I called them in November 2008 to fix a leaky chimney. After spending $15,785 for a new roof with $2375 of that for specific chimney repairs, three years and three attempted fixes to the chimney later, my chimney still leaks. They have stopped answering calls, letters, and emails, but even if they showed up today they have proven they don't have the skill to properly flash a chimney and I would send them away. I don't like being a complainer and generally believe in the good intentions of people and want to give them every chance to do the right thing. At the very least I expect them to communicate in a responsive and responsible manner without me having to hound them. While HP Roofing (Jeff Acker, owner) talks a good game and seems like a nice guy, the bottom line is that I am not willing at this point to let them try to make another repair. Instead I want HP Roofing to refund me $2,375 that I specifically paid to repair the chimney. With this money I can hire a competent contractor to remove the shoddy work done by HP Roofing and do the job properly using industry standards. I have been patient long enough and yet I still have a leaking chimney problem that needs permanent, professional repair. See https:// sites.google.com/site/ hproofingllcreview for details and pictures.
Posted: 12/14/2011 • Link to this review
In 2009 we contracted to have a new roof installed as ours was leaking. They were over 2 months late starting, they trashed our landscaping lights and even though the contract stated they would remove all debris we paid $100 to have what they left disposed of. They did not finish the job and unfortunately what they did not finish was what leaked and so our $10K roof still leaks! I have hounded them for 1 year and am out of patience. Bad company!
Posted: 4/04/2011 • Link to this review