I have been going to these guys for 20+ years and they are honest, timely and affordable. I take my VW there and I have never had any problems at all (unlike the dealership). They are convenient, intown and there's even an Enterprise car rental across the street if you need it. Wifi if you need to work and wait too.
Posted: 5/04/2015 • Link to this review
Have been Highland Automotive customer for more than 4 years. At last regular maintanance (oil and filter change) they forgot to put oil into the engine (congratulations!) and completely damaged the engine. They did not forget to put that, forgotten oil, on the receipt for regular maintanance. After my complaints they removed the oil from the receipt and added some working hours they, as I was told, forgot to put on the receipt. I paid all they asked for this worthless and completely damaging regular maintanance and changed the shop. Troubles continued with Highland Automotives insurans company - The Main Street America Group. With a lot of struggling on negotiations I was paid out five months after engine damage, at last. Highland Automotives excuse: ¨It happened because we are humans¨. I can easily understand that, but all described above is hard to accept.
Posted: 10/16/2014 • Link to this review