Came in for some things to fix a leak. John was wonderful. Showed me the part and tool and explained everything to me in a way i felt confident enough to do the job. Thanks John.
Posted: 5/27/2010 • Link to this review
I've had occasions where I just LOVE Home Depot, and other visits where I almost vow never to return again. SELF CHECKOUT: Credit card terminals can be iffy. Sometimes they don't work, causing more time, more headache. CUSTOMER SERVICE DESK: My experience has always been excellent. If there is a negative, they might over-help! APPLIANCES: The saleslady tried to lead me to a $1,000 washing machine model before asking what my needs were, when a $450 model would work fine for me. DELIVERY: Received recorded call the night before delivery, saying that they would call 30 minutes before they arrived. We DID receive a call - the phone rang only once then they hung up. The guys showed up and they were probably low to medium service level. I paid $20 for a metal drainage hose and they put in a normal one. So I had the delivery guy note the discrepancy on his paperwork, so I could use that to go get my money back. I should have gotten a copy of the paperwork, but he left with it. So now I have nothing to show Home Depot to get my money refunded. LAWN & GARDEN: The lawnmower salesman had great advice for me, was extremely helpful. The folks who ensured the mower started and helped us load the riding mower in our vehicle were great. HOME DEPOT CREDIT CARD: Very VERY high interest rates. Avoid.
Posted: 1/14/2010 • Link to this review
The floor covering spe4cialist, Liz is very knowledgeable and was able to help us find the perfect carpet to meet our needs. She also pointed out a sales promotion on installation that saved us almost $1000. The scheduling was prompt and the installers arrived when promised and they did a VERY professional job. I highly recommend their floor covering division.
Posted: 8/27/2007 • Last edited: 1/02/2008 • Link to this review