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Handyman Matters Inc

(316) 773-0303 www.wichita.handymanmatters.com

1632 S West Street Suite 1Wichita, KS 67213 map it »

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Business overview

Reviews

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great service, 2/19/2012

great service


Unimpressed with Customer Service, 2/15/2012

I had a difficult time getting work scheduled with the office - kept getting delayed and rescheduled for various reasons. Finally got someone out to give me an estimate. They priced job, but... everything costs extra. You have to get your own materials, supplies or Handyman Matters charges you 30 up charge PLUS hourly rate to go pick up. I couldn't get them to quote me the complete job or give me a price for everything involved. In a nutshell, got a price which I expected to include start to finish (i.e. repairs and cleanup) with me having to get the materials myself, but found a mess in the backyard of all siding, used materials after the job was completed. Had to hire someone else to clean up HandyMan Matter's mess. I replied to an email from the President when he sent my invoice, but he didn't acknowledge my complaint. I paid the bill in full, even though I didn't think the estimate was explained accurately or presented professionally. They should have told me the estimate didn't include removing the debris after they completed the work. Not impressed. RESPONSE FROM Handyman Matters Wichita: Oh wow! Im so sorry. It is definitely not our intention to leave behind debris.
I spoke with your craftsman and he said he was going to haul off the debris, but the lady at the property said her husband would take it since he was going to the dump anyway.
Im really sorry for the miscommunication. If I had known sooner, we definitely would have come back and removed the debris.
From your review, you were pleased by the quality of our work. Thank you for that acknowledgement.
Words dont go far enough. I know only action can show you the level of service we are truly known for. You will receive a letter from me this week showing a credit on your account that will allow you to experience our service again -- FREE.

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Displaying 1-4 of 1

Reviews

by Gwen S at Customer Lobby

great service

great service

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by Terri H at Customer Lobby

Unimpressed with Customer Service

I had a difficult time getting work scheduled with the office - kept getting delayed and rescheduled for various reasons. Finally got someone out to give me an estimate. They priced job, but everything costs extra. You have to get your own materials, supplies or Handyman Matters charges you 30 up charge PLUS hourly rate to go pick up. I couldn't get them to quote me the complete job or give me a price for everything involved. In a nutshell, got a price which I expected to include start to finish (i.e. repairs and cleanup) with me having to get the materials myself, but found a mess in the backyard of all siding, used materials after the job was completed. Had to hire someone else to clean up HandyMan Matter's mess. I replied to an email from the President when he sent my invoice, but he didn't acknowledge my complaint. I paid the bill in full, even though I didn't think the estimate was explained accurately or presented professionally. They should have told me the estimate didn't include removing the debris after they completed the work. Not impressed. RESPONSE FROM Handyman Matters Wichita: Oh wow! Im so sorry. It is definitely not our intention to leave behind debris. <br />I spoke with your craftsman and he said he was going to haul off the debris, but the lady at the property said her husband would take it since he was going to the dump anyway.<br />Im really sorry for the miscommunication. If I had known sooner, we definitely would have come back and removed the debris.<br />From your review, you were pleased by the quality of our work. Thank you for that acknowledgement. <br />Words dont go far enough. I know only action can show you the level of service we are truly known for. You will receive a letter from me this week showing a credit on your account that will allow you to experience our service again -- FREE.

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by Jessica F at Customer Lobby

I keep them coming back!

I had them come out one time to install a dishwasher. Since then I have kept them coming back again and again for other projects like tearing down a wall to make 2 bedrooms into one big master bedroom, putting up ceiling fans, remodeling my whole back bathroom. Just to name some. :) Each time they came out they always did a fantastic job! And I will keep calling them for another else that I need done.

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by Jeff D at Customer Lobby

Quality service and work, just as expected.

I used Handyman Matters of Wichita for one job to replace a piece of soffit. It was where all the electrical and phone lines came into the house. They gave me a quote and came and did a great job. I am familiar with Phil and decided to give them a chance. The representative that came out was very professional and it all worked out well.

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