They just ruined my daughter's prom dress! We needed basic hemming on a new floor length traditional gown which was securely hung in it's zippered garment bag, with instructions to simply hem the gown where pinned using its original handkerchief style hem. She called that same day asking us to come back in for additional pinning...When we arrived for this, She pulled the $500 gown out of a dirty laundry knapsack and handed the balled up gown to my daughter...I asked her why it was haphazardly crammed into a knapsack and she said, "No worry, I steam" which was my least concern as I was worried the beaded bodice had probably stuck to itself & pulled runs in the gown's gauzy skirt. Once the dress was on, my daughter saw it had already been cut & hemmed: what was a floor-length dress was now cut 6-8" from the floor, high above the ankles AND the back of the dress drug the floor....We were in shock! I asked the lady what she had done: "You want hi-lo, that what you say". She insisted the dress was fine & done to our specifications. She offered NO apology of any kind, and dismissed us standing there as if it weren't her problem. The RUINED dress had not only been cut way to short, the hemming itself was irregular, upside down in some places and looks like it was done by a blind 4-year old. She is not offering to take ANY responsibility, not even a verbal apology. STEER CLEAR OF THIS BUSINESS!
Posted: 3/18/2014 • Link to this review