The service technician was on time and started promptly. There were some initial problems figuring out the breaker panel and switch but that was not the technicians fault. He did figure it out. This a. air conditioning replacement for a 13 year old unit. The thermostat with the unit did not have a back panel so a temporary was installed. The correct thermostat was installed because a replacement was sent from the office. It was an all day job but it was completed before days end. A fine job overall. Thank you Holtkamp.
Replacement of air conditioning unit.
Area Dacula, GA
Cost $5,000 - $9,999
Date March 2016
Posted: 3/22/2016 • Link to this review
I needed the replacement of builder installed HVAC for my home. After doing lot of research I found Holtkamp as the top rated company. Drew of Holtkamp explained me professionally about the American Standard HVAC products and provided me all the technical details. Their bid was very competitive. On the top of that my installation experience was excellent. Angelo and Amir worked very hard all day without wasting any time to replace my old HVAC with American Standard HVAC system. Both Angelo and Amir are very professional, courteous technicians and they went extra mile to perform top quality installation of my HVAC system. Holtkamp is definitely about 100% customer satisfaction. Thanks a lot Matthew Holtkamp, Drew, Angelo, Amir and your team. Holtkamp will be my HVAC company for life. I highly recommend them. Yousuf Khan in Alpharetta, GA
Posted: 3/20/2016 • Link to this review
We have used Holtkamp for a couple years now on two different properties and have been really satisfied after trying many other companies. They are quick to respond and punctual. The technicians are always polite and straight shooters. I would recommend!
Posted: 3/16/2016 • Link to this review
After our A/C stopped working we took bids for a replacement. Drew from Holtkamp walked us through their models and made specific suggestions that made sense. Their bid was very competitive. Throughout the installation process they were timely, courteous, and professional. Every detail outlined in their quote was addressed. Two weeks later Drew came back to check on the system. He found some small issues that Sean took care of that afternoon. This was an excellent experience
Posted: 2/02/2016 • Link to this review
In the summer of 2011, I purchased a home in Gwinnett and the house needed a complete hvac system including an air cleaner. I did a great deal of research and one name came out on top...Holtkamp. It's now April 2016 and Holtkamp has completely exceeded my expectations! I have a service plan with them and my system is serviced twice a year. Steve is my new tech and he's very thorough and extremely professional and Holtkamp keeps my home cool in summer and warm in winter. If you want a worry-free system and hassle-free service, call Holtkamp! Greg M.
Posted: 1/19/2016 • Last edited: 4/24/2016 • Link to this review
If you need HVAC service I highly recommend the very professional and friendly folks at Holtkamp Heating and Air! This week Brandon came out and did a wonderful job on my system for my homes winter checkup service. He was very knowledgeable and explained everything. These folks are the ones you want as you will always have peace of mind knowing they have provided very reliable and excellent service. You and your family can depend on the experienced and courteous folks at Holtkamp!
Posted: 10/18/2015 • Link to this review
Dustin took time to understand what type of HVAC system we wanted and didn't try to oversale. Very pleased with the installation that Danny and Peter did. They worked hard and spent time to do the best possible install. When my upstairs system made a noise, they took time to track it down to a return air vent that needed adjusting. Highly recommend.
Posted: 10/05/2015 • Link to this review
I set up an appointment with Jennifer to have Robbie come out and check my AC which was not cooling. He arrived promptly at the appointed time and evaluated the problem and gave me three possible solutions. However, the most equitable solution is to have a new system installed, and I am confident that they will do a superior job.
Posted: 9/21/2015 • Link to this review
When our HVAC compressor stopped functioning properly in 90 degree plus summer weather, we panicked! Holtkamp came immediately to our rescue. Danny was punctual, friendly, and highly efficient in removing the old coil compartment and meticulously installing a new one no matter how long it took. He was extremely knowledgeable, skillful, and explained the process as he completed each installation. I was extremely pleased and felt confident with his work. Holtkamp Heating & AC made me feel like I had met a "family company" of service providers who all wanted to provide the highest level of service possible to all of their customers no matter what their position is with the company. Thanks Holtkamp for a great job.
Posted: 9/11/2015 • Link to this review
Danny and Angelo installed a new upstairs hvac system for us on August 12th, 2015. Both were very courteous and worked steadily until the job was finished. Already can see the benefits of the new system. Highly reccomend. David and Susan Baker in Johns Creek, GA.
Posted: 8/13/2015 • Link to this review
I called & scheduled appt for 4:30p. At 5:15p, when no one was there, I called & lady said "well, there's a window". I asked why no one told me it was a window, and why they said they would meet me at 4:30. The lady said she didn't know who I spoke to originally and "wasn't sure if she told me there was a window or not". I clearly just told her there was never a window mentioned, just an agreement of the appt time. So I asked what the window was and she said 4p-6p, so I said "ok, so someone will be here within 45minutes". Then she said, well I don't know if he will be there by then because he's on another job. So first, they don't show up on time, then tell me there's a window, then tell me they cant meet the window AND she had an attitude about it the whole time, like I was being difficult... Not a good way to generate business!
Posted: 7/30/2015 • Link to this review
Thank you willyyy for taking the time to let me know of your experience. I will review this with our three dispatchers and be sure they don't get ahead of themselves when scheduling the service requests. I must say they have been doing an extraordinary job this year helping our customers get comfortable again. For others who may be reading this, know we schedule our first calls at 8:00 (7:30am at special request) and all later calls get a 2 hour window. As always, thank you Kudzu readers who have been supporting us over the last 20 years. It's been a crazy hot summer and we've enjoyed helping all of you! Matthew Holtkamp
Holtkamp exceeded all my expectations starting with the initial consultation and all the way in between, ending with the a/c install. Dustin patiently explained all questions and addressed all concerns. The techs, Danny and Angelo were punctual and went the extra mile during the install. No time was wasted and answered questions as the install progressed. Their knowledge and expertise is to be commended. Then, as a last step, they do a very detailed inspection of your system to make sure all is functioning 100% with no snafoos. They are 100% about customer satisfaction. Again, thank you Matthew, Dustin, Danny and Angelo. Holtkamp will be my a/c company for life. I recommend them highly.
Posted: 7/19/2015 • Last edited: 7/22/2015 • Link to this review
2012, 2013, 2014, 2015
To Holtkamp HVAC green means saving energy! Holtkamp Heating & Air is certified through Home Performance with Energy StarTM, Southface Institute and Building Performance Institute to conduct home energy audits. We also recycle and reclaim while reducing waste. This includes all manufactures' cardboard, thermostats for mercury and reclaiming freon. Old air conditioners and furnaces are stripped and all materials are recycled. Paperless invoicing is also used.