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Henson and Son

8 Reviews

(760) 743-5363 hensonandson.com » View Website »

665 Metcalf StEscondido, CA 92025   map »

Business overview

Body Work

  • Collision Repair

Service Area

  • Escondido

Painting Type

  • General Auto Painting

Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00am
  • 5:00pm
  • SAT
  • SUN

Reviews

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disappointed, 9/27/2012

I don't know what to say exactly but the work is very disappointing. This is not what I expected at all. I have pictures before and after but they still won't admit to their poor quality. I asked for... a refund and the owner laughed at me and said "you're joking, right?" and waved his hand at me and left. I want my money back and I will get a lawyer if that's what it takes. After reading all the other reviews on here I wish I would have read them before I went there. I should have done my research first.

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Henson and Sons lacks customer service and quality, 7/03/2011

Brought my vehicle in for repair due to being on the no-hassle list for AAA,such a lie as it was nothing but lies and hassles. The staff lacks customer service skills, they lie and delay repairs. I... initial called to see what turn around time was and was told if car was brought in that morning(I called at 8 am)estimate would be completed that day and repairs by end of the week I did ask if a bay was open and was told yes, A LIE. My mechanic knew what was wrong and Hensons was supposed to speak to him to get parts ordered(bumper, and suspension elements)I got my estimate Friday due to no bay being open. After 3 weeks and a much higher bill than original estimate car was returned with ground wire loose and undercver of bumper not properly installed. There is much more but due to space I'll conclude with save your time and the hassle they are rude and lie and just not worth giving them any bussiness...Huge mistake to utilize Henson and sons

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Displaying 1-8 of 8

Reviews

4wheels5kids

Reviews: 1

disappointed

I don't know what to say exactly but the work is very disappointing. This is not what I expected at all. I have pictures before and after but they still won't admit to their poor quality. I asked for a refund and the owner laughed at me and said "you're joking, right?" and waved his hand at me and left. I want my money back and I will get a lawyer if that's what it takes. After reading all the other reviews on here I wish I would have read them before I went there. I should have done my research first.

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proudmamaof3boys

Reviews: 1

Henson and Sons lacks customer service and quality

Brought my vehicle in for repair due to being on the no-hassle list for AAA,such a lie as it was nothing but lies and hassles. The staff lacks customer service skills, they lie and delay repairs. I initial called to see what turn around time was and was told if car was brought in that morning(I called at 8 am)estimate would be completed that day and repairs by end of the week I did ask if a bay was open and was told yes, A LIE. My mechanic knew what was wrong and Hensons was supposed to speak to him to get parts ordered(bumper, and suspension elements)I got my estimate Friday due to no bay being open. After 3 weeks and a much higher bill than original estimate car was returned with ground wire loose and undercver of bumper not properly installed. There is much more but due to space I'll conclude with save your time and the hassle they are rude and lie and just not worth giving them any bussiness...Huge mistake to utilize Henson and sons

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SDnativeone

Reviews: 4

Bad Experience

My insurance referred me there. That will be the last time, next time I will go to a quality place. They seemed nice, but the results were poor. Not on time (had to rent longer), dirt in car. Car had a new rattle. Other new problems with the car. Will never return

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carguy67

Reviews: 1

AVOID HENSON AND SONS!!

Have been a customer for years, things have changed. Avoid this shop at all costs!! Just a friendly heads up :)

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Birdlady

Reviews: 11

Great Auto Body Repair Shop

My family and I have used this shop for years and have all gotten great results. They are fair and do an excellent job. I always recommend this shop to anyone who is seeking this type of service.

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3oma47

Reviews: 5

Most Efficient Shop!

I have been so impressed with the quality of service we received at Henson & Sons!! They print out exactly what needs to be done, how much and how soon, and they stick to that! With a 5-car family, we've used this AAA recommended business for several years and would not choose to go anywhere else for repairs!

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bee2happy

Reviews: 1

don't be fooled

While Henson and Sons may provide good service for people with nice new vehicles that is not the case for those of us with not so new to older cars. I received the worst service at Henson and Sons and I received my car back in worse condition then when I left it with them, I received my car back with severe water damage to the entire inside of my car which I am still having to deal with to this day. The smell won't come out of the carpet, my air conditioner, defroster and radio don't work. So, no I would advise nor recommend Henson and Sons to anyone.

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karenea

Reviews: 11

Best Repairs!

We have taken our cars to Henson and Sons Auto Body Repair for many years. They are always professional and informative. Their repairs are perfect. This is the only body shop I would use.

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