Dear Owner, Brad and Bobby Harris, Can't wait to share my experience with the Social Media. All of them. What a disappointing company filled with very small minded people. I'll take the $60,000 and stock the three new trucks in my fleet somewhere else. So far Ferris has never let me down and always happy to help. All this over the greed of sticking me with a brand new Redmax edger that takes over two minutes to start and warm up before it can be used. Now before you say so what, 60+ yards a day equals 120 minutes or 2 hours of just starting an edger. If you can't understand that's a problem than it can't be explained. The so called tech, at your shop, stated that every time I use the edger, I must wiggle the choke back and forth until the unit starts, then hold it,(the edger) upside down and give it full throttle until it runs properly. Oh wait, do I put my left foot in or out first? I've heard some odd excuses in the past,but this is #1. What can resolve this you might ask? Simply refund my money for the edger and we part ways. Thank you, Just another dumb customer!
Posted: 2/13/2017 • Link to this review
I have rented a couple of items but mostly had my Stihl equipment repaired or bought my parts there. Mike is always friendly and usually has my parts in stock. Good folk to do business with.
Posted: 2/09/2015 • Link to this review
I am a local contractor who regularly rents equipment. I have rented from Harco countless times, but only do so when I have no other options. They have horrible customer service and act like they are doing you a huge favor by renting to you. On a recent rental I dealt with a female employee by the name of Marcee. She is at the Winder location. We set the order up and she confirmed that I would be the first delivery. While I was there, she also showed me that there were not any other orders on the board. I set my job up accordingly, and had 5 of my employees already on the job expecting our Bobcat to be delivered. The bobcat finally arrived about 2 or 2 1/2 hours later then we had discussed. When I called Marcee back again to inquire about this, she stated that they had to deliver some more equipment and that they were on the way to my job. This other equipment that she was talking about was ordered after I placed my order. We were not able to pour our concrete on the same day due to the delay, which meant that I had to pay an extra day of labor and was not behind a day. Now the good things: 1) Their equipment is always in good shape. 2) Their drivers are great. I feel bad for them because I am sure they always catch the brunt of the upset customer when such things happen. They seem to always be apologizing for and covering the tracks of the incompetent care free office staff.
Posted: 3/07/2012 • Last edited: 3/13/2014 • Link to this review