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Heist

(310) 450-6531 losangeles.citysearch.com...

1104 Abbot Kinney BlvdVenice, CA 90291 map it »

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Business overview

Reviews

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Terrible Customer Service - will not be back, 1/11/2010

I bought a shirt here and the next day, after wearing it for one hour, I noticed the fabric had started to tear. It was clearly a defective garment. I brought the shirt back the next day, with the... receipt and the tag and asked for a refund. I was told that there was nothing they could do -- no refund, no store credit. I will not be returning to this store as a result of this experience and I advise others to do the same. There are many other boutiques in Los Angeles that know the value of good customer service.

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Beautiful clothes, very helpful service, 10/31/2007

I shopped at Heist this summer when I was looking for an outfit for a special occasion. Because I wasn't at all sure of what I was looking for, I solicited the help of the sales people, and was so... grateful for their input. They were honest and helpful without being snooty or in my face, which was so welcome. I found a beautiful outfit thanks to their help, would definitely shop at Heist again. Their end-of-season sales yield great savings, too--check them out.

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Displaying 1-2 of 2

Reviews

by newlondon123 at Citysearch

Terrible Customer Service - will not be back

I bought a shirt here and the next day, after wearing it for one hour, I noticed the fabric had started to tear. It was clearly a defective garment. I brought the shirt back the next day, with the receipt and the tag and asked for a refund. I was told that there was nothing they could do -- no refund, no store credit. I will not be returning to this store as a result of this experience and I advise others to do the same. There are many other boutiques in Los Angeles that know the value of good customer service.

  • Overall
  • Quality
  • Service
  • Value

by chance071905 at Citysearch

Beautiful clothes, very helpful service

I shopped at Heist this summer when I was looking for an outfit for a special occasion. Because I wasn't at all sure of what I was looking for, I solicited the help of the sales people, and was so grateful for their input. They were honest and helpful without being snooty or in my face, which was so welcome. I found a beautiful outfit thanks to their help, would definitely shop at Heist again. Their end-of-season sales yield great savings, too--check them out.

  • Overall
  • Quality
  • Service
  • Value