I don't know what to say exactly but the work is very disappointing. This is not what I expected at all. I have pictures before and after but they still won't admit to their poor quality. I asked for a refund and the owner laughed at me and said "you're joking, right?" and waved his hand at me and left. I want my money back and I will get a lawyer if that's what it takes. After reading all the other reviews on here I wish I would have read them before I went there. I should have done my research first.
Posted: 9/27/2012 • Link to this review
Brought my vehicle in for repair due to being on the no-hassle list for AAA,such a lie as it was nothing but lies and hassles. The staff lacks customer service skills, they lie and delay repairs. I initial called to see what turn around time was and was told if car was brought in that morning(I called at 8 am)estimate would be completed that day and repairs by end of the week I did ask if a bay was open and was told yes, A LIE. My mechanic knew what was wrong and Hensons was supposed to speak to him to get parts ordered(bumper, and suspension elements)I got my estimate Friday due to no bay being open. After 3 weeks and a much higher bill than original estimate car was returned with ground wire loose and undercver of bumper not properly installed. There is much more but due to space I'll conclude with save your time and the hassle they are rude and lie and just not worth giving them any bussiness...Huge mistake to utilize Henson and sons
Posted: 7/03/2011 • Last edited: 7/10/2011 • Link to this review
My insurance referred me there. That will be the last time, next time I will go to a quality place. They seemed nice, but the results were poor. Not on time (had to rent longer), dirt in car. Car had a new rattle. Other new problems with the car. Will never return
Posted: 5/14/2010 • Link to this review
I have been so impressed with the quality of service we received at Henson & Sons!! They print out exactly what needs to be done, how much and how soon, and they stick to that! With a 5-car family, we've used this AAA recommended business for several years and would not choose to go anywhere else for repairs!
Posted: 8/21/2007 • Last edited: 1/02/2008 • Link to this review
While Henson and Sons may provide good service for people with nice new vehicles that is not the case for those of us with not so new to older cars. I received the worst service at Henson and Sons and I received my car back in worse condition then when I left it with them, I received my car back with severe water damage to the entire inside of my car which I am still having to deal with to this day. The smell won't come out of the carpet, my air conditioner, defroster and radio don't work. So, no I would advise nor recommend Henson and Sons to anyone.
Posted: 3/26/2007 • Last edited: 1/02/2008 • Link to this review