Holiday Inn Express Hotel & Suites Pittsburgh-South Side

4 star rating 3 Reviews

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20 South Tenth St.Pittsburgh, PA 15203

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Business overview

Located in Pittsburgh's historic South Side, the Holiday Inn Express Hotel & Suites is convenient to all of downtown Pittsburgh and Oakland attractions. The Holiday Inn Express Hotel features 94 well appointed suites, 15 full size jacuzzi rooms and 16 standard guest rooms. Enjoy complimentary high speed internet access in all of our guest rooms and lobby area. Relax by the fireplace and check your e-mails via wireless, high speed access. While staying at the Express and Suites be sure to visit.. all of the fabulous shops, restaurants and night life within a short walking distance from the hotel. You will be sure to return once you experience the fine service and amenities we offer.

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Reviews

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Worst Hotel Experience Ever, 2/22/2011

I stayed here recently for a work trip. After a comedy of errors in both booking the rooms and staying at the hotel, I sent the below (abridged) complaint to the Holiday Inn national... management:\r\r**********************\rI have never experienced the sheer lack of service as I did recently at the Holiday Inn Express South Side Pittsburgh. \r\r\rReservations and Payment: I booked a group of 8 rooms for four days. I needed an invoice or confirmation with the entire cost of the rooms in order to have my organization write a check for the total cost. I was told that the manager of the hotel was the only person who could provide me with this documention. Over the three weeks preceding the stay, I left no less than 9 voicemails for the manager. Each voicemail provided my name, email address, cell phone number, confirmation code, and a clear explanation of what I needed and why. On one of my repeated calls, I did finally manage to get the assistant manager on the phone; he promised to send me the required information immediately. I finally received the invoice a week later after an additional two voicemails; unfortunately, it indicated that the entire cost for the block of 8 rooms for four nights was approximately $1,500. I immediately replied to the email asking for the correct amount (a total that exceeded 5,000). I never received a reply to this email. \r\r\rI called the hotel five days before the group checked in so as to have each individual's name on the reservation so that they could check in easily. I spent 45 minutes on the phone with the very polite front desk person, painstakingly giving each name, receiving confirmation numbers for each guest, and going over the payment plan in detail. Upon checking into the hotel, none of the guests were able to use the confirmation numbers I provided them, nor were any of the rooms in their name. Upon checking out, it was established that half of the rooms were charged to each individual's credit card rather than taken

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Great Hotel BUT..., 2/07/2011

It's a great hotel but if any of you are looking to save some $$ then book it at referer.us/8/GoodHotelDeals They usually have some pretty good deals on there!

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Reviews

Holiday Inn Express Hotel & Suites Pittsburgh-South Side - Pittsburgh, PA - by erinasimmons at Citysearch

Worst Hotel Experience Ever

I stayed here recently for a work trip. After a comedy of errors in both booking the rooms and staying at the hotel, I sent the below (abridged) complaint to the Holiday Inn national management:\r\r**********************\rI have never experienced the sheer lack of service as I did recently at the Holiday Inn Express South Side Pittsburgh. \r\r\rReservations and Payment: I booked a group of 8 rooms for four days. I needed an invoice or confirmation with the entire cost of the rooms in order to have my organization write a check for the total cost. I was told that the manager of the hotel was the only person who could provide me with this documention. Over the three weeks preceding the stay, I left no less than 9 voicemails for the manager. Each voicemail provided my name, email address, cell phone number, confirmation code, and a clear explanation of what I needed and why. On one of my repeated calls, I did finally manage to get the assistant manager on the phone; he promised to send me the required information immediately. I finally received the invoice a week later after an additional two voicemails; unfortunately, it indicated that the entire cost for the block of 8 rooms for four nights was approximately $1,500. I immediately replied to the email asking for the correct amount (a total that exceeded 5,000). I never received a reply to this email. \r\r\rI called the hotel five days before the group checked in so as to have each individual's name on the reservation so that they could check in easily. I spent 45 minutes on the phone with the very polite front desk person, painstakingly giving each name, receiving confirmation numbers for each guest, and going over the payment plan in detail. Upon checking into the hotel, none of the guests were able to use the confirmation numbers I provided them, nor were any of the rooms in their name. Upon checking out, it was established that half of the rooms were charged to each individual's credit card rather than taken

Holiday Inn Express Hotel & Suites Pittsburgh-South Side - Pittsburgh, PA - by alyssa55 at Citysearch

Great Hotel BUT...

It's a great hotel but if any of you are looking to save some $$ then book it at referer.us/8/GoodHotelDeals They usually have some pretty good deals on there!

Holiday Inn Express Hotel & Suites Pittsburgh-South Side - Pittsburgh, PA - by lovepb at Citysearch

Great Place Great Price

We stayed here during a Steeler's game weekend. The room was very nice and clean. The staff was very friendly. The complimentary shuttle service is great if youre going to be drinking or really don't know your way around the city. Just make sure you call to let them know when you need picked up. A quiet, wonderful place to stay. We will definately be staying here again and again.