When it comes to the performance of your vehicle, you want quality service from trusted experts. We are a Goodyear Tire & Service Network location. We carry Goodyear products and offer a wide range of automotive and tire services. From new tires to an oil change, to battery replacement, our skilled technicians will help repair and maintain your vehicle.
I brought my vehicle in for tire balance issue. The son Mike was cordial, got me in right away and did 2 of the 4 wheels. Called him next day since I was still having balancing issues and he said be here first thing in the morning and we'll take care of it. I arrived at 7:50am, was the 2nd customer in line. I watched my truck move into the bay about 40 mins after I arrived. I then noticed it back in the parking lot. I went to go pay and the old man (owner) said it hasn't even been done yet. This was 2 hours after I arrived. I ask him what is going on and he condescendingly says your tires are fine they were already balanced, there's nothing we can do for you. I find that funny since they only balanced two wheels and his son is the one that told me to come down and they would use tape weights. The customer service from the old man was horrible at best. He should think about retiring before you bite down too hard on the hands that fed you. Also, the vulgarity of the employees including the son is inexcusable. No one wants to seriously hear about your dick and how you wish you'd not had kids since you're driving a beat up Chevy Celebrity...tmi !!!
Posted: 11/27/2010 • Link to this review