This is georgiadrew's TrustRating, which is based on both the number of reviews georgiadrew has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful georgiadrew has been to the Kudzu community.
Terrible customer service. The man behind the pharmacist counter doesn't help customers with questions - just rambles on about weird medical procedures and big words. Go to a different store if you want help.