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Hertz Rent-A-Car

2 Reviews

(678) 374-4200

10450 Medlock Bridge RoadDuluth, GA 30097   map »

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Reviews

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THE BEST SERVICE EVER, 11/20/2013

Had a reservation that I could not make in tire prior to closing. Called and spoke with the owner. He said he would wait. Picked up car after closing hours, and then remembered that I had left my... passport in the office on the desk. I called the office and the call was connected to the manager. He came back to the store at 11pm so that I would receive my passport. That is the type of customer service that makes this location great. Thanks a million. Kevin

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Avoid this place, 6/04/2013

Wish there's a zero star... The owner is unfriendly and unresponsive.. they don't care about customer satisfaction. Gave us a car with an empty tank, filthy with coke stains on doors/chairs,... footprints all over windshield, car shakes and high mileage. Couldn't get anyone to call me back from owner to Hertz's district manager... Can't get any help for the 800 number for 4 days... wasted a lot of my time. Avoid this place and Hertz altogether. I went over to Enterprise and they are very professional... always have.

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Reviews

kevin7777

Reviews: 0

THE BEST SERVICE EVER

Had a reservation that I could not make in tire prior to closing. Called and spoke with the owner. He said he would wait. Picked up car after closing hours, and then remembered that I had left my passport in the office on the desk. I called the office and the call was connected to the manager. He came back to the store at 11pm so that I would receive my passport. That is the type of customer service that makes this location great. Thanks a million. Kevin

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actennis

Reviews: 24

Avoid this place

Wish there's a zero star... The owner is unfriendly and unresponsive.. they don't care about customer satisfaction. Gave us a car with an empty tank, filthy with coke stains on doors/chairs, footprints all over windshield, car shakes and high mileage. Couldn't get anyone to call me back from owner to Hertz's district manager... Can't get any help for the 800 number for 4 days... wasted a lot of my time. Avoid this place and Hertz altogether. I went over to Enterprise and they are very professional... always have.

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