Holiday Inn San Jose-Silicon Valley

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399 Silicon Valley Blvd.San Jose, CA 95138   map »

Business overview

Welcome to the HOLIDAY INN SAN JOSE SILICON VALLEY! The one and only true full-service hotel in south San Jose. We offer a complimentary shuttle to/from the San Jose Intl airport. Our shuttle can also drop off/ pick up at local attractions, companies, and corporations within a nearby radius. This includes IBM, HITACHI, INTEL, SOLECTRON, CELESTICA, WESTPAK, & THE SAN JOSE CONVTN CNTR among others. Our complimentary shuttle service runs 6am-10pm(wkdys) and 7am-10pm(wknds). We have our own.. restaurant on-site, the Summit Steakhouse & Saloon, with room service. Whether your visit is for business, pleasure, or just stopping by on the way, the Holiday Inn Silicon Valley is ready to serve you! Our full-service hotel features 208 specially designed guestrooms/suites, catering to the corporate, group, and leisure traveler. Whether traveling alone, with a group or family, we have what you need. Our hotel offers complimentary coffee, freshly baked cookies & muffins daily in our lobby. Also available: a heated pool, hot tub, fitness room, business center, high-speed WIRELESS INTERNET which we have extended to our executive level rooms and restaurant for your enjoyment. Our hotel is located in South San Jose where highways 85 & 101 meet. Minutes away from Downtown San Jose, the San Jose International Airport, and just a short drive away from Paramounts Great America and the beaches and resorts of Santa Cruz

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Reviews

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Not a very professional front desk staff!, 7/25/2011

I have stayed at the Holiday Inn Twice! Both times we had problems with the rooms. The first time it was the room that was dirty (used condoms on the floor, found by my grandchildren) they did not... come in to clean the room until 10:30pm.On July 3,2011 I also reserved 2 adjoining rooms. The outside of the Hotel was a mess. The plants and trees were all dead. The inside was being remolded and was okay. They workers kept it nice and clean. The girls at the front desk did not seem to know what they were doing! It took two of them to figure where we were supposed to stay and how to charge us. I ended up getting overcharged for the rooms and to make matters worse I was double charged.When I called them, I left a message for the someone to call me back. They said it would be in a half hour. Well one and a half hours later I had to call. They would not put me through to the manager. They even hung up on me. Mind you I was not that upset at that time. I just wwanted to get someone to take care of the problem without me having to tell 5 people. Give me the right one the first time. I finally got the desk manager and she wanted to call me back, I told her no I would not take that chance. She said she would look it up and call me back. Now I am waiting for her call. Wish me luck!Now mind you the hotel was being remodeled and that was fine. But the pool area was dirty! There were glasses on all of the tables and towels laying around. (actually we should pick up after ourselfs). the water was not clean and not clear. We did take our towels out of the rooms with us and took them back in. We asked the desk for clean ones and we got them right away brought to our room. It was 1:p.m. when we were in the pool. this Holiday Inn is the olny hotel close to my brothers house. But believe me next time will stay somewhere esle. I might have to drive further but maybe I will have a better stay!

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Stay away from this awful place!, 7/23/2010

Years ago, this was a high quality Radisson Hotel. I've stayed here twice recently, and the quality has sure fallen! The place is dirty, you can see that on their carpets in the hallways and the... rooms. They have cheaped out by removing all microwaves and refrigerators from the rooms. They no longer have a continental breakfast, except for a small tray of muffins which are always all gone by 7:30am. I went up to the counter and asked if there will be any more, and she looked at me like I was bothering her, and said, No! They won't go broke by having an extra tray of muffins for their so-called continental breakfast! They have lots of very loud events there in the conference room, too. Last time there was a party that went on for two days with the loudest music ever, with the bass turned up all the way, rattling all the rooms way into the very late night. Try sleeping through that! The staff couldn't care less. Recently, there were kids running around all of the hallways near the lobby playing hockey for hours on end in the halls, hitting the doors and walls. All the staff could say was they were understaffed. They also said they have no security at all, which was why huge loud groups kept sneaking into the pool after the pool closing hours, making tons of noise after midnight, and smoking next to the air conditioning units. More sleep deprivation... Good luck trying to get extra supplies like towells, too. They have no towells at the pool, and I asked the lady at the lobby counter if I could have one. She wouldn't get one for me, but told me to go to the pool and wait for someone to bring one. It never arrived.... In short, this place is a miserable disgrace compared to what it used to be! I may have made a mistake coming here a second time, a mistake I will not make again!

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Displaying 1-2 of 2

Reviews

by gourdguru at Citysearch

Not a very professional front desk staff!

I have stayed at the Holiday Inn Twice! Both times we had problems with the rooms. The first time it was the room that was dirty (used condoms on the floor, found by my grandchildren) they did not come in to clean the room until 10:30pm.On July 3,2011 I also reserved 2 adjoining rooms. The outside of the Hotel was a mess. The plants and trees were all dead. The inside was being remolded and was okay. They workers kept it nice and clean. The girls at the front desk did not seem to know what they were doing! It took two of them to figure where we were supposed to stay and how to charge us. I ended up getting overcharged for the rooms and to make matters worse I was double charged.When I called them, I left a message for the someone to call me back. They said it would be in a half hour. Well one and a half hours later I had to call. They would not put me through to the manager. They even hung up on me. Mind you I was not that upset at that time. I just wwanted to get someone to take care of the problem without me having to tell 5 people. Give me the right one the first time. I finally got the desk manager and she wanted to call me back, I told her no I would not take that chance. She said she would look it up and call me back. Now I am waiting for her call. Wish me luck!Now mind you the hotel was being remodeled and that was fine. But the pool area was dirty! There were glasses on all of the tables and towels laying around. (actually we should pick up after ourselfs). the water was not clean and not clear. We did take our towels out of the rooms with us and took them back in. We asked the desk for clean ones and we got them right away brought to our room. It was 1:p.m. when we were in the pool. this Holiday Inn is the olny hotel close to my brothers house. But believe me next time will stay somewhere esle. I might have to drive further but maybe I will have a better stay!

  • Overall
  • Quality
  • Service
  • Value

by Topo at Citysearch

Stay away from this awful place!

Years ago, this was a high quality Radisson Hotel. I've stayed here twice recently, and the quality has sure fallen! The place is dirty, you can see that on their carpets in the hallways and the rooms. They have cheaped out by removing all microwaves and refrigerators from the rooms. They no longer have a continental breakfast, except for a small tray of muffins which are always all gone by 7:30am. I went up to the counter and asked if there will be any more, and she looked at me like I was bothering her, and said, No! They won't go broke by having an extra tray of muffins for their so-called continental breakfast! They have lots of very loud events there in the conference room, too. Last time there was a party that went on for two days with the loudest music ever, with the bass turned up all the way, rattling all the rooms way into the very late night. Try sleeping through that! The staff couldn't care less. Recently, there were kids running around all of the hallways near the lobby playing hockey for hours on end in the halls, hitting the doors and walls. All the staff could say was they were understaffed. They also said they have no security at all, which was why huge loud groups kept sneaking into the pool after the pool closing hours, making tons of noise after midnight, and smoking next to the air conditioning units. More sleep deprivation... Good luck trying to get extra supplies like towells, too. They have no towells at the pool, and I asked the lady at the lobby counter if I could have one. She wouldn't get one for me, but told me to go to the pool and wait for someone to bring one. It never arrived.... In short, this place is a miserable disgrace compared to what it used to be! I may have made a mistake coming here a second time, a mistake I will not make again!

  • Overall
  • Quality
  • Service
  • Value