Tom Philips and his company (Restoration Hardwood) took our check for payment, but left the work undone, our floors in embarrassing condition, and numerous calls unanswered and ignored. He and his company represent every homeowner's fear when looking for contractors to fix up their home - he took the money, and won't return our calls. We suffered through the heartache and headaches that come with protracted false representations, and nonexistent customer service. Other online reviews (which we wish we'd seen before!) show that we're not the only one that this has happened to. In our case, Tom left an enormous gaping hole about 4 feet square in our attic, complete with wood splinters and wiring, rendering that area of our home dangerous and unusable. The first thing visitors see is our duct taped front step, partially sanded and stained in patches of different colors, as Tom left it. Our house is worse off for having Tom in it - we strongly advise any potential customers to reconsider engaging him.
Posted: 1/02/2012 • Link to this review