I had called Happy landing in the beginning of June to reserve their castle combo jump, a generator as well as three 10X10 tents. I informed them at that time that they needed to fax over their insurance to the Cabrillo rec center naming the city of San Diego as additionally insured. They said this would not be a problem. I called twice more to confirm what needed to be done leaving my number as well as the fax number for the insurance form. Last week I went to Cabrillo rec center and was able to obtain a permit that would be void if happy landing did not submit the required paperwork. I called happy landing twice more explaining this to them via voicemail as nobody answered their phones. I called again last night and spoke with someone who would not give me his name who said "oh we must have forgot to call you we do not do events at parks in San Diego anymore." I explained this was ridiculous as they are telling me this on June 24 and the party is on June 28. He said sorry they could not help. He said he would leave a message for the owner if I wanted. I informed him I would file a BBB complaint and his response was "go ahead nobody reads them anyway." So overall I am very disappointed with this company for not returning my calls and making me scramble for another bounce company three days before my daughters 4th birthday.
Posted: 6/25/2008 • Last edited: 6/26/2008 • Link to this review