The Holiday Inn Express Hotel & Suites in Warren/Niles, Ohio has been awarded the prestigious Torchbearer Award Seven consecutive years for outstanding performance. Our hotel has consistently achieved the highest overall guest satisfaction ratings in the Youngstown, Warren, Newton Falls, Girard and Boardman areas. The Holiday Inn Express & Suites in Warren/Niles, Ohio is centrally located to General Motors, Delphi Packard, Expo Center, Scrappers/Cafaro field, Eastwood Mall and Yankee Run Golf.. Course. We exceed expectations and feature: Associate empowerment for total guest satisfaction, WOW service training, PC points, Jacuzzi suites, Cyber Cafe complete with workstations, High speed wireless connections throughout the facility, Complimentary Breakfast Bar, Complimentary Managers Party, Seasonal outdoor floral patio with cascading waterfall complete with Koi Pond, Fresh baked cookies delivered to the room daily, Over sized guest rooms, Recliners, chairs with ottomans, Refrigerators, Microwaves, Climate controlled Indoor Pool and Spa. These are just a few of the touches that are setting us apart from our competition. We strive to push the boundaries of the typical hotel experience. Stay SMART with a 100 % guest satisfaction guaranteed, and you will be glad you did!VIEW MORE »VIEW LESS »
I had made a habit of staying at this hotel for a while, and was emailed a survey to fill out after my stay. I included in the survey that I had been given a queen bed when I had requested a king if possible, which I thought would be likely since the hotel was almost empty. I wasn't upset about it, but because they had sent the survey, I put it in there. \r\rThe manager contacted me apologizing, saying that no king beds were available at the time. I responded that I thought it was strange that none were available given the emptiness at the hotel (there were maybe 5 cars in the parking lot). Ultimately she responded that a different hotel might better suit my needs. This was in February of 2009. \r\rFast forward to December 2009, I was in the area again and had booked a room, because we do like the hotel. When I arrived, the manager greeted me, saying that she had tried to call me (on my home phone), but she had canceled my reservation. I had just driven 6 hours from Virginia. She told me to leave, and I had to find another hotel that night. \r\rThe hotel itself is fine, but be sure to never fill out their survey with a less than glowing review. Constructive criticism is not appreciated nor tolerated.
Posted on Citysearch: 12/23/2011