HILLTOP POOLS AND SPAS, INC. was named one of the “Top 50 Pool Builders in the USA” by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News.
Additionally, Hilltop has been one of the most reviewed and revered company in Georgia through prominence and testimonials on social media networks such as Kudzu, Houzz, Angie's List, Facebook, the Metro-Atlanta Better Business Bureau, etc. We have been featured twice on Home and Garden Television (HGTV) and on Home and Style Television (www.homeandstyletv.com). Our social media prominence is.. substantiated by being “#1 in Social Media” in the country as mentioned above.
Hilltop Pools and Spas, Inc. has had the privilege of winning over 55 Design Awards in every award category that includes custom residential concrete pools, commercial concrete pools, inground vinyl liner pools and major renovations. Our company specializes in “Backyard Retreats” that include outdoor kitchens, landscaping, fencing, fire pits, and fire bowls. Your backyard can beckon “Welcome to Paradise!” And please remember that all pools are not created equal!
Hilltop Pools has been serving all of Georgia since 1976 under the same name, same local ownership, and the same geographic location. We also have a presence in other states with our commercial accounts. We would consider it a privilege to design and construct your project and have you as a member of our “Hilltop Family.”
Shane was knowledgeable and a wonderful person to work with. He understood what we wanted and went out of his way to exceed our expectations. The pool was completed ahead of schedule.
Posted on GuildQuality: 7/20/2016
We are also proud and thankful for Shane. Our having an employee who helped exceed your expectations and the pool was completed ahead of schedule are great superlatives for our company. Thank you very much for this great review and testimonial!
I am so impressed with Hilltop Pools. From start to finish everyone we dealt with was professional, knowledgeable and so kind. We had some unique issues to deal with because of the topography of our land. Hilltop offered solutions that not only added to the beauty of our pool but were affordable options too. Not only does Hilltop Pools have a wonderful staff, I feel like we made a few new friends along the way!
Posted on GuildQuality: 6/07/2016
And we also made new friends...and welcome to the Hilltop Family! You covered many superlatives! We humbly submit that we recently learned from POOL and SPA NEWS that Hilltop Pools was selected as a Top 50 Pool Builder in the USA for the 4th year in a row. Additionally, we are the only company from Georgia to win this prestigious recognition. It is appropriate to mention this in your testimonial response because many of your compliments reflect evaluation criteria for this award. Your compliments mentioning professional, knowledgeable, kind, (which may be our favorite compliment!)and affordable options are greatly appreciated. It is customers like you who place tremendous trust in our company that are the real reason we receive these and other awards and recognitions. Thank you for your great review and for your business !
We had a great experience with Hilltop Pools. This was our first pool ever and there was a lot more that went into than we realized but they were patient with my many questions and were always accessible to me.
Posted on GuildQuality: 6/03/2016
Thank you for taking the time to do this great review and testimonial. Now YOU also know that "a lot more that went into than you realized ". Building a pool is a large, complex, construction project! Glad we were patient and were accessible to you . Thanks again! Sincerely, The Hilltop Pools Team.
We chose Hilltop after consulting several pool companies and although they were not the cheapest, we chose them because of their reviews and response to any issues. Hilltop stood behind their work and corrected an issue with our decking until we were completely satisfied and we could not be more pleased with the finish product. Hilltop always returned our calls and were professional every step of the way. We would highly recommend Hilltop Pools!
Area Bethlehem, GA
Posted: 6/01/2016 • Link to this review
Mike and Pam...you are to be commended for your patience regarding your pool deck situation. I Brian Miller, CEO of Hilltop Pools ,acknowledged to you that I made a series of bad decisions on what was simple fix on your minor deck issue. That issue was a small section of textured concrete decking that did not match colors. We spent a tremendous amount of money to remedy my bad intervention decisions. It is in challenging situations that the true character of a company shows through. We are glad you are a member of the Hilltop Family , we appreciate your kind words, and our company Mission Statement and character were accomplished at your house!
We are so excited about our new pool. I want to say thank you to Hilltop for an exceptional job. Even when our inspector told us that we had placed the pool too close to the foundation of our home, Hilltop immediately began to resolve the problem and had to "re-dig" the pool. I know that there was cost obviously involved in this; yet Hilltop still honored our quote and commitment to stay within our budget. This was invaluable to us. From start to finish the process went smoothly and the workmanship was exceptional. Even small details like water collecting in a small puddle on one section of the deck after the first rain was addressed immediately. The pool is absolutely beautiful and easy to care for thanks for the instructions given by our Project Manager, Shane. Our family will enjoy this pool for years to come!
Posted on GuildQuality: 4/23/2016
Let the record show that your initial pool location was done per the plans and specifications APPROVED by the same county whose inspector made us move it. Our hard earned tax dollars at work....NOT! Your family WILL enjoy your pool for many years to come. Thank you for your business!
Hilltop handled our pool projected very professionally, from the initial meeting through handling punch list items. The company is well-managed and everyone we dealt with was focused on getting the job done right. Their employees are courteous and behaved professionally at all times. Matt Miller instilled confidence in us from the very first meeting and Project Manager Shane Bailey continued that trend throughout the completion of the project. We would happily recommend Hilltop to any family contemplating a swimming pool.
Posted on GuildQuality: 4/21/2016
Thank you very much for your kind words and "happy" recommendation to other pool purchasers. Kudos to Matt, Shane and our "courteous and well-behaved " Hilltop Staff!
Hilltop is extremely professional, responsive, well organized, and timely. Our pool remodel involved replacing the plaster, tile, and coping with new materials along with repairing a few other items. Jon, Kelly, and Jessica were all fantastic and helpful throughout every step of the process.
Posted on GuildQuality: 3/05/2016
Wow! "Professional, responsive, well organized, and timely". Living up to these superlatives may create some pressure in the future! Renovations and repairs are always a challenge, and we are pleased yours went so well. We also thank you for mentioning a few of our many Hilltop Employees ( Family Members !) by name. We are very proud of our staff!
This has been a great experience from start to finish. Everyone involved in the entire project was friendly, professional and responsive. They commenced work as soon as possible and stayed on the project all the way through final approval. Another "kudo" for the company is when there were two construction issues, they immediately embraced and worked on the problems until they were solved. I highly recommend Hilltop for anyone looking for a great pool with great customer service at a fair price!
Posted on GuildQuality: 3/02/2016
Thank you very much for taking the time to do this great review. Two construction issues is not bad, and we are grateful you pointed this out in your review and that we received "kudos" for solving them. Your other superlatives and recommendation should help us contract more pools, and we thank you again for this!
Over the course of 3 years we interviewed 4 pool contractors. Until our 4th, I was beginning to think I'd never find a pool contractor I totally felt comfortable with and that I would need to resolve myself to giving a large amount of money to someone I just like and trusted a little. Luckily, our 4th contractor we interviewed was Hilltop. From start to finish the project was a breeze. We were never surprised, always knew the costs and were more than adequately informed of each stage. I cannot recommend them enough!
Posted on GuildQuality: 1/29/2016
We are thankful for your persistence and pursuit of a "pool contractor I felt totally comfortable with". And you are correct that giving a "large amount of money" to someone for whom you have marginal trust can be worrisome. We have heard many sordid stories about these situations over our 40 years in business. Your recommendation and testimonial is greatly appreciated, and will confirm that our Mission Statement was fulfilled and we have a reliable source of future referral business. Thank you very much for taking the time to do this Kudzu and the Guild Quality review!
I always wanted a pool. When we started shopping around we narrowed down the top builders. Most of those builders brushed me off the phone. Most of them seemed like they didn't take me seriously. Hilltop Pools was the ONLY company which answered all of my questions and asked to come see my backyard. Mr. Brian came to my house and advised me how to get my backyard ready for a pool. Hilltop also gave me pointers to make this pool a reality even before signing a contract. We decided to go with Hilltop Pools because none of the other builders matched their customer service. We had big hurdles due to the terrain, but Hilltop recommended professionals who helped us get our yard ready. The team was very knowledgable about the process. Kelly's pool selection recommendations turned out just as she said they would, "beautiful". Jessica was always on top of the building process. Firefighter Shane tweaked our original design and added touches which made the final product even better than I imagined. Paul always made himself available for any questions or concerns. Matt sat with us when we first signed the contract, and he made sure we got everything we discussed. There were no hidden fees, and he was very transparent. Our final product is better than the original concept. If I ever wanted to build a pool at another house I would NOT research for another pool company. Hilltop will be the only company I will call.
Posted: 11/08/2015 • Last edited: 11/09/2015 • Link to this review
WOW...This may be the kindest, most complete, and complimentary review we have ever received in nearly 40 years! The real credit goes to you, as we had to confirm a discrepancy in the septic tank location, your septic lines had to be moved, you had trees, and a sloping terrain. Other than these items, it was a piece of cake...NOT! You mentioned by name yours truly ( "Mr. Brian"), Kelly, Jessica, Shane, Paul, and Matt. We also would like to mention the names of other valuable and deserving employees, Lynn , Jon, and our great construction team. Your review mentioned recurring themes that occur in all of our review sites....our appreciation for considering Hilltop Pools, great service on pool selections and the construction schedule, answering questions, no hidden fees, transparency, and a final product that was "better than the original concept". Thank you very much for your persistence, patience, compliments, and for choosing Hilltop Pools! You are an honorary member of our family!
We have used Hilltop to put in not only one but TWO pools. We have been very pleased and continue to give our friends referrals. You will not find a better, more knowledgeable, caring group of people that really know the business. Use Hilltop, you won't regret it! They are a great family owned close knit company that really care about what they do and it shows!
Two pools to date, and the company record is 3 pools for the same client at 3 locations! Your newest home is magnificent, so although we love building pools for you, we would be selfish to suggest another move and for you to tie the record. Your kind words about our staff and "friends referrals" are greatly appreciated . Thank you for choosing Hilltop Pools twice!
We built a new home in 2013 and had Hilltop Pools design and install a pool as part of that new build. We researched many companies and had complete confidence in our choice. We were so pleased with every aspect of the process. Working with Matt, Shane, Jessica and Paul on everything from design to installation to pool school to maintenance and to contined customer service - they are professional, attentive and just wonderful people who love their work and love their customers. Highest quality products, people and service = very satisfied customers!
We LOVE hearing from past customers, and we are so very glad you are enjoying your new home ( now after 2+ years) and your Hilltop Pool. We also appreciate your kind words about our staff, who are mentioned by name, along with the great pictures. Our company loves "very satisfied customers"! Welcome to the extended "Hilltop Family" !
Summer will now be your favorite season for casual swimming and frolicking, , along with Holidays, birthdays, anniversaries, and other "excuses" to have a gathering! We are glad you were happy and enjoyed the entire process. Sincerely, The Hilltop Pools Team.
Thank you very much for this great review and testimonial! Your mentioning our being "award winning" is something we do not mention , despite our having won over 60 Regional and International Design Awards over our nearly 40 years in business. We are proud of our workmanship, which can be substantiated by our recognition around the country and the world. You also mentioned our community service, which is also near and dear to us. Thank you for bringing up these seldom mentioned essentials of our business and Mission Statement. We sincerely appreciate it!
Overall, Hilltop Pool and Spas did an excellent job building our pool. The staff were very profession and easy to work with. The materials and workmanship were top notch. The finish product is beautiful and exceeded our expectations. We would absolutely recommend Hilltop.
Posted on GuildQuality: 10/04/2015
Thank you VERY much for this kind review. Your "absolutely recommend Hilltop" will help us tremendously with our future business. We sincerely appreciate your selecting Hilltop Pools and we are pleased we "exceeded your expectations" !
2012, 2013, 2014, 2015
Member of Association of Pool & Spa Professionals, BBB accredited. Member of National Plasterers Council, Selected as a TOP 50 Pool Builder in the USA by Pool and Spa News. #1 in Social Media Presence, #3 in Customer Service, #4 Top in Staffing.
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