HILLTOP POOLS AND SPAS, INC. was named one of the Top 50 Pool Builders in the USA by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News. ..
Additionally, Hilltop has been one of the most reviewed and revered company in Georgia through prominence and testimonials on social media networks such as Kudzu, Houzz, Angie's List, Facebook, the Metro-Atlanta Better Business Bureau, etc. We have been featured twice on Home and Garden Television (HGTV) and on Home and Style Television (www.homeandstyletv.com). Our social media prominence is substantiated by being #1 in Social Media in the country as mentioned above.
Hilltop Pools and Spas, Inc. has had the privilege of winning over 60 Design Awards in every award category that includes custom residential concrete pools, commercial concrete pools, inground vinyl liner pools and major renovations. Our company specializes in "Backyard Retreats" that include outdoor kitchens, landscaping, fencing, fire pits, and fire bowls. Your backyard can beckon "Welcome to Paradise!" And please remember that all pools are not created equal!
Hilltop Pools has been serving all of Georgia since 1976 under the same name, same local ownership, and the same geographic location. We also have a presence in other states with our commercial accounts. We would consider it a privilege to design and construct your project and have you as a member of our Hilltop Family.
2012, 2013, 2014
Member of Association of Pool & Spa Professionals, BBB accredited. Member of National Plasterers Council, Selected as a TOP 50 Pool Builder in the USA by Pool and Spa News. #1 in Social Media Presence, #3 in Customer Service, #4 Top in Staffing.
IntelliFlo VF Pumps
IntelliFlo VS-3050 Pumps
IntelliPro VS-3050 Pumps
ThermalFlo Heat Pumps
IntelliBrite LED Lighting
IntelliChlor Chlorine Generator
System:3 Mod Media Filters
Legend II Automatic Cleaner
EcoSmarte Systems- standard and automated
We chose Hilltop after receiving several quotes and doing lots of research. Hilltop wasn't the cheapest, nor were they the most expensive. We chose them based on having the best design,... construction quality, and experience with complex projects. On construction quality, I highly recommend doing your research prior to selecting a company. Understand what equipment you will be getting, plumbing specs, concrete specs, drainage materials, etc. I found Hilltop to be the best. They also worked with me in the few areas where I really want to future proof and "over engineer". Things like having a 6 inch PVC drainage system versus traditional corrugated pipe. In any case, ours was a complex project. We had to remove an old (very large) inground hottub, remove all existing decking, remove a large deck, and existing drainage. It's was a complete redo of our entire backyard. Without going into excruciating detail, we are very happy with Hilltop. Hilltop is an HONEST company that stands behind their work. With any project, particularly one as large and complex as ours, there are going to be issues. Brain, Shane, Matt and the rest of the team were very reasonable and worked with us. We are very happy with our pool and new backyard. It's a backyard oasis and built like a tank for many years of enjoyment. Look no further. These guys are great.VIEW MORE »VIEW LESS »
My experience with Hilltop was absolutely amazing. Beginning with my quote meeting with Matt, Hilltop showed a level of professionalism that was outstanding. Jessica always answered my many questions... and kept me up to date on what was happening with the scheduling. She let me know what to expect next and how everything worked. Working through the rainiest spring on record, Jessica always kept me updated on the construction schedule. The crews run by Shane were professional and never left any mess behind. The finished product was amazing and surpassed all of my expectations. I would recommend that anyone who is considering a pool speak with Hilltop!VIEW MORE »VIEW LESS »
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Posted on GuildQuality on: 4/15/2015
Hilltop Pools is especially knowledgeable in building backyard resort-like spaces. They listen to your ideas and thoughts, then deliver not only written plans, but three dimensional videos of the design which makes it easy to comprehend the end product. As the project evolves, they readily assist with any modifications needed. All teams that come on-site are outstanding in their area of expertise.In our case, Hilltop Pools took a backyard which had a drainage easement that could not be built in and was able to build a fantastic looking pool and backyard space. They assisted working with the county to get approval to build a few additional feet into the drainage easement. If I were ever building another pool, I would go to Hilltop Pools..., no question.
A big thank you, Paul H., for your great review and testimonial. Your challenging yard indeed took on the "backyard resort" with superb results. We were pleased about securing permission to work around the drainage easement. We really appreciate your complimenting our Hilltop Teams and their expertise, and will certainly pass this on to them. Thank you again for taking the time to share your thoughts on Hilltop and your new pool!
Posted on GuildQuality on: 2/21/2015
We are so glad we chose Hilltop Pools to build our pool. The communication from inquiry, during the process and after completion is second to none. We would and have recommended Hilltop to others and found when Hilltop was not chosen by them, they did not get the same quality of equipment or responsiveness as Hilltop Pools. Everyone at Hilltop is top notch. Thanks Hilltop.
"We are so glad we" were selected by YOU! We likewise have heard about long completion times, change orders, and most importantly, workmanship. Our mantra has always been that " not all pools are created equal" and some of the workmanship we have seen explains why a client received a price "too good to be true". Equipment quality and responsiveness are also part of the price dynamic, and we sincerely appreciate your helping us educate the social network public about pricing via this informative and kind testimonial. Welcome to the Hilltop Family!
Posted on GuildQuality on: 2/17/2015
Hilltop Pools delivered on every expectation we had. Extremely professional organization. They provided clear communication about each upcoming step, the workmanship is top quality, the site was kept neat and tidy throughout the project, and each part of the construction crew worked like a well oiled machine. We love our Hilltop Pool!
Expectations delivered, professional, clear communication, top quality workmanship, a neat and tidy site, and our crews were like a well oiled machine. Testimonials do not get any better than this, and we sincerely appreciate your kind words and for selecting our company!
Posted on GuildQuality on: 11/12/2014
If your interested in building a beautiful pool for your home, I would strongly suggest you include this award winning designer and pool builder to your shopping list. First, you'll deal directly with the owner, Brian Miller, then get a great team of highly skilled pool builders that transition your back yard into a dream oasis. From a new pool family with high standards, we recommended Hilltop Pools! Thanks all.
Greetings, Brian A.... Brian M here! Thank you very much for your kind words and for mentioning yours truly by name. We are proud of our "highly skilled pool builders" and are pleased we met your high standards. You will enjoy your "dream oasis" for many, many, years. Thank you for this endorsement and recommendation !
We chose Hilltop after receiving several quotes and doing lots of research. Hilltop wasn't the cheapest, nor were they the most expensive. We chose them based on having the best design, construction quality, and experience with complex projects. On construction quality, I highly recommend doing your research prior to selecting a company. Understand what equipment you will be getting, plumbing specs, concrete specs, drainage materials, etc. I found Hilltop to be the best. They also worked with me in the few areas where I really want to future proof and "over engineer". Things like having a 6 inch PVC drainage system versus traditional corrugated pipe. In any case, ours was a complex project. We had to remove an old (very large) inground hottub, remove all existing decking, remove a large deck, and existing drainage. It's was a complete redo of our entire backyard. Without going into excruciating detail, we are very happy with Hilltop. Hilltop is an HONEST company that stands behind their work. With any project, particularly one as large and complex as ours, there are going to be issues. Brain, Shane, Matt and the rest of the team were very reasonable and worked with us. We are very happy with our pool and new backyard. It's a backyard oasis and built like a tank for many years of enjoyment. Look no further. These guys are great.
Wow...a big thank you for this very, very kind review and testimonial! Kudos goes to you as the Owner, first for your selection of our company, but secondly, for your patience and assistance during the construction process. As you mentioned, your project had spa demolition, drainage, slopes, concrete stairs from the driveway, wood decking, pool and spa layout, etc. and these made your project one of our most complex in 37 years. Your input was thus solicited, needed, and appreciated. Your research into " plumbing specs, concrete specs, drainage material, etc. " led you to Hilltop Pools. These are items that most homeowners do not consider , and maybe the major reasons why they may have selected another company based on price alone (although we do not lose many pools!). Your "Tank" will give you many years of enjoyment. Honesty is part of our Mission Statement, so when it is mentioned in a review, we are very grateful, because with any challenges and with any issues, honesty MUST prevail! Thank you again for your superb review. Sincerely, The Hilltop Family.
Posted on GuildQuality on: 10/11/2014
From start to finish the quality and workmanship was impeccable! There were no surprises except for how well the finished product turned out. I would recommend Hilltop to anyone considering a pool or spa installation.
Thank you very much for taking the time to do this great review and testimonial. When "quality and workmanship was impeccable" is mentioned, we always think of one of our sayings that " all pools are not created equal". Also, "no surprises" shows that we honored our contract and Mission Statement. We thank you again and know your Hilltop Pool will provide many , many years of enjoyment!
Posted on GuildQuality on: 9/16/2014
I have been very happy with my pool built by Hilltop Pools and Spas. It still looks just as beautiful as it did when it was built 5 years ago. When there have been any questions or occasional mechanical issues, Hilltop has been helpful in fixing the issue and always stands behind their work. A great experience overall.
We have responded in several testimonials how much we enjoy hearing from past customers. This authenticates our longevity and our company successes long before on-line social networks and review sites became prominent. We thank you very much for taking the time to do a testimonial on your 5 year old Hilltop Pool. We will also continue to stand behind our work, just as we have done since 1976. So glad you have had a "great experience overall"! Sincerely, The Hilltop Pools Family.
Posted on GuildQuality on: 8/22/2014
I have heard from past experiences with friends, that alot of pool companies are notorious for not doing what they say they will do, and causing nightmares with pool projects. I was very skeptical in my selection process and my doubt was eased by the manner of my first contact with Matt. He was able to measure and lay out the perimeters of the project and add things that I had not thought of before, and did so in the first visit to my house. I watched the crews as they so skillfully worked on my project, everyone knowing their job, and doing it with such professionalism. At no point during my entire project did I every have doubts as to weather or not the job was being done correctly. Everyone on each crew was quick to anwer any questions I had and to volunteer any suggestions that I had not considered.I am thoroughly please with my pool and the entire project and would absolutely suggest to anyone, that they use this company for any pool or spa venture. You won't be disappointed.Bill GB
Dear Bill...If you review our many past KUDZU testimonials and responses, there are indeed several references to potential clients who made the wrong decision and experienced " nightmares with pool projects". Another issue we are seeing this year is completion times, many going on for 3-6 months or more. While we have reluctantly come to the rescue in many of these situations, it is very painful to watch and see how it devastates a family financially and emotionally on what should be a joyous and exciting experience. But let us leave the negative and thank you profusely for the positive comments you made about Matt Miller and our skilled , professional, and knowledgeable craftsman. We rely on referrals and your endorsement is greatly appreciated and will help us tremendously in the future. Thanks again....Sincerely, The Hilltop Family.
Posted on GuildQuality on: 7/1/2014
Hilltop Pools and Spas, Inc is an outstanding company. From start to finish the staff was helpful with exceptional customer service. We are beyond excited to have the pool of our dreams and we owe it all to Hilltop. I would highly recommend Hilltop to anyone thinking about installing a pool. The process seems overwhelming but the Hilltop staff makes it very easy and exciting throughout the entire duration of the project. Jessica Callahan has impeccable customer service and communicated with us every step of the way. Thank you Hilltop for everything. Summer has become our new favorite season!
A great testimonial with many superlatives. We are also proud of Jessica Callahan ( all of our testimonials are real, and when specific employees are mentioned, this is further confirmation) and her customer service and communication skills. As you mentioned , summer will forever be your new favorite season, and you will enjoy the pool fun, exercise and fellowship for many, many years! Thank you so much for your kind review!
Posted on GuildQuality on: 6/30/2014
I would like to say thank you to everyone at Hilltop Pools and Spas, you have made our pool building experience as easy as possible, and you have given my family a source of many future memories.
Hilltop Pools would like to thank YOU for selecting us and for recognizing our dedicated staff as having "made our pool building experience as easy as possible". You WILL have many future memories and now family and friends will want to be at your house...and home is where the heart is ! Thanks again and again. Sincerely, The Hilltop Team.
Posted on GuildQuality on: 6/6/2014
Overall, Hilltop provides a decent quality product. They have some craftsman on their staff that provide exemplary service and artistry that accentuate the beauty of the Hilltop pool installation.
Your emphasis was on "craftsman", "exemplary service", and "artistry that accentuates the beauty". We sincerely appreciate your mentioning these workmanship descriptors. As we have stated many times before, all pools are not created equal, and you have helped the on-line public recognize this fact with your review. Thank you for choosing Hilltop Pools!
Posted on GuildQuality on: 5/14/2014
The quality and price combination provided by Hilltop Pools and Spas, Inc., cannot be beat. It was more than we expected and they are very professional.
The "quality and price combination" equals the best value. We are proud to offer this ...and sincerely appreciate your sharing this with the on-line public!
After moving into our new home last April we wanted to get a pool installed. We reviewed many companies and decided to go with Hilltop Pools. We went through several design options for the pool and finally decided on a plan and paid our required deposit to get started. We were advised that there may be a possibility of hitting rock and there could be additional charges of $4000-$5000 to get through the rock. During the excavation process, solid rock was discovered on the first day and they advised that they needed to go with the heavier equipment to get through the rock. On the second day of excavation, the heavier equipment was unable to break up the rock as planned and they advised that the removal of rock was going to cost $10,000 alone. On top of that will be loads of dirt that will be needed to back fill at a cost of over $5000. These costs more than exceeded our budget for a standard pool. Therefore we decided to cancel the contract. We have been trying to get a refund of our deposit over the past 10 months. We feel that we should have been made aware of the worst possible scenario of potential costs that could occur in the purchase of the pool. We were not advised properly. We feel that Hilltop Pools should have assisted with the cleanup/restoration of the backyard back to what it was previous to the excavation. We have spent several months removing rocks and fences and leveling out the land so we can get grass to grow again.
Thank you for deciding “to go with Hilltop Pools” after you “reviewed many companies.” A very prudent decision. Your “full disclosure not included” is false and an insult to our company and employees. Since 1976, we recall having two projects where the customer did not wish to spend the additional money to construct their pool. This was one, and another was in the 1970’s where an entire yard was full of stumps, logs, and a layer of dirt over them.
There are no provisions to cancel a contract, but Hilltop Pools and Spas, Inc. allowed cancellation on June 26, 2013. Had our company not been so gracious and benevolent, this customer would owe Hilltop Pools $11,880 per the “fully disclosed” legal and binding contract terms that the customer agreed to and signed. Additionally, the actual costs we incurred far exceeded the $4,547.37 this customer actually paid us to date. This $4,547.37 included actual dollars spent by Hilltop for permits, silt fence, excavation, etc. If we added expenses not billed, along with the contract overhead provisions, this would have exceeded $7,000. This means the customer should have actually paid $2,500 more. In the interest of good customer relations, we sent "pool denied" a check for their balance.
We are not prone to anger nor are we mean-spirited or vindictive. However, since we have received this negative review in several venues, we must act to defend our reputation. “Pool denied” actually owes money to Hilltop Pools and Spas, Inc. and not the other way around. Perhaps we may decide to pursue this. Again, this review is FALSE and an insult to our Mission Statement, company history and dedicated employees.
Posted on GuildQuality on: 4/25/2014
My experience with Hilltop has been outstanding. They are professional, on time and knowledgeable. I have nothing but high marks for everyone I worked with.
Thank you Conrad. Your testimonial says it all and confirms that our Mission Statement was accomplished on your project!
Posted on GuildQuality on: 4/25/2014
From day one through to the completion of our pool project, they have surpassed our expectations. They are a wonderful group of people to work with. We would definitely go with them again if we wanted to build a pool in the future.
Thanks, Rob. We are glad you would choose us again in the future. While we do not wish for you to move , the world record for Hilltop repeat customers is 3 ! We are proud of our staff and agree that they are a "wonderful group of people to work with". Relationships are what it is all about , and we are glad you are now part of the "Hilltop Family". Welcome!