Mr. Neneg came out, made repairs to my television, was paid and left. After he left we noticed screws coming out of the back of the television. We called him to explain to him that screws were coming out. He dismissed the issue and said that a few screws coming out would not be a problem. This was not the answer I expected, I informed him that I was going to stop payment and would continue with the payment once he came out and completed the repair. He told me that he would just come back take his parts, and that I could find someone else to repair my television. The cost to repair the television was over $240. I feel that he has bad customer service and a bit of a bad temper. I will not use him again nor will I refer him to anyone.
Posted: 2/18/2012 • Last edited: 10/23/2013 • Link to this review
Our 27" Sanyo analog tv had a line in the middle of the picture. Everything else worked, so I needed a professional opinion to see if the tv was worth fixing. I called HD television Dr. and explained the problem to Mr. Neng. He told me there was probably a loose connection,and could be here in a hour. He showed up 45 minutes later, and sure enough there was a loose connection. He re-soldiered the connection and the tv works great again. He also checked the circuit board for other loose connections. None was found. Mr. Neng was very polite,friendly,and most knowledgeable about tv service problems. This was a great experience, and I would use his services again. The cost of this repair was much less than I expected. If you need tv repair, call the HD television DR. You will be pleased as I was.
Posted: 3/09/2011 • Link to this review