I had to get combustion air into my furnace room to meet code and I must have called 20 companies to try to get this done. It was a mix of people not understanding what I needed, not wanting the work, grossly overcharging, or saying they'll do it and then never get back to me. Tim knew exactly what needed to be done, showed up when he said he would, was informative, did great work, and was reasonably priced. I will be using them going forward and recommend you do the same.
Posted: 11/08/2013 • Link to this review
Tim and Angie have been great to work with. Very knowledgeable, professional and helpful in everything they have done for us. Both of our A/C units went out over the past two years, and Tim gave us good advice and has helped us through two hot summers, without pushing us into an over-priced solution, or more capacity than we need. Tim seems truly interested in developing customers for life, and we'd recommend them to anyone. Craig and Lauren Henderson
Posted: 8/15/2013 • Link to this review
We recently hired Hansard Heating & Cooling to replace the main A/C in our home and like other reviewers have stated..we are so pleased with the entire experience! Through Hansard we were able to purchase a premium quality A/C unit for the same price other HVAC companies are charging for their builder's grade units. Also, our A/C went out right before Labor Day weekend and they quickly installed our new unit on that Friday to ensure we'd be cool for the long weekend. Tim and Angie Hansard were friendly, professional, trustworthy and just so easy to work with. There is a reason they have so many 5-star reviews...they do a great job!
Posted: 9/19/2011 • Link to this review
So our AC controller went out in the summer and we had two contractors out to fix it, each of whom charged a small fortune and didn't do anything to remedy the situation. Tim had great reviews on Kudzu, so I called Hansard and spoke to a nice lady (Tim's wife?). Tim was out of town but we waited till he came back and had him out to the house. He had us patched up in 30 minutes, explained what had happened to the controller and how he fixed it, and then sent us a thank you note! Tim is a class act, and we couldn't be happier. Can't imagine having another HVAC contractor work on our properties!
Posted: 9/20/2009 • Link to this review
My AC went out on a weekend due to a freon leak. Based on the good ratings on kudzu I called Hansard on Sunday hoping to "get in line" when they opened on Monday and fielded the calls. To my surprise I got a call back about an hour later and an appointment set for the next afternoon. Tim diagnosed the problem as a coil with a small leak, recharged the system and got it working right away. The coil was still under warranty and he dealt with the manufacturer to get the free replacement, and came back a week later to install it. I definitely recommend Hansard and will use them again in the future.
Posted: 8/24/2009 • Link to this review
Our air duct cleaner recommended Tim for servicing our unit. We called and made an appointment, the lady on the phone was very nice and helpful. Tim showed up on time and did a service on our two systems. I feel his price was very fair and he was pleasurable to work with. Thanks for the great service Tim.
Posted: 7/10/2009 • Link to this review
Both my gas furnace and gas log fireplace were innoperative. I called these guys for the first time yesterday at 4PM, and in about one and a half hours later Tim showed up and repaired both the furnace and gas logs. He was professional, knew his stuff, and charges were reasonable. I will use them in the future and would/will recommend them. I was very pleased with them.
Posted: 2/24/2009 • Link to this review
We have used them several times during the past several years. Mrs. Hansard recognizes my voice when I call and it is like talking with an old friend. Tim is highly qualified. Up to this point in time, his advice has been spot on and his prices have always been a pleasant surprise. He has gone beyond his scope of work to offer us help and advice concerning problems with our gas appliances. He is among the most personable service people I have ever had the pleasure, and I would recommend him to anyone who needs any help with heating or air conditioning.
Posted: 12/31/2008 • Last edited: 7/05/2014 • Link to this review
Tim was out at my house and fixed the problem with my AC the day after I called. Sears told me it would be 2 weeks before they would come out and they would charge me $100 just to look at it. Hansard provided great service, recommended.
Posted: 7/28/2008 • Last edited: 2/05/2009 • Link to this review
I have 16 rental properties and have been using Hansard HVAC for about 5 years and could never be happier with the quality of service, timely response to a problem, or price. I would highly recommend them to anyone needing HVAC repairs or service.
Posted: 5/05/2008 • Last edited: 2/05/2009 • Link to this review
I called Hansard because the company I had been using couldn't come out and my A/C just wasn't cooling very well. Tim came out after 5:00 and it didn't take him 10 minutes to assess the problem. I had a leak and was losing freon. He explained the situation to me and made a recommendation to go ahead and put freon in the unit and do the testing later. He determined that it was a slow leak and could be a weld that was causing the problem. He replenished the freon, checked the unit, coils and compressor and charged me a very reasonable rate for everything he did including the last minute trip to my home. Without a doubt I will continue using Hansard. I know value and honesty when I see it.
Posted: 4/25/2008 • Last edited: 4/27/2008 • Link to this review