Heritage Cadillac Saab

I bought a used SAAB (still under warranty) from an individual about 2 years ago. I had a problem with the car and took it to Heritage. They kept it for 3 weeks, then called me and said it was fixed. It was not. I had to return the car 8 times within 1 year for the same problem, each time they assured me that the car was fixed. I contacted a company rep and requested they buy the car back under the lemon law. They would not. On 2 occasions I found left over parts (bolts, screws, tools, etc.) in the car after repairs were made. One time the leather steering wheel was cut, another time the bumper was scratched very bad. When they changed the oil the drain plug was "rounded off" completely. The company rep told me that I would be better off taking my car to one of the SAAB dealerships on the north side of the city. The people are very friendly but friendly doesn't fix cars.

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I did not purchase my car from Heritage, but since I started letting them service it in 2002, I would not take it anywhere else. I have not felt a highly pressure sales pitch at all and when servicing a luxury vehicle that is unusual.

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I recently had my car service there. The staff was excellent and the service was also. There was a room for my 2 year old to play and they also provided lunch free of charge. Superior customer service!!!!!!!

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I've been a Heritage Cadillac customer for many years, and from Sales to Service, it's a great place to do business.

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