HILLTOP POOLS AND SPAS, INC. was named one of the Top 50 Pool Builders in the USA by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. ..
Additionally, Hilltop has been one of the most reviewed and revered company in Georgia through prominence and testimonials on social media networks such as Kudzu, Houzz, Angie's List, Facebook, the Metro-Atlanta Better Business Bureau, etc. We have been featured twice on Home and Garden Television (HGTV) and on Home and Style Television (www.homeandstyletv.com). Our social media prominence is substantiated by being #1 in Social Media in the country as mentioned above.
Hilltop Pools and Spas, Inc. has had the privilege of winning over 60 Design Awards in every award category that includes custom residential concrete pools, commercial concrete pools, inground vinyl liner pools and major renovations. Our company specializes in "Backyard Retreats" that include outdoor kitchens, landscaping, fencing, fire pits, and fire bowls. Your backyard can beckon "Welcome to Paradise!" And please remember that all pools are not created equal!
Hilltop Pools has been serving all of Georgia since 1976 under the same name, same local ownership, and the same geographic location. We also have a presence in other states with our commercial accounts. We would consider it a privilege to design and construct your project and have you as a member of our Hilltop Family.
Member of Association of Pool & Spa Professionals, BBB accredited. Member of National Plasterers Council, Selected as a TOP 50 Pool Builder in the USA by Pool and Spa News. #1 in Social Media Presence, #3 in Customer Service, #4 Top in Staffing.
IntelliFlo VF Pumps
IntelliFlo VS-3050 Pumps
IntelliPro VS-3050 Pumps
ThermalFlo Heat Pumps
IntelliBrite LED Lighting
IntelliChlor Chlorine Generator
System:3 Mod Media Filters
Legend II Automatic Cleaner
EcoSmarte Systems- standard and automated
My experience with Hilltop was absolutely amazing. Beginning with my quote meeting with Matt, Hilltop showed a level of professionalism that was outstanding. Jessica always answered my many questions... and kept me up to date on what was happening with the scheduling. She let me know what to expect next and how everything worked. Working through the rainiest spring on record, Jessica always kept me updated on the construction schedule. The crews run by Shane were professional and never left any mess behind. The finished product was amazing and surpassed all of my expectations. I would recommend that anyone who is considering a pool speak with Hilltop!VIEW MORE »VIEW LESS »
I can't begin to thank everyone at Hilltop Pools and Spas, Inc., for all they have done for me to create my amazing backyard paradise!. From the first time I called Kelly, then met with Matt, and... then met Shane and Zack & Jessica…these people were all so kind and there to help make my DREAMS come true. I wanted certain colors, and they worked with me, and made it happen. The people they employ all so kind, and worked SO hard. I watched them all, as they worked to make my perfect pool, spa, fire pit and decking. WOW! I was amazed the entire process. I was treated so kindly from every person that came from their company. The flagstone guys and tile guys, worked into the night, never complained, always smiling and wanting to be sure I was so pleased with their work.I was amazed how happy they were, always smiling and laughing as they worked. That only happens when they are treated good by their company. I can't thank this amazing company enough, for making my backyard dreams come true. My pool, spa & fire pit and decking….are just the best! I love love it all, and can't thank them enough! I am including photos from our SNOW DAYS…beautiful!VIEW MORE »VIEW LESS »
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Posted on GuildQuality on: 9/16/2014
I have been very happy with my pool built by Hilltop Pools and Spas. It still looks just as beautiful as it did when it was built 5 years ago. When there have been any questions or occasional mechanical issues, Hilltop has been helpful in fixing the issue and always stands behind their work. A great experience overall.
Posted on GuildQuality on: 8/22/2014
I have heard from past experiences with friends, that alot of pool companies are notorious for not doing what they say they will do, and causing nightmares with pool projects. I was very skeptical in my selection process and my doubt was eased by the manner of my first contact with Matt. He was able to measure and lay out the perimeters of the project and add things that I had not thought of before, and did so in the first visit to my house. I watched the crews as they so skillfully worked on my project, everyone knowing their job, and doing it with such professionalism. At no point during my entire project did I every have doubts as to weather or not the job was being done correctly. Everyone on each crew was quick to anwer any questions I had and to volunteer any suggestions that I had not considered.I am thoroughly please with my pool and the entire project and would absolutely suggest to anyone, that they use this company for any pool or spa venture. You won't be disappointed.Bill GB
Dear Bill...If you review our many past KUDZU testimonials and responses, there are indeed several references to potential clients who made the wrong decision and experienced " nightmares with pool projects". Another issue we are seeing this year is completion times, many going on for 3-6 months or more. While we have reluctantly come to the rescue in many of these situations, it is very painful to watch and see how it devastates a family financially and emotionally on what should be a joyous and exciting experience. But let us leave the negative and thank you profusely for the positive comments you made about Matt Miller and our skilled , professional, and knowledgeable craftsman. We rely on referrals and your endorsement is greatly appreciated and will help us tremendously in the future. Thanks again....Sincerely, The Hilltop Family.
Posted on GuildQuality on: 7/1/2014
Hilltop Pools and Spas, Inc is an outstanding company. From start to finish the staff was helpful with exceptional customer service. We are beyond excited to have the pool of our dreams and we owe it all to Hilltop. I would highly recommend Hilltop to anyone thinking about installing a pool. The process seems overwhelming but the Hilltop staff makes it very easy and exciting throughout the entire duration of the project. Jessica Callahan has impeccable customer service and communicated with us every step of the way. Thank you Hilltop for everything. Summer has become our new favorite season!
A great testimonial with many superlatives. We are also proud of Jessica Callahan ( all of our testimonials are real, and when specific employees are mentioned, this is further confirmation) and her customer service and communication skills. As you mentioned , summer will forever be your new favorite season, and you will enjoy the pool fun, exercise and fellowship for many, many years! Thank you so much for your kind review!
Posted on GuildQuality on: 6/30/2014
I would like to say thank you to everyone at Hilltop Pools and Spas, you have made our pool building experience as easy as possible, and you have given my family a source of many future memories.
Hilltop Pools would like to thank YOU for selecting us and for recognizing our dedicated staff as having "made our pool building experience as easy as possible". You WILL have many future memories and now family and friends will want to be at your house...and home is where the heart is ! Thanks again and again. Sincerely, The Hilltop Team.
Posted on GuildQuality on: 6/6/2014
Overall, Hilltop provides a decent quality product. They have some craftsman on their staff that provide exemplary service and artistry that accentuate the beauty of the Hilltop pool installation.
Your emphasis was on "craftsman", "exemplary service", and "artistry that accentuates the beauty". We sincerely appreciate your mentioning these workmanship descriptors. As we have stated many times before, all pools are not created equal, and you have helped the on-line public recognize this fact with your review. Thank you for choosing Hilltop Pools!
Posted on GuildQuality on: 5/14/2014
The quality and price combination provided by Hilltop Pools and Spas, Inc., cannot be beat. It was more than we expected and they are very professional.
The "quality and price combination" equals the best value. We are proud to offer this ...and sincerely appreciate your sharing this with the on-line public!
After moving into our new home last April we wanted to get a pool installed. We reviewed many companies and decided to go with Hilltop Pools. We went through several design options for the pool and finally decided on a plan and paid our required deposit to get started. We were advised that there may be a possibility of hitting rock and there could be additional charges of $4000-$5000 to get through the rock. During the excavation process, solid rock was discovered on the first day and they advised that they needed to go with the heavier equipment to get through the rock. On the second day of excavation, the heavier equipment was unable to break up the rock as planned and they advised that the removal of rock was going to cost $10,000 alone. On top of that will be loads of dirt that will be needed to back fill at a cost of over $5000. These costs more than exceeded our budget for a standard pool. Therefore we decided to cancel the contract. We have been trying to get a refund of our deposit over the past 10 months. We feel that we should have been made aware of the worst possible scenario of potential costs that could occur in the purchase of the pool. We were not advised properly. We feel that Hilltop Pools should have assisted with the cleanup/restoration of the backyard back to what it was previous to the excavation. We have spent several months removing rocks and fences and leveling out the land so we can get grass to grow again.
Thank you for deciding “to go with Hilltop Pools” after you “reviewed many companies.” A very prudent decision. Your “full disclosure not included” is false and an insult to our company and employees. Since 1976, we recall having two projects where the customer did not wish to spend the additional money to construct their pool. This was one, and another was in the 1970’s where an entire yard was full of stumps, logs, and a layer of dirt over them.
There are no provisions to cancel a contract, but Hilltop Pools and Spas, Inc. allowed cancellation on June 26, 2013. Had our company not been so gracious and benevolent, this customer would owe Hilltop Pools $11,880 per the “fully disclosed” legal and binding contract terms that the customer agreed to and signed. Additionally, the actual costs we incurred far exceeded the $4,547.37 this customer actually paid us to date. This $4,547.37 included actual dollars spent by Hilltop for permits, silt fence, excavation, etc. If we added expenses not billed, along with the contract overhead provisions, this would have exceeded $7,000. This means the customer should have actually paid $2,500 more. In the interest of good customer relations, we sent "pool denied" a check for their balance.
We are not prone to anger nor are we mean-spirited or vindictive. However, since we have received this negative review in several venues, we must act to defend our reputation. “Pool denied” actually owes money to Hilltop Pools and Spas, Inc. and not the other way around. Perhaps we may decide to pursue this. Again, this review is FALSE and an insult to our Mission Statement, company history and dedicated employees.
Posted on GuildQuality on: 4/25/2014
From day one through to the completion of our pool project, they have surpassed our expectations. They are a wonderful group of people to work with. We would definitely go with them again if we wanted to build a pool in the future.
Thanks, Rob. We are glad you would choose us again in the future. While we do not wish for you to move , the world record for Hilltop repeat customers is 3 ! We are proud of our staff and agree that they are a "wonderful group of people to work with". Relationships are what it is all about , and we are glad you are now part of the "Hilltop Family". Welcome!
Posted on GuildQuality on: 4/25/2014
My experience with Hilltop has been outstanding. They are professional, on time and knowledgeable. I have nothing but high marks for everyone I worked with.
Thank you Conrad. Your testimonial says it all and confirms that our Mission Statement was accomplished on your project!
My experience with Hilltop was absolutely amazing. Beginning with my quote meeting with Matt, Hilltop showed a level of professionalism that was outstanding. Jessica always answered my many questions and kept me up to date on what was happening with the scheduling. She let me know what to expect next and how everything worked. Working through the rainiest spring on record, Jessica always kept me updated on the construction schedule. The crews run by Shane were professional and never left any mess behind. The finished product was amazing and surpassed all of my expectations. I would recommend that anyone who is considering a pool speak with Hilltop!
Thank you Laura...we appreciate you and Tim very much and appreciate your choosing Hilltop Pools for your project!
Posted on GuildQuality on: 4/24/2014
My experience with Hilltop was absolutely amazing. Beginning with my quote meeting with Matt, Hilltop showed a level of professionalism that was outstanding. Jessica always answered my many questions and kept me up to date on what was happening with the scheduling. She let me know what to expect next and how everything worked. The crews run by Shane were professional and never left any mess behind. The finished product was amazing and surpassed all of my expectations. I would recommend that anyone who is considering a pool speak with Hilltop!
Thank you Tim, for a great review and "amazing" testimonial! Matt, Jessica , Shane and our Hilltop Crews appreciate your mentioning them by name for their various talents. And when the finished product is "amazing and surpassed all of my expectation", we are especially pleased, because as we have stated many times before, all pools are not created equal. Thanks again!
Posted on GuildQuality on: 4/23/2014
Hilltop did a terrific job hearing our needs and developing a layout that met what we were looking for. Then, the actual construction went very smoothly and we couldnt be happier with the final product. Great company, great people. Would definitely recommend to others, and already have to several friends.
Thank you very much for complimenting Matt for "hearing our needs and developing a layout that met what we were looking for". We are also glad the "construction went very smoothly" and for your stating that we have "great people". We appreciate your recommendation to your friends and for selecting our company. Sincerely, The Hilltop Team.
Posted on GuildQuality on: 2/25/2014
Hilltop Pools and Spas, Inc is a very professional company. All of the crews were up to date on procedures and knew what they were doing. I am very satisfied with the end product and would highly recommend them.
A heartfelt thank you for your concise and data-based testimonial. We are proud of our employees and team members and are pleased you recognized their talents. Your "end product" will give you and your friends and family many years of enjoyment! We appreciate your high recommendation and thank you for selecting Hilltop Pools.
I can't begin to thank everyone at Hilltop Pools and Spas, Inc., for all they have done for me to create my amazing backyard paradise!. From the first time I called Kelly, then met with Matt, and then met Shane and Zack & Jessica…these people were all so kind and there to help make my DREAMS come true. I wanted certain colors, and they worked with me, and made it happen. The people they employ all so kind, and worked SO hard. I watched them all, as they worked to make my perfect pool, spa, fire pit and decking. WOW! I was amazed the entire process. I was treated so kindly from every person that came from their company. The flagstone guys and tile guys, worked into the night, never complained, always smiling and wanting to be sure I was so pleased with their work.I was amazed how happy they were, always smiling and laughing as they worked. That only happens when they are treated good by their company. I can't thank this amazing company enough, for making my backyard dreams come true. My pool, spa & fire pit and decking….are just the best! I love love it all, and can't thank them enough! I am including photos from our SNOW DAYS…beautiful!
Hello again, Sherry! If Hilltop Pools and Spas, Inc. had a "best customer Since 1976", you would be amongst the winners! Your Facebook posts, progress pictures, your patience through demolition, rain, sleet, snow, Holidays, etc. and overall kind spirit was greatly appreciated. The end result of taking a settled, dilapidated , old vinyl liner pool to the finished product ( "pool , spa, fire pit and decking") was well worth the time and effort. The Hilltop Team thanks you for mentioning them by name and for your recognition of their having "worked so hard" and most importantly, for all being "so kind". Thank you again for choosing our company. The pleasure was OURS......
Matt showed up on time and was very courteous and professional throughout the entire pool evaluation process. I had a pretty good idea of the features I wanted in my future pool and spa but was not sure what my costs would be. Matt had some great suggestions as well considering I withheld my budget number from him I felt he was considerate of costs even though that was not my intial concern. Matt explained we could look at what I would like then reduce my cost in areas that were not of vital importance to me if his suggestions put us over budget. Although I did not choose to go with Hilltop I feel they should be given a chance to earn your business based on my interactions with their company.The reason I chose another pool builder was very heavily influenced by 2 other friends strong reccomendations. If they had not worked with the company I ultimatley chose Hilltop would have been my choice.
Our company came to the conclusion long ago that we cannot physically build all of the pools and spas in Metropolitan Atlanta and Georgia. This is especially important because one of the many reasons we are in the "TOP 5 in the USA for Customer Service" (by Pool and Spas News) is that we will not "oversell our production capabilities". This was an actual statement made by us when we were interviewed by this national publication for this honor. When we do not get selected for a project, it is gratifying to know , as indicated by this great review, that we still fulfilled our Mission Statement. Value Engineering (VE)is one of our many skillsets that is used primarily on commercial projects, but can also be utilized on residential projects to meet budget considerations. It appears Matt accomplished this with you. Lastly, we are pleased that another pool company had 2 of your friends who were pleased with them. This is a rarity in our tough line of work and in a very transient industry that is not known for company longevity. Thank you for considering Hilltop Pools and Spas, Inc. and for taking the time to do this great testimonial and review. Sincerely, The Hilltop Team.