Dr. Terry Henehan is one of the of genuine human beings of the earth. He is an excellent diagnostician. He and his staff provide efficient and effective care. I have recommended Henehan Animal Hospital to several of my colleagues and they continue to thank me. SisterMaryLou
Posted: 8/30/2012 • Link to this review
Thank you for your review. We welcome all constructive criticism, as it helps us to provide better service to our clients. We are terribly sorry for the experience you had with us two years ago. As a result of customer feedback like yours, we have implemented a 3-copy invoice system in which one invoice is now kept in our office for quicker request turnaround.
Previously, we had to request past invoices from our accountant's office which took two or three days to process. This was the cause for the delay when you requested a copy of the invoice that you misplaced.
We strive to provide personal, friendly and professional veterinary care for your pet. We hope that your cat is still doing well. Your cat had an undetectable hereditary heart defect that existed since birth. After surgery in our hospital, he developed complications from the stress of surgery and we referred the case to a critical care facility where he was treated further and survived. We offered heart medication for your cat at no cost to show you that we really care about you and your pet.
I am hopeful that you will give us another opportunity to take care of your pets in the future.
Henehan Animal Hospital
Thank you for your wonderful remarks, which I have shared with our staff. We strive to provide a friendly, personal and excellent quality veterinary care in Milford and Cincinnati area. We look forward to welcoming you back. Sincerely - Henehan Animal Hospital.