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Hobbytown USA

(316) 683-7222 hobbytown.com »

8113 E Kellogg DrWichita, KS 67207   map »

Business overview

Payments Accepted

  • Debit Card

Reviews

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Shady return poicy, 7/06/2013

I bought a RC truck for my seven year old and was a bit concerned that it was too complicated for him. I was told by the sales associate to hang on to my receipt in case it was. In order to find out... i opened and charged it and found that it was too complicated and brought it back the next day. I was put with the owner who said that because it had been opened it was non-returnable. I said that would have been nice to know before I bought it from the sales associate. He said the policy is on the faded hardly readable receipt. With shaky customer service like that, you are better off to buy the same items online or through Ebay where you get a cheaper price with the same no return type policy. Buyer beware on the store owner!! Strikes me as the nerd that got picked on through high school and has a chip on his shoulder!

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Amazing, 11/12/2007

Models, planes, cars, boats, and a great staff! I wandered in to Hobbytown looking for a gift for my son, and I was more interested than he was! There models of every style, RCs of of every... variety. Best of all, every question I had was answered immediatly by a great staff member. I give the store a 10 for experience and staff.

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Displaying 1-2 of 2

Reviews

garyeaves

Reviews: 1

Shady return poicy

I bought a RC truck for my seven year old and was a bit concerned that it was too complicated for him. I was told by the sales associate to hang on to my receipt in case it was. In order to find out i opened and charged it and found that it was too complicated and brought it back the next day. I was put with the owner who said that because it had been opened it was non-returnable. I said that would have been nice to know before I bought it from the sales associate. He said the policy is on the faded hardly readable receipt. With shaky customer service like that, you are better off to buy the same items online or through Ebay where you get a cheaper price with the same no return type policy. Buyer beware on the store owner!! Strikes me as the nerd that got picked on through high school and has a chip on his shoulder!

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athomsfere

Reviews: 8

Amazing

Models, planes, cars, boats, and a great staff! I wandered in to Hobbytown looking for a gift for my son, and I was more interested than he was! There models of every style, RCs of of every variety. Best of all, every question I had was answered immediatly by a great staff member. I give the store a 10 for experience and staff.

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