I must say I was very impressed with the excellent service. My carpets were overdue for a cleaning and the technician who cleaned my carpet went above and beyond the call of duty. My carpets smell fresh and they look almost new. Also, I was prepared for the service because they sent me an email with instructions on how to prepare my house for carpet cleaning. I gave my floors a good vacuuming and I moved small items and breakables off furniture that I wanted cleaning done around and under. The technician did the rest. I also pinned up my floor-length drapes so he could clean without fear of damage to them. When he was done, cody put my living room and dining room furniture on styrofoam blocks and gave me clear instructions to not remove them until the carpet was completely dry.
Posted: 8/26/2014 • Link to this review
The guy came as scheduled, spent maybe 20 minutes or so cleaning all four rooms of carpet, then informed me that it would be an extra $20 'trip fee'! I paid him the money, assuming I must have missed something, even though on the coupon that I had printed out there was no mention of any kind of extra charge. When I checked the deal, it said 'trip fee may be charged for locations 20 miles outside of zip code 85207' in tiny letters at the bottom, and I should have fallen within that 20 mile range. On the company website, they say that they DON'T charge a travel fee, and even in the deal they say that they serve Mesa, Gilbert, Chandler, Phoenix, etc. - I am in Gilbert, not out in the West Valley or somewhere far away! Very disappointed and disgusted at this lack of professionalism. Feel like I was taken.
Posted: 2/14/2012 • Link to this review
* 24-Hour Service Available