I'd been taking my dogs to HappyPaws for years when one of my dogs was bitten in the tail. The owner conveniently tried to blame my other dog providing video of a moment where my accused dog chased a ball off screen in the direction of my bitten dog. However my bitten dog ran back into the view of the camera wagging his tail happily - obviously not indicating the time of injury. Because my dog's injury was unnoticed for days, it was too late for the vet to suture the wounds. Stitches must occur within 48hrs to avoid infection. The vet cleaned the wound and put him on the strongest injectableantibiotic. I work in surgery so my dog received more than appropriate post-injury care. However since he didn't receive timely care, the wound ended up getting a serious Staphinfection that abscessed. He ended up needing to have surgery, removing 2"sqto the bone. The Vet further inspected the punctures during surgery, and stated that the dog that bit him had a narrow canine-canine width and there was no way it was our other dog, which has blunt canines far apart. 6months later my dog still has so much trouble getting up. The owner agreed to pay the vet bill but only paid part. Frankly I don't care about the money; the fact that she had the audacity to blame our other dog is infuriating. I will NEVER go back to Happy Paws and encourage you NOT to do business with this establishment.
Posted: 10/19/2012 • Link to this review
This incident happened 2/3/2012. We heard nothing until July when he wanted to board both dogs again only for free or a drastically reduced rate because of on running vet bills from a bite he claims happened at our place. We know of NO bite or fight that took place when they were here. The groomer found a scab when he was being groome before going home. We reviewed all tapes and the only time a dog, even in play, could have done something is when his other dog was chasing the first That's the tape he was given demoing how they play. Details from the vet bills he presented me showed #1 the problem that caused surgery was not even the scabbed area. His vet who examined the scab (which I did pay for) did not shave the area, did not remove the scab and/or cleaned out the wound. Sebsequent vet notes - which there was 2 1/2 months inbetween visits - show the dog was licking the area which was NOT the same spot that had the scab. Not even the same leg. NEVER once were we contacted about a problem until he wanted to board again.
I called for pricing to have my 11 year old Golden bathed. I was met with a rude, condescending man who basically shooed my business away. Told me I had to come in for a "consultation" for basic pricing for a bath! He then said minimum is $70! I have NEVER paid over $50 for my Golden's bath. If you want to be ripped off, give them a call!
Posted: 10/18/2011 • Link to this review
My boxer loves Happy Paws! The staff is great and ALWAYS friendly when we drop him off and pick him up. He parties all day there! My dog is about 7 months old. I am really glad we picked Happy Paws and recommend them to other owners. LOVE the idea that they do NOT put them in cages. Great place!
Posted: 10/10/2011 • Link to this review
I like the daycare but the woman dog groomer there is a nightmare. She had an attitude and my dog who is normally calm couldn't wait to get out of that place after bath.
Posted: 6/05/2011 • Link to this review
I am so sorry you had a bad experience. We have moved grooming to the shopping center to the left of us and now have two Groomers and a bather. It's called DANDY DOGS with HAPPY PAWS. Please give us a second chance. Let me know and I'll make arrangements with you.
I have been bringing my dog to Happy Paws for the past 3 years... The staff has always been fantastic and my dog really enjoyed going. Unfortunately my dog was seriously injured this past January on a clamp that was sticking out of the fence. It literally sliced her side open. She had 2 emergency surgeries and luckily survived. The owner is very difficult to deal with anyway- but was even more so during this situation. She offered to pay half the vet bills and give me some free daycare. When I expressed that I felt she should pay the full vet bill she got very nasty, but agreed that she would. Much to my dismay she did not follow through on paying and I had to take her to small claims court... Unfortunately I lost because of the waiver I signed when I first brought my dog there. Apparently the waiver protects them from paying- whether they are negligent or not. It was a bad situation turned into a nightmare. It really is a shame because if the owner would have handled the situation differently I still wouldn't have anything bad to say about them. But based on my experience I will never take my dog to any daycare again and will certainly think twice before signing any waiver.
Posted: 5/23/2011 • Link to this review
As in every situation there is more than one side to a story. Yes her dog was burt from a flat bolt sticking out 1/2" - 71" HIGH (5'11") on a chain link fence. The dog had ONE surgery from the accident. The second surgery was from infection that set in due to after surgery care. I SENT a check for ALL expenses due to the accident including follow up visits. She choose to go to court because she wanted more money even increasing the amount at trial. The judge did not rule immediately based on the wavier. He took photos, correspondence, bills and forms for review. He came back with his ruling in Happy Paws' favor a week later. Our's was the second day care this dog was hurt at on a fence due to her incredible jumping ability. Everyone of us was upset the day this happened as a result of a squirrel running across the top of a 10 foot fence and all the dogs ran to the fence to get it. Only her dog jumped over 6 feet in the air in it's attempt to get the squirrel. She lost balance and fell into the fence and thus the bolt. We had our fences inspected top to bottom the very next day for ANYTHING at ANY HEIGHT to be removed. I'm glad her dog is ok. She is a great dog. We all genuinely care about her and my staff did an outstanding job responding to this accident.
This place is the best dog daycare/boarding operation in Smyrna! I have also used Dogma and Bark Avenue and was never completely happy with everything. I never get the uneasy feeling at Happy Paws! The customer service is outstanding! The house rules are very detailed and easy to understand. I trust Flossie the owner and the rest of her staff with my four-legged family member. You will feel comfortable leaving your dog there too! Our pup always gets excited about going to camp and always comes home exhausted from all the fun she had...Look around like I did but there is no place better!
Posted: 5/02/2011 • Link to this review
I have been bringing my 2 Brussels Grifons Jake and Molly to Happy paws for almost 3 years and find the facility to be top notch. Flossie, Jamie, Kathy , Jose, Keith and the others take a lot of time and care with my pets. I like them because I don't have to worry about other dogs not having their shots and things. Flossie keeps us well informed on whats going on with our dogs and if they did cute things, or bad things during the day. I was even called once when one of the guys in the back noticed my dog was limping abit. I appreciate and I think Jake and Molly appreciate it too, when they come home and they are dog tired! Seems like a great place to me!!
Posted: 12/06/2010 • Link to this review
I have been bringing my dog Lula to Happy Paws for about a month now and SHE LOVES IT! I can't speak highly enough about this place. Lula is treated well and I know from the time I drop her off until I pick her up that she is in good care. She gets excited as we are pulling in and goes crazy in the car. She always seems to have fun and comes home exhausted. I have always had professional and friendly treatment when I come in. I would highly recommend Happy Paws to anyone.
Posted: 4/10/2010 • Link to this review
Plain and Simple- rude, judgemental (just read the replies on here) and abrasive. As a new dog owner, looking for a doggie daycare place, I was barked at by the owner, laughed at by someone at the front desk because I did not know their "procedure," which no one showed me, and quick to scold the dogs. The one shining light-- was the interaction I saw between my dog and 1 of the handlers, not all of them, but one of them. Forgot to add this part-- AND they let my dog get loose, out onto Atlanta Road, and NONE OF THEM HELPED ME TO GET HIM PACK!! They came to bring me my leash, because it was not in "the basket." They brought the wrong leash. When they left to go check the front, that is when the dog got out from their fine-tuned system. And don't get me started on the owner's "AIR HORN." Yes, she uses it on the dogs and beware--- she will use it during her first 30 minutes with your dog. She does not play well with others- people or dogs. As a side note- if you want to know how the owner/manager really is, just read her replies to other postings. A reputable business person can interact with people in person, or via email, with a professional tone. She, obviously, has yet to find one.
Posted: 2/05/2010 • Last edited: 4/10/2010 • Link to this review
My senior small dog has been at Happy Paws on a regular basis (day care and boarding) for about 4 years. He has separation anxiety in every situation where he is left EXCEPT at camp. He runs right in. I have had good experiences with all of the groomers that have been there over the years. They are chosen well. The staff is top notch as far as I am concerned. This is not a job that people keep forever. I think the owner has done a good job integrating new people. Her lead personnel are wonderful and I see them training the newbies continuously. Everyone on the staff speaks to me when I come. My dog has never had a health issue related to his care at Happy Paws. They are particularly vigilant with him since he is older and I feel confident that they will help me keep an eagle eye on him as he gets even older. He has boarded for up to 2 weeks at a time and it has been a completley stress-less exeprience for both of us. There are rules and procedures which I think are fine. Check it all out for yourself and see if the philosophy (barkless society, scrupulous attention to innoculations, etc. ) and the physical plant suit what you want for your pet in a day care or boarding situation. It really is a matter of personal preference. For us it is a 10.
Posted: 1/19/2010 • Link to this review
Hi - I have read some of the reviews on this site and I was flabbergasted - I don't get people sometimes...I have been taking my two (champion bred)Westies to HPPC for over two years. My youngest Westie began when he was just a baby. The quality, service, cleanliness, attention to detail and extras is beyond the call of duty. We cannot mention that we are going to "Puppy Camp" to our dogs until we are ready to walk out the door. If we do, our dogs are so excited and they won't focus on anything else!! When we arrive at "Puppy Camp", my dogs scratch to get out of our car and run inside! It is unbelievable. What better testament than that! We also have never had any issues or have seen anyone who has issues with the establishment. Flossie, the owner and Kathy, her assistant, truly care about the animals and their owners. She is extremely strict about processes and shots being up to date (no exceptions) which makes me feel confident. She does an extensive behavioral assessment on all dogs before she allows them in. There are no cages here and yet, there is no barking. The staff are excellent at adhering to specific food, snacks, exercise and sleep instructions that you leave behind. There are extra activities such as swimming in the summer, playing ball, halloween dressup, etc. I cannot say enough good things about this establishment! My animals are so happy there and I feel confident that they are in great hands.
Posted: 11/09/2009 • Link to this review
I HAVE STOPPED BY ON 2 OCCASIONS----ONCE TO TOUR THE FACILITY AS A POSSIBLE PLACE TO TAKE MY BELOVED FURBABIES. THE 2ND TIME WAS TO TRY & SPEAK WITH MANAGEMENT REGARDING PRODUCTS/EQUIPMENT HER ESTABLISHMENT COULD USE. BOTH OCCASIONS, I WITNESSED WHAT OTHER -FORMER- CLIENTS HAVE MENTIONED: FUSSING STAFF, TALKING ABOUT A CLIENT AFTER HE/SHE HAS JUST LEFT, RUDENESS AND UNPROFESSIONALISM. I HAVE EVEN SEEN THE 'CRAZY LADY' (owner I found out later!) YELLING & SQUIRTING THE DOGS TO STOP BARKING!!??? I AM IN AN INDUSTRY WHERE VETS, DOGGY DAY CAMPS, BOARDING KENNELS ARE MY CUSTOMERS------NEVER HAVE I SEEN THIS TYPE OF BEHAVIOR & TREATMENT. JUST AS YOU WOULD SCREEN A CHILDS DAYCARE CENTER----I SUGGEST YOU DROP BY HERE UN-ANNOUNCED AND SEE WHAT YOU FIND! ONLY $$$$ MOTIVATED HERE.......NOT CARING.
Posted: 7/14/2009 • Last edited: 2/05/2010 • Link to this review
If you are the person I believe you are - you came in without the courtesy of making an appointment. You would not take no as an answer and you wouldn't leave even though we were in the middle of temperament testing, my assistant was out and I was also training a new desk person. Sorry, I don't welcome sales people without appointments.
Happy Paws or Furry Friends does not have a trained and professional staff. By all means doggy moms and dads check their backgrounds out. You might not be happy. Not only do they not have expierence. The one or two that have worked with dogs in the past have been fired from other establishments. Hpayyp Paws has no room to claim expierence. Try speaking to the employees in the back about your loved ones??????. What planet where yours staff trained on. Any place that would keep a dog from barking to express itself is crazy. That's like keeping a person from speaking...Happy Paws and Furry Friends your facilities are inhumane. I wouldn't take my pet rat to such an awkward, cramped and oppressed and out dated facility. Being in business a hundred years and still jamming dogs in a room is nothing to be proud of. You are limited and need to stay in your limited place. WAKE UP HAPPY PAWS AND FURRY FRIENDS.
Posted: 7/10/2009 • Last edited: 12/13/2009 • Link to this review
I guess you won't be coming to check out the new facility that Lori and I are looking to open on Industrial Blvd. right off South Cobb Drive.
My dog has been going to Happy Paws for nearly 3 years and he loves it. The staff has always been accommodating to us and they love and adore our dog. Our only complaint is that we wish the place were larger so that our dog could run at full sprint, as he so frequently likes to do. In the past year, two dog camps have opened in the area, both of which are closer to our home than Happy Paws. Bed & Park locks the animals up for hours at a time -- not we are looking for. Dogma is very nice to look at and the people are friendly, but I just didn't feel as comfortable leaving him there. Flossie has a rough bedside manner at times, but she genuinely cares about our dog, which should be everyone's top priority. We've checked all three out and are sticking with HP.
Posted: 6/02/2009 • Last edited: 1/11/2010 • Link to this review
My Happy Paws experience was a nightmare. I am appalled that I & other dog lovers have paid money to this establishment only to be abused. Staff, with 1 exception, is grossly under qualified. Confusion is king at HP.
Posted: 3/24/2009 • Link to this review
* 24-Hour Service Available