Displaying 61-75 of 98
Past rain storms have been causing problems with roof leaking. Thomas responded quickly to Email request for an estimate. Above all Hayes Homeworks is a solid company and solid people to work on your home. I will be using them again.
Posted: 7/21/2010 • Link to this review
Hello. I hired Thomas Hayes to complete several home repair projects which turned out to be good. However, he suggested he could also install gutters. In the process of this he damaged part of my roof. I found out that he is not even cleared to do the work. I had to pay someone to repair the damage caused by Hayes and then had to pay someone to complete the gutter work. PLease email me at: Stormy9999@bellsouth.net. I can send you the full story.
Posted: 7/17/2010 • Last edited: 10/31/2010 • Link to this review
From Hayes Homeworks Inc: We have provided the same great service to this customer as given to many others. Courteous and professional attempts have been made to understand and resolve the problem. At the core of this - is work not done. 43' (of 86') of gutter/downspout installation was not completed by Hayes Homeworks. Upon removal of old gutters, backed up water had seeped into eave areas of attic. At that point, the insulation, which had (prior to us) wrongly been installed out this far, had soaked up the water and was heavy. Of course we had no idea this was the case and thusly, upon pulling the gutter/spikes out, the fascia and soffit all came down. We took photos, sent them to her for help with her insurance claim and estimated this additional work scope. But she chose another company whose estimate was about $50 less. After the work done by the 3rd party, was completed - we came back to install the gutter but could not because it had already been done. Soon, unhappy with their work, she complained to us about it. We were confused what had happened, confirmed we had not completed the work, but still offered to come over (on a Sunday) to resolve her concerns. She escalated, blamed, and otherwise expounded in emails. Six days after the faulty gutter installation, she finally involved the other repair party in a copied email-- and within minutes finds out (and reveals to us) that in fact the other party HAD done the installation she was unhappy with. We immediately sent a refund of $150 (gutter had already been fabricated and assembled and on site, installation time in question was about 1 hour). This was due to her for work not completed. She refused the cashing of check, instead insisting that we also owed her for the monies she paid to have the gutter repair (by 3rd party)---repaired, plus for the money she paid to have the soffit/fascia restored. This customer also tried to get Service Magic to pay for the repair work, as well as filing a complaint with BBB. Her claim has been denied in both cases. ||||||| We work hard to please our customers as is shown here at Kudzu and elsewhere and it troubles us when we are unable to do so. We are "high road" kind of folks and so struggled over the decision to respond in this way, but felt compelled in this case to explain this situation in a rational and informative way. UPDATE: Client was given 90 days to cash check (deadline 11/12/10). She has now accepted the refund originally offered and cashed the check.
Hayes Homeworks is a family run buisness that is responcible, honest and hard working. They put in a frech door for me and fixed some rotted wood. The craftsman ship that went into my door install was astounding. I highly recommend Hayes Homeworks! Thanks, Thomas. Robert Gambescia
Posted: 6/15/2010 • Link to this review
We have had a leaking roof and it has been unsuccessfully repaired by two previous contractors. Thomas and his co-workers quickly assessed the problem and the leak was repaired and the ceiling painted the next day. The problem was discussed with me and they also discussed the method of repair with me, I was not kept in the dark at any time at all. I will definitely contact Hayes Homeworks for any future repairs.
Posted: 6/09/2010 • Link to this review
Hayes Homeworks delivered exactly what was quoted in their estimate. The work was done above our expectations, they even matched the siding color. I would definitely use Hayes Homeworks again. Wallace
Posted: 5/25/2010 • Link to this review
My crew and I enjoyed working for you both. Good luck with your insurance company, hopefully the photos and conversation I shared with them will help!
We couldn't even get other companies to respond to our email inquiries. Hayes Homeworks not only replied immediately, but in two days, they completed the work that has been nagging us for months. They made it seem easy -- in and out. And the owner called us when the work was finished to make sure we were 100% happy. What a relief to know we can call on them for future old-house problems.
Posted: 5/20/2010 • Link to this review
Thank you maam, it was our pleasure. Don't forget to watch the soil erosion on that hill, it can lead to the need for more fence repairs.
The contractor arrived on time and was a joy to work with. he had his list of my small projects on his blackberry and remembered to check which ones were for today and the ones for later.. he performed each task very thoroughly and asked how i wanted to proceed once questions came up b4 assuming.. i would definitely use this company again and plan on it!
Posted: 5/18/2010 • Link to this review
After repairing his front porch screen, we neglected to return the chairs to their proper spots. We do pride ourselves on the care of these small but important things--so apologize for that. We'll make it up on the next trip!
I cannot say enough great things about Hayes Homeworks (HH). We hired HH to install a new roof, new gutters, install vinyl covering for the fascia board and repair a soffit. From the very start, Thomas has been accessible, more than polite, trustworthy and timely on all requests. He provided a timely and accurate estimate, frequently provided updates on budget and schedule expectations, and completed the job ON TIME. I had a tight deadline that had to be met, and they did what it took to make it. It is also very evident that they take the attitude of 'doing it right the first time'. Thomas was there to kick off the project right, introducing me to the crew and stopped by everyday to check in on the progress and to check the quality of work, even providing me with progress updates with pictures when I wasn't there. The employees were courteous and left the jobsite as clean as when they arrived. The quality of work is top notch. Thomas followed up on the gutter install after our first rain to confirm their performance. At our request, HH provided QUICK (next day!!!) AND NO HASSLE adjustments to the gutters just as they promised! I plan to use Hayes Homeworks on future work in my home.
Posted: 5/06/2010 • Link to this review
Guys, even with the tight deadline, we had fun working for you folks! Challenges are opportunities for more notable achievement!
After poor responsiveness from another provider, I called Hayes Homeworks to do a repair on my vinyl siding. Thomas was very professional, and he took time to explain exactly what he was doing. The repair looks great! My house has many repair and renovation needs, and I won't hesitate to call Thomas again - thanks for the good work!
Posted: 4/30/2010 • Link to this review
Thank you for helping with the ladder sir!
They took care of my home while I was away with no problems. Would hire again. Thanks for your help.
Posted: 4/22/2010 • Link to this review
Thank you for the clear expectations that supported our ability to succeed in your absence. We look forward to that next job!
Yesterday someone tried to break into my house while I was away, and they busted up the frame on the side door. I called Hayes, and Thomas came out that day to get a temporary board put up over the door frame. Very professional, quick work, showed me receipts for the materials he purchased and everything. The only downside is their minimum 3-hour labor charge at $70/hour. However, I can understand how this is necessary (can't constantly be running around for 30 minute handy-man jobs), and Thomas said since they're coming back to replace the door itself, he'd work with me on the price for that, given that the temporary solution was only a couple hours of work. I will update this review when the door is fully replaced. UPDATE: Hayes returned when promised, and replaced the door. I am extremely pleased with the service. Thomas was excellent about giving me options and advice. Not only for the basics (door type), but he also asked if he should paint it or if I wanted to do it myself, if he should put the deadbolt and knob in, etc. This was really great because I can do things like that, and it saved me some money. Knowing that the door had been broken into, he also added longer screws that would make it harder to break into again, which was a nice touch. I was given receipts for all of the parts that were purchased so I knew nothing shady was going on. After I was invoiced, he realized that he had charged me $14 too much and sent a check that day.
Posted: 3/25/2010 • Last edited: 5/28/2010 • Link to this review
We feel good to have been able to provide something positive after having such a bad thing happen. We can't always get to things so quickly but certainly try--especially in cases like yours.
Hayes Homeworks performs quality work and follows up, if necessary, in a timely manner. Thomas is always accessible and responds quickly.
Posted: 3/18/2010 • Link to this review
This is the difference we try to make.
Hayes Homeworks is just the company every homeowner needs to have in their life! Thomas and his company workers are detail oriented, educated, trustworthy, timely and you will receive great value....I didn't know this type of service was even available anymore. He truly cares about his workmanship. I have such peace of mind when I call Thomas for a job! He replaced a shower pan and shower floor/wall tiles that included a new glass shower enclosure (beautiful), some electrical work and painting. He's honest and delivers high quality work. I am a very discerning customer and he out performs any other home repair company.....call Hayes Homeworks- you'll be so happy you did! I plan to call Thomas in the near future for all my spring jobs!!
Posted: 3/03/2010 • Last edited: 5/01/2010 • Link to this review
Many times over customer, thanks for the continued opportunities to get it right. We promise to keep doing it.
This company provided great customer service. They are very customer oriented and gived a detailed understanding about the service they provide. I recommend and will use them again for other repairs needed.
Posted: 2/26/2010 • Link to this review
This company did an outstanding job on our home repairs, they were detail orientated, and provided a high quality service. The job was completed in a timely manner. They ensured that they not only meet their standards but also our standards of satisfaction. We will definitely use them again in the future for other home improvements; if you want the best... you will get it with Hayes Homeworks.
Posted: 1/28/2010 • Link to this review
Thank you maam, we enjoyed working for you twice now, thanks for your business and your patience.
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