Hays Cooling & Heating LLC Heating & Air Conditioning

Hays Cooling & Heating LLC

(602) 482-0229 hayscoolingandheating.com...

Save to my favorites »

Business overview

Hays Cooling & Heating LLC

Air Conditioning Contractor, Air Conditioning Repair Service,
Air Compressor Repair Service, Heating Contractor, Furnace Repair Service

Business Owner: Chris & Stacia Hays

Our Heating and Air Conditioning Replacement company specializes in Air Conditioning Replacement, Repair, Estimates, Inspection, Heating and Furnace Repair.
Call our specialists to get started today!

Find us at our place: 24825 N 16th Ave, #115, Phoenix, AZ,.. 85085

Call us at: (602) 482-0229

Mail us ta: service@hayscoolingandheating.com

Hours of Operation: 24/7

VIEW MORE »VIEW LESS »

Hours of Operation

  • MON
  • 9:00am
  • 5:00pm
  • TUE
  • 9:00am
  • 5:00pm
  • WED
  • 9:00am
  • 5:00pm
  • THU
  • 9:00am
  • 5:00pm
  • FRI
  • 9:00am
  • 5:00pm
  • SAT
  • SUN

Payments Accepted

  • American Express
  • Cash Only
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Reviews

View More »

Hands Down the Best, 11/02/2012

Have been working closely with Hays Cooling since 2009. Chris and his crew are hands down the best when it comes to service and professionalism, especially when it comes to our tenants with there... needs and concerns. Will remain a loyal part of our commercial property management team for years to come!

VIEW MORE »VIEW LESS »

Great from sales to install to service, 10/24/2012

From the get-go, Hays was friendly, professional, and great to work with. The company has some great people working for them, and they represent very well. For most people, I think the install makes... you the most nervous, but I'll tell you, the guys were so nice and professional, took great care of things, and did a great job. I'd recommend Hays to anyone that was willing to listen!

VIEW MORE »VIEW LESS »

Displaying 1-15 of 91

Reviews

DNTLLC

Reviews: 1

Hands Down the Best

Have been working closely with Hays Cooling since 2009. Chris and his crew are hands down the best when it comes to service and professionalism, especially when it comes to our tenants with there needs and concerns. Will remain a loyal part of our commercial property management team for years to come!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

AZJunior

Reviews: 1

Great from sales to install to service

From the get-go, Hays was friendly, professional, and great to work with. The company has some great people working for them, and they represent very well. For most people, I think the install makes you the most nervous, but I'll tell you, the guys were so nice and professional, took great care of things, and did a great job. I'd recommend Hays to anyone that was willing to listen!

Hays Cooling & Heating LLC replied on 10-25-2012

Thanks so much for the wonderful review. We truly appreciate it! An A/C system is a significant financial investment and can definitely be nerve racking the first time you make that leap. We strive to make the install as smooth as possible. We are here to answer any questions and guide you through the process. Thanks again for posting.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Mymers

Reviews: 1

Excellent Service

We moved to AZ in July 2011 and bought a 1998 house with original AC units. We found a 2 year maintenance deal on Kudzu and have had great services from them ever since! They call us every 6 months to schedule the next maintence visit which helps with our busy lifestyle. Our old AC units have been working flawlessly no doubt to the great visits from Hays!

Hays Cooling & Heating LLC replied on 09-24-2012

Glad we are able to make your busy life a little less hectic. We are here to help. Thanks for posting a review!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Campbells

Reviews: 1

Review from Canadian property owners in AZ

We purchased a 20 year old condo in Scottsdale AZ in May 2011. A home inspector said there may be some minor maintenance issues but the realtor felt a further inspection was warranted and recommended Hays. Hays came out and used the HOA required 32 foot ladder to inspect and make the recommendation that the unit wasn't worth fixing due to the age and condition. We were able to negotiate this into the offer on the property to get partial compensation of a new unit rather than repair an aging unit. Residing in Canada, made access and monitoring work in AZ a challenge. Hays was more than accommodating in making the replacement easy for us, providing updates, access and scheduling that worked for us, our local contacts and the condo association. After the major dust storm in July 2011, Hays came out with their long ladder and blew out the unit at no charge. In July 2012, they came out and did another inspection, again at no charge. I would highly recommend Hays Cooling & Heating for any absentee owners. Their work is top notch, prompt and they stand behind their products and service. Peter & Lori Campbell

Hays Cooling & Heating LLC replied on 09-24-2012

We appreciate your kind words. We strive to keep our customers satisfied long after the sale. We are always more than willing to go out of our way to accommodate special circumstances when needed. Thanks again!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

AZsince99

Reviews: 7

New Insulation

When I had my A/C unit inspected, I was quoted a price on insulation. As part of the price, Hays agreed to cap and remove my Evap cooler, which I had never used. Scheduled first appt. and was stood up! I was floored! But they were right on time for the second appt. and got the job done in a about an hour, in the middle of 110 degree heat. But then, they forgot to cap and remove the cooler! Called the office immediately and they were back out to finish the job! I still like these guys and will use them again. But, if you are going to use Hays for a job, I recommend the following, based on my experience - First, always call and confirm your appt. and what work is being done. Second, keep an eye out to make sure that everything gets done. Otherwise, these are good people.

Hays Cooling & Heating LLC replied on 06-05-2012

Thanks for leaving a review- we really appreciate it. It's important to get the word out to consumers that not all companies are out to get you. In fact, we started this business for that very reason; to prove honesty truly is the only way to operate! Thanks again for posting.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Zoren1

Reviews: 1

A+

My air conditioner was dying a slow death in April 2012 so I called four companies for quotes on replacement including Hays. They were the first to give me a quote, they were the only ones to measure room by room to make sure we got the right unit. Their pricing was right in the ballpark as the others. They were on time for the install which was the quickest offered. The unit was installed in three hours as promised. My unit works perfectly. Try as I might, and I'm a rough critic, I have not a negative thing to say about the service I received from Hays. I highly recommend them to anyone. Thank you Chris Hays.

Hays Cooling & Heating LLC replied on 06-05-2012

Thanks for posting! I'm glad you mentioned about us measuring room by room. This is a very important part of the estimating process. So many times people call the office wanting us to provide them with an estimate over the phone. Unfortunately, that's just not how it works. We need to be on site; there are several factors / variables that go into providing an estimate. We want to be absolutely sure we can stand behind our pricing.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

AnitaR

Reviews: 6

The Reviews Don't Lie!

There's a reason why dozens of customers submit glowing reviews for a vendor; because it's earned and deserved. I am fresh from having Hays Cooling and Heating install a new complete split system, and I could not be more pleased with the entire process. I replaced a 20-year old original to the home system, and shopped it around. I received a competitive bid from Hays, a salesman who was willing to put everything in writing, a firm and upheld install date/time/completion, and an overall first class job. The crew were courteous, professional, friendly, respectful of my home and belongings, and took the time to explain any questions or concerns I had during the install. There was not one issue that arose that was a surprise or a disappointment. I additionally had the pleasure of having the owner drop by to check in on the installation, and if you met him, you would understand why this company succeeds and continues to dominate the local HVAC market. Business ethics stem from the top, and it's clear this shop lives a mission statement of honesty, integrity, customer service and quality. Highly recommended. :D

Hays Cooling & Heating LLC replied on 06-05-2012

We are pleased to hear everything went well. We strive to exceed our customers expectations. Thanks for taking the time to write a review.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

HeatherPhillips

Reviews: 1

As always!

Thanks for always taking good care of us! It's nice to have a reliable, knowledgeable company I can call to make repairs or do routine maintenance.

Hays Cooling & Heating LLC replied on 06-05-2012

That's what we're here for. Glad we are on your "go to" list for a/c issues. Thanks for posting!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

JohnsonD

Reviews: 1

Excellent Experience!!!!

The entire experience was EXCELLENT!!! From the first initial call, to the quote that was provided by Bill, everyone was professional and provided great customer service. Bill worked with us to provide a very competitive quote which allowed us to purchase top quality units. The installation team was punctual, organized, friendly and very competent. Chris the owner even showed up to ensure we were happy with everything! The follow up call by the office and visit by Bill to complete our rebate paperwork was the icing on the cake! I will definitely use them again and recommend them to anyone looking for a great experience. Thank you Hays!!! DJohnson

Hays Cooling & Heating LLC replied on 06-05-2012

We appreciate you taking the time to post a review. Glad to hear you were pleased with everything. We strive to keep our customers happy; both before and after the service.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

mblock

Reviews: 2

Excellent Air Conditioning Installation

After dealing with a failing Air Conditioner it was time for a new install. I was concerned after having a poor install by another company but after reading the great reviews on Kudzu and the clean record on the BBB I decided to try Hays. What a great decision! Bill who provided the estimate was great! The technitions that performed the install were great and did a fantastick job. The owner of the company Chris came by and checked the progress of the install and introduced himself. I am very happy with the install and the Trane XL15I air conditioner. I recommend Hays to anyone considering a new Air Conditioning install or service.

Hays Cooling & Heating LLC replied on 06-05-2012

Thanks so much! Personal recommendations are the highest form of a compliment- especially in this competitive industry. I'm glad you pointed out that you did your research. This is such an important step when deciding to make any significant financial investment.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

swavey

Reviews: 4

service good, ac unit replaced at 12 months

2-21-12 Installed SEER 13 Heat/AC pump 8-14-12 not cool air, replaced compressor motor. 9-15-12 not cooling, overload of coolant 2-14-13 not heat, not part available, meeting rep 02-18-13 to see whats up. 2-18-13 AC defective, replace same day. Thank you Hays and especially Bill for everything.

Hays Cooling & Heating LLC replied on 06-05-2012

Glad to hear it! We are pleased to have you as a loyal customer. Please don't hesitate to contact us with any questions or concerns in the future.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

99 percent

Reviews: 1

well worth it

Prompt, accurate, fair, dedicated to give you very good service. Followed up well after the bill was paid. Recommended highly.

Hays Cooling & Heating LLC replied on 06-05-2012

We appreciate your recommendation. We strive to ensure continued customer satisfaction. Thanks for posting!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

firepaul23

Reviews: 1

Hays proves themselves again.

Yet another great experience with Hays. I had a problem, they found it, explained it, and solved it. Hays was on time and their technicians were fantastic. I will continue to use Hays and recommend them to everyone. Thank you !

Hays Cooling & Heating LLC replied on 10-20-2011

Wonderful! I'm glad we were able to find a solution that worked for you. We look forward to working with you in the future and truly appreciate any referrals you send our way. Word of mouth is by far the best compliment we can receive. Thanks again!!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

MHZScottsdale

Reviews: 1

Great service - price

I've waited a few weeks before writing this review just to make sure everything went well and it has. I originally got three bids to completely replace our HVAC system. Bill the sales rep was very knowledgeable and what he said was delivered. The crew that came in for the installation was professional and did a great job. I am a picky guy and would use them again with out reservation. The Trane KL20i system is awesome. Thanks Hayes for making the whole process a pleasant one.

Hays Cooling & Heating LLC replied on 10-20-2011

Good to hear. We always encourage our clients to do their research. An a/c system is definitely an investment and a decision that shouldn't be taken lightly. It's important for buyers to not only research the product that's being installed, but also the company that will be installing it. Thanks for taking the time to post a review- we appreciate it!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

MorrisCrowe

Reviews: 2

Hays Has Awesome Customer Service

Came home from 4th of July holiday weekend to one of two units not working. Chris was out 1st thing the next morning and had it up and running in no time. Also took an after-hours call when my daughter's condo had water leakage through bathroom ceiling from plugged lines. Gave advice to get by until he came out to fix it the next day. The Hays truly understand customer service. I highly recommend them!!!

Hays Cooling & Heating LLC replied on 10-20-2011

We stirve to please our customers. We just try to put ourself in your shoes. We definitely wouldn't want to be sitting in a house with no a/c in July. Time is of the essence, especially during the hot AZ summers. Glad we were able to help. Thanks for posting!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO