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Hay Funeral Home & Cremation Center

(513) 231-3737

7312 Beechmont AveCincinnati, OH 45230   map »

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Rude, 10/26/2012

Would not use Hay Funeral Home services ever again. They advertise that $1000. is too much for a basic cremation, however by the time they are done, they are as close as you can get. I called in... advance of my mother-in-law passing to get the total and final cost. Jeff Hay assured me it would be $895. When the time came, Karen Eckerle and a young man named Jordan showed up. As soon as they entered our home, K Eckerle was rude and unpleasant. I was just about to ask them to leave when Jordan spoke up. He was polite and very professional. So, I let them continue. A few days later, we got a call from K Eckerle informing us that the total is now $945. I then talked to Jeff Hay and questioned the extra money. He said it was for the urn from the crematory. This isn’t my first cremation. I happened to know that the crematory supplies a plastic box “urn” with each service. Jeff Hay got very rude and obnoxious. We were supposed to pick up the ashes the next day, but now they delayed us another 3 days because he got angry. I would suggest another service.

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qwerty22

Reviews: 1

Rude

Would not use Hay Funeral Home services ever again. They advertise that $1000. is too much for a basic cremation, however by the time they are done, they are as close as you can get. I called in advance of my mother-in-law passing to get the total and final cost. Jeff Hay assured me it would be $895. When the time came, Karen Eckerle and a young man named Jordan showed up. As soon as they entered our home, K Eckerle was rude and unpleasant. I was just about to ask them to leave when Jordan spoke up. He was polite and very professional. So, I let them continue. A few days later, we got a call from K Eckerle informing us that the total is now $945. I then talked to Jeff Hay and questioned the extra money. He said it was for the urn from the crematory. This isn’t my first cremation. I happened to know that the crematory supplies a plastic box “urn” with each service. Jeff Hay got very rude and obnoxious. We were supposed to pick up the ashes the next day, but now they delayed us another 3 days because he got angry. I would suggest another service.

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