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Hertz

(210) 651-3514 www.hertz.com »

14621 Interstate 35 NSchertz, TX 78154   map »

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Poor service, lied to customer, 10/15/2010

In mid-June, I made a reservation for a car for Saturday 26th. That's about two weeks later. Since they offer courtesy pick-up to rental office, I requested one for that day. The Hertz rep (whom I... believe is Melissa) affirmed that a driver will be available. That day came. Driver didn't show up. It was 20 minutes to closing time at Hertz. I called the office. Melissa said that drivers don't work on Saturdays. I demanded to know why I wasn't told of this before. I did ask for it during the reservation two weeks earlier. Back then, Melissa said there'll be a driver. Now she said there wasn't. I was so upset. I had to drive myself there, dropped my car to pick up the rental car, dropped the rental car at my location, and get a cab back to the rental office to pick up my car. An hour of my precious time wasted. Don't trust this rental location. Especially don't trust Melissa.

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nekros111

Reviews: 4

Poor service, lied to customer

In mid-June, I made a reservation for a car for Saturday 26th. That's about two weeks later. Since they offer courtesy pick-up to rental office, I requested one for that day. The Hertz rep (whom I believe is Melissa) affirmed that a driver will be available. That day came. Driver didn't show up. It was 20 minutes to closing time at Hertz. I called the office. Melissa said that drivers don't work on Saturdays. I demanded to know why I wasn't told of this before. I did ask for it during the reservation two weeks earlier. Back then, Melissa said there'll be a driver. Now she said there wasn't. I was so upset. I had to drive myself there, dropped my car to pick up the rental car, dropped the rental car at my location, and get a cab back to the rental office to pick up my car. An hour of my precious time wasted. Don't trust this rental location. Especially don't trust Melissa.

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