Just got off the phone with Charlie. I was asking about installing fireplace doors in a masonry fireplace at a house I just purchased. We discussed the importance of comfort in the home when the fireplace is not in use. After providing a few more details, he felt that I could experience the same level of comfort without purchasing anything and using the current damper system and not purchasing anything. If I need to buy something later for the fireplace, I know exactly where to go because of his honesty. And supporting a local business is just icing on the cake. I'm reviewing this business because of my customer service experience...I didn't buy anything so I can't comment on the quality or value of the products or installation, but Kudzu forced me to put something so I'm marking it 5 stars.
Posted: 10/02/2015 • Link to this review
We were thrilled with our recent gas logs purchase from Hearth and Patio Shop. The owner is extremely knowledgable and wants his customers to be fully informed. There were many options to choose from and he took his time to show us all of the choices, benefits, drawbacks, etc. to each. Installation was done promptly and professionally even when we needed an additional gas line run. I strongly recommend this shop!
Posted: 4/07/2014 • Link to this review