Used them to replace the timing belt on my PT Cruiser - not a simple job. Their price for a full-service was lower than the dealer quoted. The work was completed one day later than promised. Not notified by them of the delay - had to call them to get that information. You must tell them in advance if you want to see the parts they replaced, otherwise they will be tossed. Was not impressed with their service attitude - very matter-of-fact and eager to move on to the next customer. Overall, a positive experience, but could have been better from that standpoint.
Posted: 7/04/2013 • Link to this review
I took my car to Herbert to get it looked at after the check engine light came on. After moving to Cumming from Norcross, I was looking for a reliable local mechanic. After getting a "feeling" like I should get a second opinion, I sent it to my old ASE certified mechanic of 10 years in Norcross. To my surprise, the quote from Herbert was 50% more. I can't speak to the quality of work, but the pricing seems very high to me.
Posted: 12/05/2011 • Link to this review
The guys at Herbert always seem to do a good job, but like some other reviewers have also said, they always seem to be overbooked. Several times I've dropped my car off in the morning and they don't even take a look at it before the next day. Sometimes I feel they are too rushed doing the diagnosis, and so may not work as hard to find the least expensive option for your repair. When they've done repairs for me they always do a fine job and I'm happy with the work, but I would only recommend them if you're not in a hurry to get the work done and if you're knowledgeable enough to know they've done a thorough diagnosis.
Posted: 2/18/2010 • Link to this review
Good, honest, auto repair for a resonable fee is what you will find at Herbert Automotive. I have taken my daughter's car in twice for differnt issues, and my own auto in once. I have been satisfied with the repairs and charges on all three occasions.
Posted: 9/24/2007 • Last edited: 4/22/2015 • Link to this review
The guys at Herbert Automotive have always been straightforward with pricing and timely with repairs. I've had major work done by them 4 times across the last 2 years. They are thurough and usually come within $20 on actual cost of repair vs. their upfront estimates. Great guys. They stand by their work.
Posted: 11/03/2006 • Last edited: 1/02/2008 • Link to this review
My husband brought his work truck for a timing chain replacement,I was delivered 5 days after the promised completion date.The work was acceptable but we needed that truck and would have brought it to another company if they would have been honest about how busy they were. The truck was parked in the same place for 2 days.If you are busy be honest with your customers!!
Posted: 8/20/2006 • Last edited: 1/02/2008 • Link to this review
The last time I was in I received above average customer service. In fact, every time I go in I receive above average service. The work I've had done on my vehicles has been top notch. They care and are very professional.
Posted: 4/20/2006 • Last edited: 1/02/2008 • Link to this review
They are above average with treating their customers well. The work I've had done on my vehicles have been top notch. They care about getting the job done right the first time. Professional and very clean facility.
Posted: 6/10/2005 • Last edited: 1/02/2008 • Link to this review