We hired HandyAndy at the end of April 2012 to do some repair work on our home that we just purchased. We paid his firm $3,000 in the anticipation of doing a certain amount of work, but only initially received approximately $2,700 worth of services. Within the $2,700 of services, not everything was complete and we asked them to come back out and repair the light that was not fixed properly and look at the roof (one of the items they repaired). Over the past 15 months, we have asked on MANY occasions (phone, text, e-mail) for them to come back out or give us the $300 for services not provided and all we have received are empty promises, or no response. To try and get the $300 credit we have with him, we asked him about doing electrical work about 5 months ago. He said he would be able to come out the following week. But, after sending 4 emails over 2-3 weeks to ask when he is coming, he never responded. So, I got someone else to do the work. And I finally had to get someone else to fix the light that was not fixed properly by his firm. I have tried going through the real estate agent that recommended him to me. He will talk to her, but he will not contact me. DO NOT USE HandyAndy as he will not respond to you.
Posted: 8/07/2013 • Link to this review
Seeing the positive reviews here I have to believe the contractor is "poisoning the well" on this site by reviewing themselves. Handy Andy was quick to give an estimate and quick to show up first day. Everything went downhill from there. Incomplete work, cut corners, ugly work, shoddy materials, damage to other parts of the home. Work started three years ago and has never been finished. After dozens of calls I gave up. Not even with-holding the final payment would bring them back to finish. I hired other contractors to finish the work, increasing the overall cost, even with holding the final payment to HA. The parts they did finish look like I hired the kid down the street to do the work. Where they were to replace whole boards for rot, they instead just cut off the rotten part and fitted new pieces to the remaining boards - badly - looks like "redneck repair". Crews did not speak English, or if they did, pretended not to when I tried to tell them they weren't doing what I had contracted for. On the rare occasions I could get a supervisor from the office to come to the site, they agreed the work was sub-standard, promised to have it all straightened out, and did correct some errors, but ignored the majority of problems. It will be a very cold day below before I would let this contractor even set foot on my property again.
Posted: 4/30/2009 • Link to this review
We contacted Handyandy to help us with a rehab for a home that we were going to flip. As a real estate investor, we have to have people that are dependable and know their business. Andy personally came out bid our job. He pointed out things that we had overlooked. He also made suggestions that would enhance the sellability of the home. The work was completed in a professional manner, on time and within budget. Andy personally spent many hours on site helping us prepare the home for the market. We plan to use HandyAndy for our future projects.
Posted: 6/03/2007 • Last edited: 12/14/2008 • Link to this review
We had the worst 1st contractor experience ever. This purchase was included as part of our closing, so beyond our control of who to use. The french doors were installed leaving a draft on all 4 sides of the doors, with a centimeter opening in the middle of the doors (during winter time). When reinstalling the interior trim, they split it and would not repair their damage without an additional cost to us. They did not remove the old doors. After 6 months of waiting & calling, we finally had to get them removed on our own. We were tired of looking at them in our backyard.
Posted: 4/30/2007 • Last edited: 12/14/2008 • Link to this review
I had a long list of items to walk through and Andy stayed nearly 4 hours, was very personable and certainly talked a good game. That was in mid-August. After 5 phone calls to his clueless office over the next 3 weeks, I finally gave up trying to get an estimate from him. Not even 1 return phone call! Obviously I cannot recommend this company to anyone.
Posted: 11/09/2006 • Last edited: 12/14/2008 • Link to this review
I was referred to Handy Andy when I bought my first home. I had plans of remodeling my enitre bathroom. I gave Handy Andy a call and he came out to take a look at the bathroom and to give me an estimate. Andy seemed nice and told me story after story about how successful he was and how big he was going to make his company. No problem, he seemed geniune and was very polite. Well, that was it. I never heard from the guy again. I called 3 times to see if I was ever going to get the estimate....customer service was AWFUL and RUDE. She told me that she had a stack of bills to go through and she would check with Andy when she got around to it. HA! Thank god that they had not started working on my bathroom or there is no telling how bad this could have been. I would never recommend this company to anyone after the way I was treated. I feel bad for those who do hire them and get put in a jam because they have to deal with the poor communication and people skills.
Posted: 10/09/2006 • Last edited: 12/14/2008 • Link to this review
Handy Andy is the most honest and professional contractor I have ever dealt with! Andy quoted me a great rate on my job (all new Hardi Plank siding, new gutters, new shutters and a lot of misc work). Not only did his price beat the other 5 contractors I interviewed his service was unbeatable! Andy's employees are top notch and deliver what they promise and then some! I have referred Handy Andy to all of my family and friends and will continue to do so! Thanks, Andy!! You give your industry something to be proud of!!! Very satisfied in Alpharetta.
Posted: 6/06/2006 • Last edited: 12/14/2008 • Link to this review
Handy Andy's straightforwardness and honesty in assessing and evaluating the damage, and then giving an estimate, showing item by item the detailed costs required to complete the job. I have had others to come in and make assessments, only to make a sale and not provide me with information about the problems, why they exist and what's needed to correct or repair them. Handy Andy is head and shoulders above everyone else I contacted.
Posted: 5/27/2006 • Last edited: 12/14/2008 • Link to this review
I have used Handy Andy on two of my properties and totally satisfied. They did repairs on my first home that I was selling. They had a deadline imposed on them by my closing date, not only did they get the work done on time, they spent time with the buyer explaining all the work done. Handy Andy put Hardy Plank siding on my other property. Another great job, they delivered what was promised. I will continue to use them for all my home repair needs
Posted: 5/16/2006 • Last edited: 12/14/2008 • Link to this review
After six months of excuses and poor workmanship and quality I terminated this contractor from my house renovation. They were extremely dificult to contact (but were suprisingly available when payments were due), promises went unfulfilled, and deadlines were not met as agreed. My two month renovation turned into six months with still only about 1/4 of the work complete.
Posted: 4/06/2006 • Last edited: 12/14/2008 • Link to this review
Our work estimate was confidently given as 3 weeks start to finish by Andy himself who made it sound like he would be overseeing our project. The work ended up taking months even though the work order was lessened, and was overseen by his partner, who ended up being pretty useless. We had to be very forceful to even get people out to our project, and were given the runaround when we had questions--but they showed up on our doorstep very promptly whenever they felt it was time for payments. They pulled workers away whenever someone else made a bigger fuss about how their work was going. Unfortunately, it seems like being nice to this group gets you nowhere! The work was sloppy--paint spilled on new carpet, tape left on walls, trimwork not crisp, plumbing that leaked, outlets that didn't work--things that just should have been done right the first time. It was very difficult to communicate with their management and get things fixed. We'd never recommend them to anyone.
Posted: 3/10/2006 • Last edited: 1/02/2008 • Link to this review
Handy Andy's web site says that do not use subcontractors. They do. They say they hand paint everything. They don't. They spray painted all my windows. They used a painter inexperienced at tiling to lay tile. She did a bad job. Also, she did not reseat the toilets so they leaked when flushed. Much of the work done by their employees had to be redone. They were difficult to reach when I had questions. When I fired them they threatened to sue me.
Posted: 8/30/2005 • Last edited: 1/02/2008 • Link to this review