manager. Mr. Wells has still not apologized and that was 3 weeks ago. I immediately drove to Nalley Nissan and bought the car I was wanting for a great price. There selection was better and the price was right. They were also very courteous.
Posted: 3/24/2009 • Link to this review
I've had nothing but bad experiences everytime I went there. Charged $4.98 for a gallon of windshield washer, $379+ for front brake pads and turning front rotors. Told to change rear diff. fluid at 15,000 miles ($100.00). 2 mechanics have told me it's totally unnecessary! Also, have been harassed almost daily by extended warranty company to buy a warranty. WARNING: Don't give them your phone number for any reason!
Posted: 8/28/2008 • Link to this review
I bought a Nissan Rogue from a dealership in Wisconsin, so when I came back to Georgia I figured 'Why not go to Nissan for my leather and tint?' I thought that going to a Nissan dealership I would get the quality I wanted. I was SO wrong. I made an appointment and took my car in. I specifically asked if they would be able to do black leather. They said YES. After they had my car for a day longer (with no loaner) than I was told, I get it back. When I opened the door, all I saw was LIGHT GREY leather. When I asked for Black apparently that meant light grey to the morons that work there. I immediately walked back in. Long story short, since I had to pay for the work before I could get my car back they refused to fix their mistake. I had told the guy 3 times I wanted black leather. So now I'm stuck with light grey. I paid for a crappy job and the wrong color and they treated me like I had lepracy. Those idiots RUINED my brand new car and wouldn't fix it. Plus, one of the morons asked if he could take me out to dinner. I will never again step foot in that place and will tell everyone not to as well.
Posted: 11/24/2007 • Last edited: 1/02/2008 • Link to this review