very good customer service, pleasant atmosphere, very professional and personable staff. You are allowed to be with you pet when service is being provided which makes you feel like a part of the process!
Posted: 6/05/2012 • Link to this review
Very pleasant experience! Great value and excellent customer service--they even called after my pup's surgery to let me know everything went well! Looking forward to working with them in the future!!
Posted: 4/14/2012 • Link to this review
This is our 2nd Vet and we're so happy we found Hidden Hills. The Vet and staff are all professional, knowledgeable and caring individuals. They've a groomer on board. Great place to leave pets while vacationing!
Posted: 2/28/2012 • Link to this review
After getting my daughter a puppy for X-mas last year, we had no idea who we would get to keep him healthy and treat him as if he was apart of the family. We have been taking him to Hidden Hills Animal Hospital and are very please with their services.
Posted: 11/07/2011 • Link to this review
We have taken our Lab/Pit mix to HHAH since he was given to our son at 4 months--KING is now 4 years and HHAH is his vet of choice for wellness, boarding and bathing. King has always received great service, by a wonderful and 'pet friendly' staff and the office is conveniently located. Thanks!
Posted: 9/22/2011 • Link to this review
Thank you! We love working with "King".
My dog is special needs and the staff at Hidden Hills Animal Hospital are the best in caring for him. I highly recommend them!
Posted: 9/19/2011 • Last edited: 9/20/2011 • Link to this review
My two Cocker Spaniels, Zami and Hailey went to HHAH for boarding, grooming,and healthcare. From their early years to senior the Dr. and Staff of HHAH provided knowledgable, professional, and loving care for my four legged family members. When it was time for each of them to transition from this physical world the staff provided compassionate, loving care to both Zami, Haley, and me. When the time was right, the staff even matched me up with a new cocker who needed a good home. Now my new companion Bunny, and my cat Lilly will go to HHAH for their health, grooming, and boarding needs. I love knowing they are with people who love and care for them almost as much as I do. I highly recommend HHAH for your pets as well. - Rev. Dr. Kathi Martin
Posted: 9/06/2011 • Link to this review
thank you, Dr. Martin. Zami and Haley were such great companions to work with. We miss them dearly!
love the staff there...took my valentine's gift(puppy)there for her shots .....Dr. Norwood and staff treated her like royalty..
Posted: 3/16/2011 • Link to this review
Thank you to the Brittens! " Aponi" is too cute! We can't wait to see her again!
I recently adopted Domino my Pug rescue. The first night home I found he had worms and complications from oral surgery. I called Hidden Hills Animal Hospital and was able to get an appointment the same day. Dr. Norwood,Gail and his entire staff were so caring and made sure my Domino was taken care of! Thank you, Amelia and Domino
Posted: 3/06/2011 • Link to this review
Thank you! and give "Domino" a hug for us!
I am very pleased with Hidden Hills, the staff and the Veterinarian are professional and helpful. They all make sure that your pet is in good health, they take their time in answering any questions or concerns.
Posted: 2/14/2011 • Link to this review
I waited a few days to write this as my daughters and I are trying to recover. My beautiful dog needed urgent care he was breathing heavy. I took him to Hidden Hills animal hospital. I wanted to wait for the vet since it was close 9:00 am when the doctor normally arrives, but after indicating that I wanted to wait the receptionist told me he wouldn't actually be in the clinic until 9:30 and that I should just leave him. Thinking he would be in good care, I left my precious baby in the hands of the most slack unprofessional care. I received a call at work from the vet stating that his x-ray machine was broken, but from what he could tell, my dog had either pneumonia or the flu. I asked the vet if he would administer a breathing treatment or something to help my dog breath better. Initially he said there was no need for this type of treatment, but then I received a call back to inform me that he was perscribing cough drops and that would be an extra charge to the bill. When I picked my dog again the vet was not there. When I saw my dog he was bleeding from the mouth. The assistant told me that was normal and "just wipe the blood off his mouth" and give him pills every 12 hours. When I got him home he died 3 hours later dying a bloody painful death in my 15 year old daughter's arms. To make matters worse, this vet took no responsibility for the lack of treatment and care. Don't let the clean ambiance of the facilities fool you. Stay away!!
Posted: 10/07/2010 • Link to this review