HILLTOP POOLS AND SPAS, INC. was named one of the Top 50 Pool Builders in the USA by Pool and Spa News. Pool builders across the United States were evaluated in several areas including the total number of pools built, customer service, certifications, industry involvement, employee retention, as well as advertising and social media presence. Our company was also nationally recognized as number #3 in Customer Service, #4 in Staffing and #1 in Social Media by Pool and Spa News.
Additionally, Hilltop has been one of the most reviewed and revered companies in Georgia through prominence and testimonials on social media networks such as Kudzu, Houzz, Angie's List, Facebook and the Metro-Atlanta Better Business Bureau, etc. We have been featured twice on Home and Garden Television (HGTV) and on Home and Style Television (www.homeandstyletv.com). Our social media prominence is.. substantiated by being #1 in Social Media in the country as mentioned above.
Hilltop Pools and Spas, Inc. has had the privilege of winning over 60 Design Awards in every award category that includes custom residential concrete pools, commercial concrete pools, inground vinyl liner pools and major renovations. Our company specializes in "Backyard Retreats" that include outdoor kitchens, landscaping, fencing, fire pits, and fire bowls. Your backyard can beckon "Welcome to Paradise!" And please remember that all pools are not created equal!
Hilltop Pools has been serving all of Georgia since 1976 under the same name, same local ownership, and the same geographic location. We also have a presence in other states with our commercial accounts. We would consider it a privilege to design and construct your project and have you as a member of our Hilltop Family.
Introduction to Pools: My family was new to the pool world coming from Chicago and building a new home in Johns Creek with a pool. Our builder introduced us to multiple pool contractors to help create a custom pool and structure that fit with our home design. Hilltop proved to be the most creative with the best overall value proposition - that does not mean the cheapest, but great value. An important selling point on Hilltop was that they are family owned and operated complimented with a cadre of long term employees. After multiple changes on our end, our project was completed on time and included various family members keeping track of making sure things were well attended throughout the process. Follow Up: Unfortunately, approximately 1 year after our pool was installed, we had a liner issue stemming from our pool service provider not properly balancing the chemicals. After discovering the problem, we contacted Hilltop to help us resolve. While it was not their issue, Hilltop actively coordinated/guided us through the complete relining of our pool as well as provided oversight of the aftercare. Again, as with the original pool construction, family members (including the owner - Brian) took interest in resolving our problem to ensure that our experience with Hilltop was a good one. In Summary: We would recommend Hilltop to those looking for a high quality, customer service orientated pool builder. You will not be disappointed.
Pool construction to owners design
Area Alpharetta, GA
Cost $15,000 - $19,999
Date May 2015
Posted: 11/21/2016 • Link to this review
Thank you VERY much for this great and profound review and testimonial. We welcome you and your family to Atlanta and to the " Hilltop Family". We also appreciate your endorsement and recommendation of our company. Thanks again!
Hilltop installed a pool at my home this spring. I chose them specifically for their ratings on Kudzu. The finish inside the pool was bad and they promised to fix it in the Fall. In the Spring I also ordered a safety cover. I have been trying for over a month to get someone to schedule the interior finish repairs. And it turns out they never ordered the cover. Then last month, the wrong cover was ordered. And now a 3rd attempt is 'in progress'. Hard to believe at this point that anything is actually being taken care of. Also, I had asked for a heater to be installed this Fall since I've now used the pool over a Summer and would like the water warmer next year. They can't even get me an estimate. So frustrating and disappointing.
Area Decatur, GA
Cost $30,000 and over
Date January 2016
Posted: 10/05/2016 • Link to this review
Perfection still eludes us after 40 years! We have resolved all of the issues here (the interior finish was not "bad", but needed a small acid treatment) , we installed the heater at our cost, and the pool is now covered. Peachier caught us in the rare moment of employee transition and we dropped the ball. The CEO of Hilltop, Brian Miller, has also called this customer twice with profound apologies. All is now well. Thank you, Peachier , for the reality check!
Kelly Erjavec at Hilltop Pools who literally selected all the finishes for my pool was the best. I believe you hire a professional to do a job and you should listen to what they suggest. I did just that and asked Kelly for her recommendations and went with everything she suggested - all her selections made for a beautiful pool. Shane Bailey is also to be commended for his "go above and beyond attitude" for the customer. Shane was the crew leader responsible for the pool construction toward the end of the job and did an excellent job of making sure that everything finished correctly. It is rare to see an employee like Shane who represents a company so well. Having done a lot of research prior to selecting Hilltop Pools, it is understandable after having selected them why they have been operating under the same ownership for over 40 years. This is truly a rareity in the pool building industry. If you are looking for a quality job with professionalism then Hilltop Pools is an excellent choice.
Posted on GuildQuality: 9/16/2016
Wow...what a nice review and testimonial! We feel the same about Kelly, Shane, and all of our dedicated employees. Yes, being in the swimming pool business for 40 years is a "rarity", and we credit our Mission Statement , that has governed our company for all of these years, as being the driving force behind our success and longevity. Thank you for mentioning these items and for choosing our company!
We were not sure what to expect being our first pool, but the end product we are so pleased with. When Jon came to our house and showed us pictures I wasn't sure if we would be able to afford anything near what were in the pictures he had. Jon designed a pool in our budget and Shane help with the layout of the concrete decking. Not only did we get a pool but also more outside living space.
Posted on GuildQuality: 9/09/2016
We are glad your end product was pleasing to you and that you gained "more outside living space"! We are also glad we met your budget requirements. Thank you very much for your business and testimonial!
This experience was the best that you can get, from getting started with Matt, to his sister coming out and calming me down, to Shane coming and working with us everyday. They were a really sweet group of people, were here the whole time, and did not leave us hanging. Brittney contacted me every time a new phase was starting.
Posted on GuildQuality: 9/05/2016
Thank you very much for naming several of our Hilltop Staff members and for mentioning the great way they treated you. We sincerely appreciate your kind words and for your business!
Shane was knowledgeable and a wonderful person to work with. He understood what we wanted and went out of his way to exceed our expectations. The pool was completed ahead of schedule.
Posted on GuildQuality: 7/20/2016
We are also proud and thankful for Shane. Our having an employee who helped exceed your expectations and the pool was completed ahead of schedule are great superlatives for our company. Thank you very much for this great review and testimonial!
I am so impressed with Hilltop Pools. From start to finish everyone we dealt with was professional, knowledgeable and so kind. We had some unique issues to deal with because of the topography of our land. Hilltop offered solutions that not only added to the beauty of our pool but were affordable options too. Not only does Hilltop Pools have a wonderful staff, I feel like we made a few new friends along the way!
Posted on GuildQuality: 6/07/2016
And we also made new friends...and welcome to the Hilltop Family! You covered many superlatives! We humbly submit that we recently learned from POOL and SPA NEWS that Hilltop Pools was selected as a Top 50 Pool Builder in the USA for the 4th year in a row. Additionally, we are the only company from Georgia to win this prestigious recognition. It is appropriate to mention this in your testimonial response because many of your compliments reflect evaluation criteria for this award. Your compliments mentioning professional, knowledgeable, kind, (which may be our favorite compliment!)and affordable options are greatly appreciated. It is customers like you who place tremendous trust in our company that are the real reason we receive these and other awards and recognitions. Thank you for your great review and for your business !
We had a great experience with Hilltop Pools. This was our first pool ever and there was a lot more that went into than we realized but they were patient with my many questions and were always accessible to me.
Posted on GuildQuality: 6/03/2016
Thank you for taking the time to do this great review and testimonial. Now YOU also know that "a lot more that went into than you realized ". Building a pool is a large, complex, construction project! Glad we were patient and were accessible to you . Thanks again! Sincerely, The Hilltop Pools Team.
We chose Hilltop after consulting several pool companies and although they were not the cheapest, we chose them because of their reviews and response to any issues. Hilltop stood behind their work and corrected an issue with our decking until we were completely satisfied and we could not be more pleased with the finish product. Hilltop always returned our calls and were professional every step of the way. We would highly recommend Hilltop Pools!
Area Bethlehem, GA
Posted: 6/01/2016 • Link to this review
Mike and Pam...you are to be commended for your patience regarding your pool deck situation. I Brian Miller, CEO of Hilltop Pools ,acknowledged to you that I made a series of bad decisions on what was simple fix on your minor deck issue. That issue was a small section of textured concrete decking that did not match colors. We spent a tremendous amount of money to remedy my bad intervention decisions. It is in challenging situations that the true character of a company shows through. We are glad you are a member of the Hilltop Family , we appreciate your kind words, and our company Mission Statement and character were accomplished at your house!
We are so excited about our new pool. I want to say thank you to Hilltop for an exceptional job. Even when our inspector told us that we had placed the pool too close to the foundation of our home, Hilltop immediately began to resolve the problem and had to "re-dig" the pool. I know that there was cost obviously involved in this; yet Hilltop still honored our quote and commitment to stay within our budget. This was invaluable to us. From start to finish the process went smoothly and the workmanship was exceptional. Even small details like water collecting in a small puddle on one section of the deck after the first rain was addressed immediately. The pool is absolutely beautiful and easy to care for thanks for the instructions given by our Project Manager, Shane. Our family will enjoy this pool for years to come!
Posted on GuildQuality: 4/23/2016
Let the record show that your initial pool location was done per the plans and specifications APPROVED by the same county whose inspector made us move it. Our hard earned tax dollars at work....NOT! Your family WILL enjoy your pool for many years to come. Thank you for your business!
Hilltop handled our pool projected very professionally, from the initial meeting through handling punch list items. The company is well-managed and everyone we dealt with was focused on getting the job done right. Their employees are courteous and behaved professionally at all times. Matt Miller instilled confidence in us from the very first meeting and Project Manager Shane Bailey continued that trend throughout the completion of the project. We would happily recommend Hilltop to any family contemplating a swimming pool.
Posted on GuildQuality: 4/21/2016
Thank you very much for your kind words and "happy" recommendation to other pool purchasers. Kudos to Matt, Shane and our "courteous and well-behaved " Hilltop Staff!
Hilltop is extremely professional, responsive, well organized, and timely. Our pool remodel involved replacing the plaster, tile, and coping with new materials along with repairing a few other items. Jon, Kelly, and Jessica were all fantastic and helpful throughout every step of the process.
Posted on GuildQuality: 3/05/2016
Wow! "Professional, responsive, well organized, and timely". Living up to these superlatives may create some pressure in the future! Renovations and repairs are always a challenge, and we are pleased yours went so well. We also thank you for mentioning a few of our many Hilltop Employees ( Family Members !) by name. We are very proud of our staff!
This has been a great experience from start to finish. Everyone involved in the entire project was friendly, professional and responsive. They commenced work as soon as possible and stayed on the project all the way through final approval. Another "kudo" for the company is when there were two construction issues, they immediately embraced and worked on the problems until they were solved. I highly recommend Hilltop for anyone looking for a great pool with great customer service at a fair price!
Posted on GuildQuality: 3/02/2016
Thank you very much for taking the time to do this great review. Two construction issues is not bad, and we are grateful you pointed this out in your review and that we received "kudos" for solving them. Your other superlatives and recommendation should help us contract more pools, and we thank you again for this!
Over the course of 3 years we interviewed 4 pool contractors. Until our 4th, I was beginning to think I'd never find a pool contractor I totally felt comfortable with and that I would need to resolve myself to giving a large amount of money to someone I just like and trusted a little. Luckily, our 4th contractor we interviewed was Hilltop. From start to finish the project was a breeze. We were never surprised, always knew the costs and were more than adequately informed of each stage. I cannot recommend them enough!
Posted on GuildQuality: 1/29/2016
We are thankful for your persistence and pursuit of a "pool contractor I felt totally comfortable with". And you are correct that giving a "large amount of money" to someone for whom you have marginal trust can be worrisome. We have heard many sordid stories about these situations over our 40 years in business. Your recommendation and testimonial is greatly appreciated, and will confirm that our Mission Statement was fulfilled and we have a reliable source of future referral business. Thank you very much for taking the time to do this Kudzu and the Guild Quality review!
I always wanted a pool. When we started shopping around we narrowed down the top builders. Most of those builders brushed me off the phone. Most of them seemed like they didn't take me seriously. Hilltop Pools was the ONLY company which answered all of my questions and asked to come see my backyard. Mr. Brian came to my house and advised me how to get my backyard ready for a pool. Hilltop also gave me pointers to make this pool a reality even before signing a contract. We decided to go with Hilltop Pools because none of the other builders matched their customer service. We had big hurdles due to the terrain, but Hilltop recommended professionals who helped us get our yard ready. The team was very knowledgable about the process. Kelly's pool selection recommendations turned out just as she said they would, "beautiful". Jessica was always on top of the building process. Firefighter Shane tweaked our original design and added touches which made the final product even better than I imagined. Paul always made himself available for any questions or concerns. Matt sat with us when we first signed the contract, and he made sure we got everything we discussed. There were no hidden fees, and he was very transparent. Our final product is better than the original concept. If I ever wanted to build a pool at another house I would NOT research for another pool company. Hilltop will be the only company I will call.
Posted: 11/08/2015 • Last edited: 11/09/2015 • Link to this review
WOW...This may be the kindest, most complete, and complimentary review we have ever received in nearly 40 years! The real credit goes to you, as we had to confirm a discrepancy in the septic tank location, your septic lines had to be moved, you had trees, and a sloping terrain. Other than these items, it was a piece of cake...NOT! You mentioned by name yours truly ( "Mr. Brian"), Kelly, Jessica, Shane, Paul, and Matt. We also would like to mention the names of other valuable and deserving employees, Lynn , Jon, and our great construction team. Your review mentioned recurring themes that occur in all of our review sites....our appreciation for considering Hilltop Pools, great service on pool selections and the construction schedule, answering questions, no hidden fees, transparency, and a final product that was "better than the original concept". Thank you very much for your persistence, patience, compliments, and for choosing Hilltop Pools! You are an honorary member of our family!
2012, 2013, 2014, 2015, 2016
Member of Association of Pool & Spa Professionals, BBB accredited. Member of National Plasterers Council, Selected as a TOP 50 Pool Builder in the USA by Pool and Spa News. #1 in Social Media Presence, #3 in Customer Service, #4 Top in Staffing.
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